Liberty Windows and Siding Inc

The company goes out of their way to ignore reviewing HOA policy. They installed doors that were not up to code based on HOA policy. More concerning for a small $1,000 balance of a $5,000 job, they threatened while saying good luck to me....to file a mechanics lien on my $2,300,000 paid off house. IT IS AGAINST STATE LAW TO FILE A MECHANICS LIEN AGAINST A RESIDENCE UNLESS THE VALUE OF THE JOB INCREASES THE RESIDENCES VALUE BY 15% OR MORE. They are threatening and go around every legal corner to get what they want including their bogus sales pitches.

I contacted three companies requesting an estimate to replace the roof on my 3-story townhouse. Liberty Windows and Siding contacted me within 2 hours. Originally, they scheduled a meet with one of their estimators, but when I mentioned I had read reviews involving Peter, the appointment was scheduled for the next afternoon with him. Turns out that Peter was on the other side of Baltimore at the time of our appointment, so at my suggestion we spoke on the phone as it was rush hour and I didn’t want him to try to rapidly get to my location during that time. Once I related to him that I needed a full roof replacement of my townhouse, Peter gave me a lot of information to consider, including the fact that he is one of the company owners. We engaged in a pleasant business conversation and some general chit-chat. Peter said he would get answers to my questions, obtain information regarding the size of my roof, and get back to me in a couple of hours. I was pleasantly shocked when during our next call, he offered a price to replace my roof that was so much lower than what I believed it could have been that I accepted immediately. I have yet to hear from the other two companies I had contacted. The next week Liberty Windows and Siding called to schedule the date of the work (and later reschedule--weather-related delays). The day of work, the crew was on time but there was a short delay as the materials had not yet arrived (different company). Once on-site and delivered to the roof, the Liberty Windows and Siding crew went right to work. I had already laid down some small tarps to cover the A/C compressor and some plants, bushes, etc., but they were respectful of my property and put down several additional large tarps to protect more of the lawn, the A/C compressor, and back porch. The crew answered any questions I had, picked up all the old shingles, plastic wrappers, and tar paper that floated to the ground rather than landing in the dumpster, and then used a long-handled magnet to find the errant nails from tear off. I had told Peter that I would buy the crew lunch, and they really seemed to enjoy it. I used to work in construction and, from the portions of the roof that I could view from the ground, the crew did an excellent job with tear-off and installation. They let me know that all the original plywood underlayment was in good condition and nothing structural needed replacing. It absolutely POURED down rain all the next day and night, and thus far I’ve seen no evidence of leaks. The roof is beautiful again and my house is looking so much better than its 27 years. I am extremely happy that I chose Liberty Windows and Siding to help maintain my home and highly recommend the company.

It was a no show for the estimate. They just did not show up.

I would highly recommend the Liberty Roofing and Siding Company and Staff for the Awesome work that was done on my property recently! I Thank GOD for everyone whom was involved with the process especially Mr Peter who explained the job to me! He also answered my questions! The crew came on one day and the next day every thing was complete! I didn’t have clean up behind them! I’m am so HAPPY! My 2020 is looking a little brighter now!!! GOD Bless everyone of you continually!

They did a great job. I only used them for my doors. They were good.

They have been fantastice. He was fantastic to work with. He was incredibly knowledgeable. They did the work very quickly and efficiently. He answered all my questions.

From start to finish Liberty Windows provided excellent service. No high pressure sales tactics, easy communication, timely and cleanly performed installation. Zero hassles. I would highly recommend them.

We had a new roof put on by Liberty Windows and Siding . Excellent job, kept their work area clean. Would use them again and again. Thank you for great service, product and price.

Very well - from sales to installation

I was visited by employee, John, who provided a quote for the services requested. Approximately one month later, I attempted to call John by his cell phone but the cell phone number was no longer in service. I called the main company line and left a voicemail. I was contacted by another employee, Peter (or Paul?), and he requested me to send an exterior picture of the window before agreeing to the quote. I sent the picture and received no response. I have since called the main company line twice and no one answers nor returns my phone call (Yes, I leave a voicemail). Greatly disappointed in the sheer absence of professionalism.

