MAYES PLUMBING & HEATING

This is the ABSOLUTE WORST plumbing company that I have ever dealt with. The technicians that they send aren’t licensed plumbers, so DEFINITELY BEWARE, but also ask for credentials. I have dealt with this company on 2 separate occasions. The first occasion I was dealing with a faulty sump pump. The diagnosis was that I needed it replaced. This was a home warranty claim through American Home Shield (AHS). My original sump pump did not have a check valve, which costs $20. I was told that because it was not a requirement when originally installed, but now it is, it was a “modification” and I would have to pay a $295 “modification” fee out of pocket, although the part was only $20. I contacted another plumber, and had the sump pump replaced for $120...check valve included. The second occasion, I had a hole in my drain line. This too was a home warranty claim through American Home Shield (AHS). They asked that I make an out of pocket payment of $295 for waterline access, and another $295 for drain line access. American Home Shield pays up to $1,000 for access, so I was confused why they were asking me to pay these amounts directly to them. I was not prepared to pay that amount at the time. When I was able to come up with the out of pocket cost, I asked them to come back to do the work. They advised that they would have to re-assess the problem. I told them nothing had changed (I couldn’t and had not attempted to use the toilet), but they insisted. They then provided a new quote for $3,235.00 for the same work. Keep in mind I am going through American Home Shield, so they are paying for the repair, and up to $1,000 access, but my out of pocket portion to them directly was $3,235.00. I asked them to provide an estimate/quote so that I could see the breakdown and exactly what I was being charged for, but they refused and advised that they do not provide written estimates/quotes. Needless to say, I did not have them do the work. I typically don’t write negative reviews, but believe that the agregious behavior and standards of this company needed to be documented. If you have any questions about my experience, please feel free to contact me through Angi, and I will be happy to share.

o not use this company, especially if you have a home warranty. First, the dispatchers are rude and unhelpful. I also sensed a bit of judgment and bias towards me and i think it is because I am a warranty customer. As a black woman, i felt the dispatchers talked down to me. The plumbers they sent out are friendly, but lazy. I will never use them again and if you are a black, warranty customer expect to be spoken down too, treated with disdain, and to not have the job completed or even attended to . Our tech came after making us wait all day he finally came past 5 and was clearly in a rush to leave, even though it was for an emergency job, even though i paid 2 fees for them to come out, he refused to fix my clogged pipes and said we didnt pay our warranty company for the additional service of unclogging the drain, which was a lie because we did)! They will not diagnose any issue and they will charge you for everything, even if the issues are related . Do not use this company. Horrible service and I actually don’t think Homeshield should use them as a vender considering how hateful they are towards warranty customers. I wish i could give them 0 stars! I added pictures of the hole they cut in my wall and left and how they refused to look at the floor below that which also had a leak. They insisted that it was due to another issue even though this home has had pipes leak before. I had my contractor come out and offer a diagnostic assessment of the issue, only for TMAYS plumbing company to summarily dismiss. Hence, my drain still clogged, pipes still leaking, there is now a hole in my wall, i have paid them to come out 4 times, and I am afraid to call their dispatch because I don’t want to be spoken down to the way they did me. It is stressful dealing with a rude company that clearly doesn’t respect its black, female warranty customers. Do yourself a favor and go with ANY one else. If you filter these reviews for “home warranty “ you will see the majority of customers did not have a good experience. Many of those customers appear to be black woman. Our tech was more concerned with playing with my cat then repairing my plumbing issues. The warranty company so reconsidered its relationship with this unprofessional company. My bath tub has sewage draining into it yet, their plumber refused to snake it and preferred to play with my cat. This company does not care about the customer. DO NOT USE THEM! update* This company did not realize that my house had a second drain to snake. Instead, they had me spend hundreds of dollars to have my yard dug up. When i called to inform them of this, their racist office manager was more concerned with defending their incompetence then admitting they failed to do the job. As of now, my family and I are still deprived of clean water

This company is a nightmare to deal with. American Home Shield referred Mayes Plumbing to replace our water heater back in March 2023. While AHS paid for the water heater we paid Mayes $1100 cash up front because that is what they required for the insulation and the inspection. They refused to send an estimate in writing for some reason. After the water heater was install the inspector came out in April and the water heater failed inspection twice! Now Mayes is telling us that we need to pay an additional $355 for our water heater to pass inspection. The customer service is horrible-they don't return calls or follow up. It's now end of July and we're still trying to get this water heater fix properly.

