Tidy Uppers

I am usually very happy to give a company a glowing review. In the case of “Tidy Uppers”, a cleaning service, I would have been particularly pleased to give the owner, a very young woman who started her own business seven months ago— something to be proud of. However, “Tidy Uppers” needs to learn the importance of admitting errors and taking full responsibility when a job goes wrong. I gave “Tidy Uppers” 16 mini blinds to clean. They took them away from the home for cleaning. All of the blinds were in perfect working order when they picked them up. However, when “Tidy Uppers” returned the blinds, some of them no longer opened or closed because the wands were broken; some blinds no longer extended their full length because of mishandling of the blind cords; and several had parts missing such as plastic end caps for the blinds and plastic clip parts that hold valences in place. “Tidy Uppers” assumed no responsibility for the missing parts or the damaged blinds. Here is an excerpted email quote from the owner of “Tidy Uppers: “I DO NOT take ownership on the condition of the blinds...these issues are not something I can fix— you have to reach out to the company for parts and service”. This has been a very upsetting experience for me. My blinds were handled very carelessly. Man-handling the blinds is the only reason for the problems I encountered. A gentler touch was needed for cleaning my blinds. Parts were lost because of sheer negligence. I will have to take my blinds to a service center that is miles from my home. The online self-repair instructions are too complicated for a layperson. My blinds need professional repairs at my own expense since the lifetime warranty does not include labor, only parts. I do not recommend “Tidy Uppers”. The company is careless with a customer’s personal property and assumes an arrogant, condescending attitude when responding to a problem when good customer service would have been expected.