Definition Painting Services, Inc. is a small, family owned & operated business located in Howard County, MD. We employ more than 15 + professional staff members. The owner is our estimator and general manager. Though our foreman run the crews, Joel is available on a daily basis to ensure complete customer satisfaction. We only use high quality products, and are certified in lead paint removal. We accept checks and Visa/MasterCard.
Business highlights
19 years of trusted experience
Women Owned & Operated
Family Owned & Operated
Services we offer
We offer custom painting (interior & exterior), texture painting, wallpaper removal, general drywall & plaster, crown molding, water damage repair, power wash, deck stains/maintenance, remodel bathrooms, kitchen remodel, tile work/back splash, & replacement carpentry at residential/commercial locations.
Services we don't offer
We do not offer wallpaper hanging, faux paint, or strip paint off of brick surfaces.
Description of Work: Stripped wallpaper from one room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Constance W.
05/2014
2.0
drywall, remodeling, interior painters
 + 1 more
unknown
Description of Work: I called contractor on May 7 and got a call back on May 8. I wanted to obtain estimate for interior painting (walls, trim and ceilings) at my home to include 2 story foyer & stairs, 2 hallways, Dining room*, Living Room*, and SunRoom* (* rooms have cathedral and vaulted ceilings). The contractor's rep abruptly advised it would take 10 days or more to set an estimate appt. and if estimate was acceptabable, there earliest scheduling availability would be more than 2 months after estimate is accepted - in other words wait two&half to 3 months before they could work. The rep said they are on a big project and cannot schedule any work for months. |Interestingly ...this contractor is advertising on Angies List a "deal" for the next six months. I think it is odd that Angies List is promoting this contractor's "deal" extending six months. Does Angie's "deal" work make the contractor unaavailable to other customers? How are they abole to advertise/book deals when they are unable to schedule work for until several months from now? I was very disappointed.
Rating Category
Rating out of 5
responsiveness
2.0
Response from Definition Painting Services, Inc.
If you read the details of each deal, it mentions that scheduling is based on availability only. The office assistant did not tell the customer that it would take 10 days for the walk through/estimate to take place. However, she did mention that scheduling the job itself would take 2 months. We immediately apologized to her for not being able to accommodate her needs. However, we could not anticipate that we would be this busy. Typically most companies with good reputations are at least scheduled a month ahead of time during the busy season. This is the busy season. We were honest and upfront with this customer, and do not appreciate this negative review as a result. What company should apologize for having business? That is a blessing for us, not a negative. Though it is obvious that we need to be focusing on expanding in order to meet everyone's needs.
Joanna S.
05/2014
5.0
interior painters
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$214
Response from Definition Painting Services, Inc.
It was a pleasure working for this customer. We are glad that we were able to accommodate her needs in the time given. Thank you for taking the time to give us a review.
Donna R.
05/2014
3.0
interior painters
 + -1 more
unknown
Rating Category
Rating out of 5
cathleen M.
04/2014
4.0
interior painters
 + -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$99
Holly C.
04/2014
5.0
deck cleaning, pressure washing, house painters, interior painters
 + 2 more
.
Description of Work: I used this company to do some interior painting two months prior. They did such a great job, and were so professional, that I had them do some exterior work (power wash and paint two deck areas). Joel is very accommodating and easy to work with. He understood what I needed and and gave me a detailed list of the paints I needed for the interior job. His men worked hard and steady, were conscientious and did a great job both times. Joel himself came out to power wash my decks, because he knew I was concerned about our water pressure holding up (we are on a well). I would highly recommend this company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$740
Response from Definition Painting Services, Inc.
As the owner, I have always been available, at least via phone, for customers. However, this year I'm making myself more available in person regardless of whether there have been issues or not. We are always striving to improve our customer service skills, even if that means that I need to physically help out on the job to potentially prevent any problems from occurring. Thank you for your comments!
Farah E.
04/2014
5.0
interior painters
 + -1 more
unknown
Description of Work: They were punctual and very professional. Although we had a little problem in communication with spanish being their primary language, they were very patient and helpful. I had to go out and purchase paint 3 times while they were present and they were just great about it. They were open to my opinion and the outcome was great!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Kara E.
04/2014
5.0
interior painters
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandra H.
04/2014
2.0
interior painters
 + -1 more
.