Overcharged and bad business. Had Mayes Plumbing dispatched by our home warranty for a blocked line in a rental we own. After their brief initial assessment, they informed us the job required would be out of the warranty scope. On the second visit they merely pulled the toilet, snaked the line for 10 ft, hit an obstruction, stopped, replaced the toilet and charged us $695 for a less than 60 min job I could have done myself. When I asked why we were charged for incomplete work they said the work done was $695 worthy. I priced 5 other plumbers in the Annapolis area after the fact and they all charge less than half for a job of this scope. Lesson learned- don’t use the low brow warranty company for follow on work and definitely do not use Mayes Plumbing.

Wish I’d looked at these reviews first! Absolutely agree that the technician was rude, unprofessional, not knowledgeable and untruthful to boot. After two visits, 10 days between visits and lots of expensive water damage in the meantime, there was absolutely no work completed. Interesting to see that the administrative assistant is related, how else could she get away with speaking to and arguing with customers the way she does. Clearly they have no interest in customer service or avoiding these negative reviews. Shame!

DO NOT….I repeat DO NOT use this company!!!! Had them to my home due to a clogged kitchen sink. I got referred to them from American Home Shield (which I have also since cancelled for their issues as well but that is a separate story). First, I will say the guy they sent was “nice” … he did call when he was going to be late and was professional and pleasant HOWEVER that is where the good points end (and to be honest being professional and nice in someone’s home is the bare minimum). He tries to snake the sink but says it is too clogged and that I would need to pay to have a “clean out” installed. He quotes me a price of $395 and said that since it is a new part, American Home Shield would not cover it. I said ok – after all I needed my kitchen sink. The next day I wait and wait and wait to hear from someone – anyone – about getting them back out for the fix but nothing. It’s a Thursday at this point so I call the office myself for a status and am told they would have to have the “operations” manager to call me back. I say ok and continue to wait. Another day passes (it is a Friday now) and I call the office asking for a status update. I am told a “service” manager would call me back…..still I wait and still NOTHING. Friday afternoon now I call again and am greeted with a recording that the office is closed! I decided to call back and select the emergency option because at this point, it is an emergency for me. A young lady answers the line and in short tells me I am simply out of luck because the office is closed and she is driving at the moment and can’t help (thank God this wasn’t an OMG my house is flooding “emergency” or that she isn’t working a 911 emergency line because my goodness – what a way to handle the emergency phone). She says that someone would call me back and I ask ok will that be today as I was promised this morning and she says no….it will be Monday when the office reopens. Now keep in mind I have been getting promised a callback since Wednesday!!!!! I tell her to just cancel the service and I will find another company. I found another company that was able to come out on a Sunday! This other company was AMAZING!!!! I will not mention them in this review but I will certainly be leaving them a GLOWING review!!!!! Come to find out – I NEVER NEEDED A $395 CLEAN OUT!!!!!! The other company was able to snake the drain and get me back in working order in less than 2 hours. Further, they gave me a very realistic window for their arrival – unlike Mayes who said they would be there anytime between 10am-4pm and still didn’t show up until 5!!!!! To be honest, as it pertains to the “$395 clean out” issue - I feel that I was targeted to pay extra out of pocket with this company because they saw I was a young, single, black female homeowner and assumed I wouldn’t know any better! False!!!! AVOID THIS COMPANY AT ALL COSTS! DO NOT USE THEM AT ALL! AND IF YOU HAVE AMERICAN HOME SHIELD, REQUEST A CASH OUT FIRST AND GO FIND YOUR OWN PLUMBER!!!!