We hired Liberty to do the doors on our house, the salesman picked our front door out, and we were very happy with his pick, at first, the job went well. We hired the company back to do our shed door a few months later, and we asked the salesman to write us a contract for the same door he suggested for our front door, we thought he put down the door we asked for, so we signed the contract. The door we ordered was a HMI 3 point latch with a deadbolt, new construction, new frame and everything, the frame on the shed door was rotten, the whole thing needed to be replaced, and when the installations crew brought the door, the first thing I noticed was the locking system was not what we asked for, the second thing I noticed was there was no frame. The door was completely useless, it wasn't what we ordered, so we tried to modify the door to an acceptable medium, which we decided because of the type of locking system they sent, we signed another contract to modify the door they brought, which is completely not the door we asked for when we signed the contract, at first we thought they were going to modify the door into a 10 point deadbolt lock, but they called us a month later, and informed us that modifications were impossible, and we would simply have to take the door as it was, with the new frame they modified for it, to which we refused, that was unacceptable, their salesman wrote the wrong door down on the contract, and if that wasn't bad enough, they refused to fix it, so we hired another company, Master Seal, who we should have hired in the first place, they would have wrote the write door down the first time, after Master Seal was done with their installations, we were informed that Liberty was basically suing us for 2/3rd the cost of the door, plus lawyer fees. I can't stress enough, this company is treating us in a very unprofessional manner in order to avoid holding their salesman accountable for writing the wrong information on an official contract. So the summary of our situation is we're currently in the middle of a BBB case with Liberty, they're trying at all costs to force us to pay for a product that we have repetitively told them that we din't order it, they've even read our review and complaint on the BBB web page, and basically just responded with how we signed that contract, and that was the end all, I can't stress enough, had we understood that their salesman wrote the wrong information down, we would have forced him to write it over, but bottom line, we're about to hire a lawyer, it's not my job to understand the contract, that's the salesman's job, and he failed us, now the company he works for is attempting to sue us. Worst contracting experience ever.

We did our job with Liberty in 2 parts, first, we ordered 2 exterior doors for the house, paid 1/3 of the overall price, their salesman was easy enough to deal with, but knew very little about the doors we were asking for. At first, I asked for the HMI 10 point deadbolt locking system on both doors, and originally, that's what was ordered, until we got a call about 2 weeks later explaining that the front door was too small for the 10 point deadbolt lock, and we would have to pick another one, so I asked about the 4 point deadbolt, and after a few days, they got back to me and said even that wasn't going to work for how small our front door was compared to the side door, so we settled for the door that the salesman picked out, which was actually quite elegant, a very sophisticated 3 latch system, with a deadbolt that engages the 3 latches as individual deadbolts on the top, bottom and middle of the door. At first we were happy with the job, their installations guys showed up on time, wrapped the trim for the front door, I asked them nicely and seriously to make sure that the trim stayed the exact same size as it was when they got there, because we had previously had rod iron security gates fabricated for the doors, they got the front door ok, but when I asked the installations supervisor to use the same trim on the side door that he took down, he argued with me, and used his own pieces anyway, which cost me almost 200 dollars to have the screen door company fix. This is where things start taking a turn for the worse, within a day, I noticed that the trim on the front door was scuffed, scratched, and had nail pops in a few places, so I called, and asked them to send their installations supervisor out to fix that wrap job before the screen door company came to install their doors, when the supervisor got there, he was argumentative, and at first, asked if he could just re wrap the door when the screen door got there, which I told him was completely unacceptable, and the conversation started getting volatile, to the point where my mother heard him screaming at me from the kitchen. He calmed down, and fixed his metal work and left, that should have been the end of it, and we probably shouldn't have called them back, but by the time we were done buying the doors for the house, the siding, windows and the roof, we were stretched a little tight for cash, so we were looking for someone who would be willing to finance the shed door, we asked Master Seal of Parkville, MD if they would finance us for the last door, and they said they couldn't, so we called Liberty back, and asked them for financing, and they said they could help us, so against our better judgement, we hired Liberty for the last door. Their salesman, Barry, cam over, ran the credit check, and cleared us to order the last door. We asked for the same door on the shed, that he had picked out for the front of the house when the 4 point lock fell through, and we all smiled, and nodded at each other, and he left, and placed our order. About 6 weeks goes by, which is fairly typical as far as time frames for these things can go, and they called to set up the install date. We set the date, and the same installations crew showed up with our shed door, the took the frame down, took the door down, and then we opened the box, and that's when the real trouble started. Not only did Liberty order a door fabricated with no frame, even though the whole shed door was supposed to be new construction, it was the 4 point locking system, and not the elegant 3 latch deadbolt system we had asked for, so I called in immediately, and informed them as politely as I could, that the door was incomplete, and not even the piece we had ordered. So they took it back, sent it back to HMI, and I received a call about 2 weeks later from Barry explaining to me that HMI couldn't do anything with the door they had fabricated to change it into the one we had ordered, by this time, we had just asked them to make the shed door a 10 point deadbolt locking system like we have on the side of the house, but he hinted that since the door was messed up, we should just take it anyway. I told him that was unacceptable, and that I wasn't paying for that door, mind you, this purchase would have brought our business with them to over $7,500 dollars worth of doors, its been weeks, we haven't heard anything back from them, and dealing with them stalled our project by months, because at the end of the day, we squeezed what we needed to pay for the door outright, and hired Master Seal to come in and do it, since they're the ones who fabricated the screen door for the shed as well. Please, take it from me, if you're trying to get doors, go to Master Seal, their number is (410) 377-2495, I absolutely would not recommend Liberty for your doors, I don't know how any of their other departments are in their business, but I know their doors section could really use some serious work, like I said, we got approved for financing, signed a contract, we were told almost a month ago that they would get back to us in a week, and we didn't even receive a call letting us know what was happening. We had to slowly figure out that they just didn't feel as if our business was worth saving.

