Joseph's Refinishing and Reupholstering

Customer service was above average, office was busy so I did have to wait but it was clear they tried their best to accommodate customers. Estimated price for the repair of my chairs was unreasonable in my opinion. I was quoted $200 for each chairs to glue a wobbly leg (each chair had the same problem). I was given an estimate by another company of $100 for one chair and $125 for both. When I asked why it wasn't double for two chairs, I was told that once the tools and setup was were out for one chair doing the second doesn't take as much work. This made me feel like I was not treated fairly. I can't speak to the quality of the work because I did not go ahead with the work. I can't speak of the refinishing or reupholstering service or pricing but for furniture repairs such as regluing joints, they are way too expensive.

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Went great. Found perfect fabric with Debbie's help. Time from order to delivery of finished chairs was 2 weeks! Work was perfect.

The work and refinishing was excellent. They were prompt. It took about 4-5 weeks to get the sofa back.

They did a wonderful job. They refinished a dining room table top. They are very good at responding and very good at getting everything back to you. They did what they said they would do.

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I have a couch and recliner of good quality with Italian Leather. The couch needed to be rebuilt with replacement of webbing and repair of a tear in the leather that resulted from poor support. Both pieces are about 12 years old, but the leather in otherwise very good condition. I first took the couch in and they gave me an estimate of about $500 to rebuild it. they did a nice job in the time estimated and gave me an estimate of $330 on the recliner. I just took it back Christmas Eve and she actually said it would only be $280, instead of $330, although I had handed her the quote from before. Obviously, I was satisfied with the couch or I would not have returned with the recliner. The recliner work is also fine. The price does not seem cheap, and I did not get other quotes but the price seemed reasonable. They did what they said they would do for the price they quoted and in the schedule. I would use them again for refinishing or re-upholstering as I saw their workers and projects when I dropped off and picked up the items. It appears to me that they are careful and do good work.

The first time I used Josephs for a part of my sectional, I was pleased with the results but delivery was one week late. I was pleased with the results and called them to do the same work on the other end of the same sectional at that time I was told that it would be the same price for the same work previously done. They came to pickup the piece as scheduled and after it was loaded on their truck, they gave me a receipt that included an addition $95.00 charge for pickup and delivery. When I questioned the charge I was told to contact the store on the following Monday to rectify the problem. When I called, I was told that the previous work that was done had free pickup and delivery but that deal had expired. When I asked why I was not told, the only answer was that I should have known, even though I was told it would be the same price. Since then, I have also noticed that the two end recliners no longer work properly, but I will have someone else do the repairs because Josephs CAN NOT BE TRUSTED.

We have had multiple small nicks, chips, and and quot;injuriesand quot; to several pieces of furniture due to water damage from a fire in 2010 and mishandling by movers. I had obtained a quote from someone about a year ago, but we were planning on moving soon again, so I waited. We have now moved into our brand new house and are in the process of furnishing and decorating. As such, we are now ready to have our furniture repaired. We called Joseph's upon recommendation from a friend. Before I even finished explaining what I needed, I was told about their $45 estimate charge which would be applied to the service charge, should we move forward. I had heard good things about this company, so scheduled an estimate. She had asked me to be free between 2p-3p on the day of the appointment. Well the day of the estimate, the representative showed up 45min late. When I opened the door, she asked me if I had forgotten our appointment. I told her she was late, and she said no she was in her 1 hour window. She then asked me how many pieces I had. I told her I have several pieces and have not counted them, but none of them are severely damaged. She was quite exasperated with my response and said that technically the $45 only covers 5 items, but since she had told me $45, she would do me a favor and let that go, provided I did not take up and quot;too much of her time.and quot; Well we finished within 30min and she proceeded to write an estimate and it was 30% higher than the previous quote I obtained. I asked her about the variability in price and she said it was quality of workmanship. She then asked who the other quote was from. Apparently it was someone who used to work with Joseph's. So, I told her and quot;great, that means he must be doing great work.and quot; Needless to say, that was the end of out interaction. All in all, I can't attest to the quality of their work, but there service is terrible.

We called on a Saturday and the representative told us that he could do the service that day. The quote we received was more than we had planned on spending.

The seat of my oak ladder-back chair had split, and needed to be glued. Josephs had been recommended by another furniture professional. The business was easy to find, and the people were friendly. The only small complaint I have is the time it took for the repair. When I took the chair in, the woman said, and quot;They did tell you over the phone that this would take 4 - 6 weeks, didn't they?and quot; No, they hadn't, and I questioned whether that amount of time was really valid for, in my judgement, a small repair. After checking, the woman said it would take two weeks, which I happily agreed to. Unfortunately, the repair still took four weeks. The chair does look great, and I will certainly keep them in mind when I need more work done. I was just a little disappointed with how long the repair took.

Overall-very pleased. Found them through Angie's List and am satisfied with both the work and the price.

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Everything they have done has gone beautifully. I have used their services for years and will continue to do so.

This was a bait and switch if ever there was one. Get me in the door and then try to sell me additional services and tell me they won't do what I originally had communicated to them. I don't mind if someone tells me that they will not do a job, that's the right of the business. However when someone explains what is to be done and the business agrees to evaluate and price that job and then changes their story, then this is a very untrustworthy business and should be avoided. I believe anyone doing business with Josephs is taking a risk.

I was re-upholstering our dining room chairs and needed some 4and quot; wide jute webbing. I could only find it online. However, unlike some other local businesses, Joseph's was willing to sell me 6 yards of the webbing. I really appreciated their willingness to help out a DIYer. Should I have a further need for their services such as refinishing or larger re-upholstering projects, I would not hesitate to contact them.

They had done several things for me. Initially, I went there but then they came here for estimates on different work I had them do. They reupholstered several things; sofa, couch and antic wood furniture. I used them twice. I had them do something a year before that and then I had them back to do some other stuff. The other stuff was reupholstery. They did excellent work. They delivered when they said they were going to deliver. It was all good.

No problems.