They were contracted through AHS. Initial appointment was 8/8/22. Haven't been able to get them to come back and fix the things that truly were not fixed. I have called and so has AHS; they didn't even respond to AHS! They seem extremely disorganized and don't keep the 6 hour windows they give - coming 2 hours later past the windows and surprised when someone is not home. They also set appointments they forgot to let the customers know about. Lastly, the person that does respond( only responded when I threatened to report them to BB), acts like she's doing you a favor by responding. Literally, told me that one of the services was a "courtesy" and proceeded to complain about AHS although they had already been paid for the service. I also want to mention the solution that was put into my kitchen drain ate away the lining of my dishwasher. The water has been sitting in the pipes and drain of the dishwasher which has smelled awful for over a month now. I'm surprised that the worker would put such a harsh chemical down the drain since I had mentioned that water was backing up into the dishwasher. After several complaints about the company over this one situation, AHS is considering dumping them. I find that funny since many people take issue with AHS. DO NOT HIRE THIS COMPANY!

This company was referred by American Home Shield to fix a leak. The tech came out and cut 4 holes in my ceiling and then cut the pipes out from under my shower, claiming the trap that was under the shower was the wrong kind. They wanted to charge me $1300+ to fix it. This was on 15 July 22. As of 25 August 22, I still have 4 holes in my ceiling, and no pipes connected to my shower. I just spend 3 hours on the phone with AHS, trying to get it resolved with no success. I called Mayes directly and after a 15 wait, got someone on the line, only to be put on hold and hung up on. When I called back, I was put on hold again.

Unfortunately my warranty company uses this company as a service provider. I reported the issue to the HWC 8/8 and Mayes was assigned immediately. I waited for them to call me but by 10:30 am 8/9 I had not received a call, so I called them. I was then told that I had to wait until 6pm that evening to do a video call to assess the issue (which is VERY obviously a busted hot water tank). So we go another day with no hot water. I do the call at 6pm and the representative estimates we'll have our hot water replaced in about a WEEK! They have to submit the findings of the video call to the HWC as the next step. 10:30am 8/10, I contact the HWC to ask if Mayes has submitted the findings yet. No they haven't...I call Mayes and I'm told "sometime today". Terrible customer service from this company, unfortunately form me my HWC uses them but I certainly wouldn't recommend them to anyone.

This company is a joke. They send a non experience tech out. I told them there was a water stain in kitchen. We figured it was come from shower. Just needed some caulking. He took a pic and that was it. 4 min at property I notice a water leak instead of fixing it. He tried to say nothing was wrong. I asked him do he see a wet spot. He said no. I touch it and the drywall was soak. You can see that it was wet and drywall soft So I was going to video record and send it to American home shield. Then he said he couldn't fix it because I have to put in another request. So he rather let my ceiling collapse. Instead calling his company and saying the leak was 4 ft away from the water stain in kitchen. He just didn't want to it. They are the worst plumber company. It's been 7 days and they still haven't responded. Save your time and your property from being damage. Even American home shield says this company gets a lot of compliments.

I am so pleased after having another company get in my no call List. They were attentive and worked with me and my insurance company. I just called last night for the flex line and at 9:30 am someone was there to service us. We are happy customers!!!

Went great great service and great prices

My kitchen sink was really clogged . Could not fix it ourselves. Called these guy's and they fixed it !!

Mayes responded almost immediately and diagnosed and fixed the problem right away. The technicians were professional ,knowledgeable and knew exactly what they were doing. They really did provide me with 5 star customer service. I highly recommend to anyone who is looking for a plumbing company to call Mayes!!

I guess I should not be surprised at all the negative reviews for this company. They are a sham. I would definitely not hire them if you were looking for a pluming company. Unfortunately, they are affiliated with American Home Shield, my home warranty company, so therefore Mayes was the company I had to deal with. This company is untruthful, in their advice and approach. First, they lied about speaking with my husband on their process dealing with urgent pluming issues. We asked that they come out asap as we had to shut off the water in our home. They told us there was no availability and that we would have to wait. When the tech arrived, he mentioned that we could have called in to AHS to escalate the ticket to have someone out in 24 hours. The technician was helpful. But there is definitely a disconnect within this company. They want to charge me $500 to add shutoff valves and an access panel to the shower unit they were replacing. The warranty company won't pay for shutoff valves since they were not previously there and since its now supposedly a code violation, shutoff valves have to be added. This is all well and good, but had it not been a code violation, they still would have to have added some type of connection between what they were replacing and the water pipes. It's a very similar process to add shutoff valves vs. a straight connection, so the fact they want to charge $350 extra for that, not happening!! Further, the fact that the plumber didn't know it was a code violation and that shut off valves had to be added when he came to my home... hmm, I find that hard to believe if he is licensed. Anyways, I get everyone is out for money these days and gone are the days of good customer service and ethical practices. But if you have a choice, I would be stay far away from this company!

