Servpro of Howard County

Crazy, he want to tear my whole kitchen up. But I had my handyman do it without messing my kitchen up

It did not go well... 1 - It was not clear what needed to be done 2 It was not made clear what ServPro does. It was clearly stated what they did not do but that was based on what my insurance covered - which was never my question - it was my understanding that I would pay for anything not covered by Home Owners Insurance. I never received that information. 3 After a few calls from me and the Claim Adjuster a person came out to assess the damage, however he became ill and never turned in a report (these things can happen), as a result I spent the next 2 weeks getting someone to come out and make an assessment. It seemed there interest was in satisfying the insurance company, not me. That is a big problem to me. They were polite and nice. I had to go behind them to turn off lights. I would not chose them again.

It's been a while, but they are clearly a professional, and very experienced firm ...

After talking to a couple of smaller carpet/furniture cleaning companies, I asked the furniture for recommendations for someone to clean my dry-clean only sofas. Both Servpro and Servicemaster were suggested. I clearly told the scheduler that my sofas required "dry-clean only" handling and was assured on the telephone that the company was capable of handling this. When the extremely polite and patient technician came, he had not been informed of this and did not have the appropriate chemicals or equipment. Neither had he been trained on how to clean this type of fabric. Together we called his manager, who suggested that the tech use a water-based solution which would, of course, have ruined the sofas. It was frustrating to have taken time off work to be available for no reason.The manager was unapologetic and unhelpful.

They were good. They were prompt and on time. It was good.

Very professional. Explained what was to happen for the clean up. There were no surprises when they were done.

The experience was good and bad. On the plus side, they came in and fixed everything right away, on the minus side, they estimated one price and then came back with a completely different price. The work was good, but they weren't honest with me. They told me what they were going to do, and the process, they just didn't give me the estimate. They did quality work. People can expect good quality work, but they should get the price up front.

Four days later the water damaged areas were dried.

I thought the price was high but decided to go ahead since they were there and had the stuff needed to do the job. They kept talking about my insurance policy and who would be paying for it. I said I would pay out of pocket. I told them that I also had some water coming in from behind my washer/dryer area. They tested there but found nothing. Later when they were gone, we did in fact find some mold behind the washer area. The salesperson came back out and said it would be additional charge and he would give me another quote. I was a little upset that it had not been detected initially since I had pointed out that area. Now they would have to come out again to remove/treat another area. I did not get a quote for the new work for two days even though I had called. Also, I never got a copy of any paperwork or the written quote from them for the first job that they had finished and still have no paperwork at all. They said they were holding all paperwork for insurance reasons even though I had already paid in full.

Good

I cant say enought about Chris and his team. They were responsive and so polite. They were waiting for me when I arrived at the property. I explained to them that I was in need of emergency service and it needed to be done "yesterday". They gave me a fair price the same day and they got right to it. They had an experienced crew there early the next day and worked long days and into the weekend to get me squared away. Very Happy with Servpro of Howard County and will use them again!!!

SERVPRO OF HOWARD COUNTY, WAS THE SILVER LINING TO MY BASEMENT DISASTER. THEY WERE SO GREAT IN EVERY ASPECT, I WOULD BE REMISS TO UNDERSTATE MY SINCERE APPRECIATION. I WOULD HIGHLY RECOMMEND THEIR SERVICES

It turned out fine. They were very professional, and I would recommend them. They were always on time and did what they said they were going to do, and I was happy with them.

It was fine, and they did a good job. I would use them again in the future. They were professional, on time, and did what they said they would do. They were very helpful at a difficult time.

They were great, perfect, and everything was fabulous. The service was good. I would recommend them to others.

It turned out very well. They were very efficient, and they took care of it. They got everything cleaned up, and they were back within a couple of days to pick up the fans. I would highly recommend them, and have recommended them to others. They were very professional and courteous. They were quick to respond to my need.

It turned out good, and they did a good job. I would recommend them to others. They got all the stains on the couches completely out.

The did a nice job. I would recommend them to others.

I called Servpro of Howard County (MD) at 8:30am on 8/28/12 to discuss the situation. The Servpro Representative asked if we would be using insurance and I said yes. We discussed our terms, which were that Servpro would bill us directly and we would pay them directly. The Servpro Representative said that was ok and we proceeded to schedule an appointment. During the call, the Servpro Representative also quoted a figure of $3000 to $3500 depending on what they found, without any significant description of the size of the affected area or other important details. They came about an hour later than the window they had specified. However, the Servpro Representative indicated that the person coming to our house would be finishing up some work on a previous job. When the technician arrived on site, he assessed the situation and reluctantly began the estimate. A short time later, he called back to say that the estimate would take an hour and asked if we still wanted him to proceed. I said yes and then he said that we may need to pay the entire amount of the estimate up front. I told him that seemed unreasonable. However, we would certainly consider paying 50% up front. He said that he needed to call his manager to find out the requirement. A few minutes later I received a call from the Servpro Representative who said that he had contacted our insurance company and that they had approved directed payment to Servpro. When I restated our stance that Servpro would directly bill us for work done, the Servpro Representative said that he couldn't give us an estimate for the job because it was too complex. Then I requested that Servpro give an initial estimate and then create a change order for any additional items or issues that needed to be addressed. The Servpro Representative disagreed with this approach and had his technicians pack up and leave because we would not allow them to start work without an estimate and direct bill the insurance company. We believe that other potential customers should use great care in working with this company because: 1) Servpro of Howard County appeared to have a predetermined figure of what they wanted to make from our job regardless of the work that would be needed. 2) Servpro of Howard County requested a blank check to start work. They wanted us to approve them to start work without a written estimate. In my experience as a licensed general contractor in the state of Maryland, starting work without an estimate has almost always lead to bad outcomes such as pricing, timing, and service level disputes. 3) We felt it was inappropriate for them to contact our insurance company without our permission and also inappropriate for them to attempt to negotiate or request direct billing with the insurance company without our authorization. We recommend avoiding this company because of issues of integrity.