Description of Work: I hired the company believing that I was getting professional painters. I was unhappy to hear when the individual coming to paint was not one of the family members I was told that the business was strictly run by, nor that he had any supplies - paint roller, paint brush, drop clothes, etc. I believed that I was hiring a professional company who knew to bring these items, not to even think to ask the customer for them. The gentleman, while nice was an individual from a South American country who was still learning English and he was sent alone, so communication was hard. All this malarkey and only the walls, no trim or ceilings on just two rooms, not to mention the fact that I later found paint on my kitchen cabinets - the kitchen not being one of the rooms painted, and I still needed to pay above what I thought the offer was to cover. I will not be recommending or hiring this company again.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$1,000
Response from Definition Painting Services, Inc.
We do feel apologetic for this customer's distress. However, if she or anyone has an issue with the job performance, we always want them to call us so that we can fix any issues/concerns that may have. We don't have a problem with returning to do so. Though we are a family owned and operated business, we couldn't possibly hire only family members to complete the work. If we did that, we would only be running one crew per day. There are several of us in relation, however, we do hire others who meet daily with us, as well as, are expected to 'fit the same mold.' However, there are times when we do not, admittedly, live up to our reputation. However, we will always return to fix our mistakes if they, unfortunately, occur. Please consider.
Ray S.
04/2014
4.0
wallpaper removal, interior painters
 + 0 more
Good job, fair price.
Description of Work: Interior painting and wall paper removal.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,200
DB D.
04/2014
5.0
interior painters
 + -1 more
It went well.
Description of Work: He painted a couple of rooms for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
William S.
04/2014
5.0
remodeling, interior painters
 + 0 more
Everything was fine.
Description of Work: Definition Painting Services, Inc. did indoor painting for me and they also finished the basement for me too. It was probably about 1,400 sq. ft.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$11,000
Amy H.
03/2014
5.0
interior painters
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Bill W.
03/2014
4.0
interior painters
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Anne R.
03/2014
4.0
interior painters
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
Linda W.
03/2014
5.0
interior painters
 + -1 more
unknown
Description of Work: I purchased the big deal for $450 for Three Rooms of Interior Painting. I give them an A grade.
Rating Category
Rating out of 5
Yes, I recommend this pro
Michelle G.
02/2014
3.0
interior painters
 + -1 more
N/A
Description of Work: Did not work in my area. Refund issued
Rating Category
Rating out of 5
Response from Definition Painting Services, Inc.
We do work in D.C. I'm not certain what might have happened here.
Denise H.
02/2014
5.0
house painters
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Jeff E.
02/2014
5.0
interior painters
 + -1 more
Excellent work.
Description of Work: Painting our kitchen went by the numbers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Antonios C.
01/2014
5.0
house painters
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William S.
01/2014
5.0
house painters
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DIANE R.
01/2014
4.0
handyman service, house painters, interior painters
 + 1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
Sherry F.
01/2014
4.0
interior painters
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,500
Hilary S.
01/2014
5.0
interior painters
 + -1 more
.
Description of Work: 3 rooms were painted. They did a fine job, were on time and very neat and tidy. Will definitely use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Casper H.
12/2013
3.0
interior painters
 + -1 more
FAIR.
Description of Work: I purchased a Big Deal from Definition Painting Services.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Interior Painting,
Drywall,
Exterior Painting,
Wallpaper Removal,
Finished Carpentry and Woodworking,
Pressure Washing,
Plaster,
Deck Maintenance,
Handyman Services,
General Remodeling,
Ceramic Tile,
Cabinet Refacing and Refinishing
FAQ
Definition Painting Services, Inc. is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Definition Painting Services, Inc. accepts the following forms of payment: Check,MasterCard,Visa
Yes, Definition Painting Services, Inc. offers free project estimates.
Yes, Definition Painting Services, Inc. offers eco-friendly accreditations.
No, Definition Painting Services, Inc. does not offer a senior discount.
No, Definition Painting Services, Inc. does not offer emergency services.
Yes, Definition Painting Services, Inc. offers warranties.
Definition Painting Services, Inc. offers the following services: We offer custom painting (interior & exterior), texture painting, wallpaper removal, general drywall & plaster, crown molding, water damage repair, power wash, deck stains/maintenance, remodel bathrooms, kitchen remodel, tile work/back splash, & replacement carpentry at residential/commercial locations.
We do not offer wallpaper hanging, faux paint, or strip paint off of brick surfaces.