Has taken 9 months with minimal hot water. Did not listen to their own tech who suggested replacing the unit. Sent him out about 6 different times to try 6 different fixes. Each required ordering a part which took weeks to come in. The office staff lied to both me, the renter, and the homeowner. The hot water tank was ordered, according to Mayes, months ago. We’ve not heard one word. Now we are completely without hot water, suddenly they do have the tank, but it will take three days to schedule a tech to come out. Completely unacceptable. Nine months later we MIGHT get this fixed. We will NEVER use them again. Ever.

This has to be one of the worst run companies that I have ever had to deal with. AHS set up this company i can only guess because they are the cheapest around. Garbage disposal was replaced but they did not install the splash guard left parts from the old disposal under the sink left a mess didn't even attempt to do anything with the wiring one of the most unprofessional companies ever. I wouldn't hire this company to turn on a garden hose. Terrible I'd give a minus score if I could.

I was given there number by AHS, I called them to come out to fix a garbage disposal they told AHS that my tenants caused the problem so AHS would not pay the claim and I was called to pay out of pocket as the landlord. I called them and they said that the repair would be 795.00 they took my card information, and called the tenants back to schedule the repair, tenants told them that they did not want to work with them ,because the plumbers were unprofessional. Tenants told them to call and tell me that they didn't want Mayes and that they would take care of the problem for 200.00, Mayes plumbing and heating did not call me back and they have not returned my money 795.00 they still have that belongs to me and now I have to file a dispute in order to get my money back for work that they never did, RUN!!!!!!! from this company they will take your money without providing you any service. The appointment was canceled and they still have my money.

It went very well. Social distancing was observed as prescribed by Dr. Fauci.

This is by far the worst customer service and plumbing company. RUDE, RUDE, RUDE, to say the least and lairs. If you need plumbing service, RUN!!!! Pick any company but this one. Wasted so much of my time during a Urgent Request and the problem went from bad to worst. TERRIBLE TERRIBLE TERRIBLE.

Technicians were prompt and courteous. Apparently, office manager is relative of owner. She is rude, unhelpful and down right unprofessional. This company requires 6 HOUR windows for them to arrive. The first visit they fixed the toilet and confirmed that my shower and kitchen faucet was indeed leaking. Today, my understanding was I had to give another 6 HOUR window for them to come and fix shower and kitchen faucet. I was told by plumber that he didn't have kitchen faucet on today's work order. Called and spoke to office manager who told me they had not received the faucet from American Home Shield (AHS). I called AHS and Fiona told me they don't supply the faucet, Mayes does. She called office manager at Mayes and was told it was ordered today. Escalated call at AHS and they called Mayes office manager for a conference call to clear it up - OFFICE MANAGER REFUSED THE CONFERENCE CALL!!!!! According to AHS she stated to them on this call that they had the faucet. When I had time to examine the work done today - the cold water handel is flush with the wall, the other STICKS OUT AN INCH FROM THE WALL! At this point I have had to close my practice for 12 HOURS and paid $603 to have upgrades done so this has cost me $1803 so far. It is literally cheaper for me to have another plumber come and do kitchen - Am waiting to hear from MAYES about correction to their work today. Office manager a chronic problem for customers - see google reviews of this company

Not only did they fix the leaking pipe, they also solved another plumbing issue (not related to the leak) while at my house.

Technicians arrived on time, assessed the work that needed to be performed. Another appointment was scheduled for them to return within a couple days and perform the work. Again the technicians arrived on time and performed as promised. They were professional and cleaned up after themselves.

They were great was through home warranty but did great job would highly recommended

They were able to make an appointment the next day. They were able to repair the sump pump quite easily and it's working just fine. The repairman was professional and friendly.