The work went well and Liberty Windows did a good job. They showed up on time, they cleaned up after themselves, and were professional. I plan on using them again and I'd recommend them to my neighbors.

Unfortunately, I have flat roof and the company does not work on this type of roof. However, they were very responsive to all my question and handled everything in a professional and friend manner.

They bundled it. They were great. They did a great cleanup. I would use them again.

From the start of looking for a quality roofing & windows company until the end everything went smooth. Peter D was excellent with communication! Would hire again and recommend to anyone. Cleaned up after finished and checked to see how everything went.

I received 4 bids and Liberty was by far the best. Not only the price, but also the 40 year warranty on material & workmanship and it is transferrable! One of the owner Peter Deily came to see me. With the price and Peter's professionalism and also friendliness, I was sold. So very pleased, I have referred Liberty and Mr. Deily to several friends. Best looking roof in the neighborhood!!

Quality is good. If I needed something on my roof, I would call them. They did everything that was described and maybe a little more. I had no problems on them.

During install my son said the installers were effiecient and very nice...the end result is amazing!! The house looks beautiful, the windows allow zero drafts coming through and the noise reduction is significant. We are beyond pleased with this purchase...we not only will be saving our kids money on their heating and cooling but having such beautiful, energy effiecient windows adds more value to their home. As a parent, this is one of the best *gifts* you can offer to your children. Thank you Peter and Liberty Windows for an excellent job!

Liberty Windows and Siding replaced a roof and hung new gutters in a timely and professional manner and at a reasonable price. The sales representative was informative and not "pushy" likely other company's which had provided bids. In fact, Liberty matched another company's best offer while still maintaining the original agreed upon quality product and service. The installation was fast, efficient, and technically sound. The roof looks great and the seamless gutters are a significant improvement over the previous models hanging on the house. Neighbors are already asking me about the project and I'm already telling them to give Liberty a call.

The crew arrived on time. The workers were considerate and professional. The quote received was the price paid, no hidden surprises. Afterwards, the debris was immediately picked up. Not a single nail left behind. My husband and I were extremely pleased with the quality of work, the time in which the work was performed, and the over experience of getting a new roof. We would highly recommend Liberty Windows & Siding Inc. and will definitely use them again on future home projects/renovations.

It went great. They did a awesome job with instillation and clean up

Fred, the owner of Liberty, came out and met with us. He was not "pushy" like the other companies that we had out. His price was actually $275 cheaper than the lowest estimate for the same exact roof. The crew showed up on time. Originally I was really worried that the crew would not be able to finish in 1 day, but Fred assured me that he would make it happen. They actually finished the job at 6:15 and cleaned the entire yard up by dark. I am very please with the price and service and would recommend them for future projects. Brad

Liberty Windows and Siding did an excellent job installing my windows, fascia and soffit. They were very professional and kept their work area clean. The work was done quickly and I haven't had one problem with the installation. I can tell a difference in my electric bill now because of the added installation around the windows. They will be installing my siding next year. I would highly recommend them for all your installation needs on your home.

They said they had a particular person that was very experienced that would show up. They said they would call us when they were going to show up. One day I came home and they had hired out someone to do our job. We still have unresolved issues with the work. It was obvious that we did not get the foreman they had boasted about and the work was not completed to satisfaction.