MICHAEL'S LAWN & LANDSCAPING

The belt did not look new, and I had paid them to replace it. Every other time I've had service, they always give me the old belt. He said they would not give me the old belt, that they didn't do that. One of the times I called about the tractor, Michael had told me he was waiting on a belt, but when I called the place he orders through. They said he had not placed an order for my belt. They said they would have the tractor back within 10 days, but it took about 5 weeks. When my tractor was delivered back home, I found it had mud all over it. I later found that it had been left out in the elements for about 5 weeks. When I went to start my tractor, it made an awful sound. I found that they had actually broken the grill that attaches to a support, which is going to cost me almost $90 just for the part. I also found additional damage to the seat. I really don't appreciate how careless they were with my lawn tractor, and it was returned to me dirty, inside and out.

WE HAVE HAD THE ANNUAL WINTER TUNE-UP ON OUR LAWNMOWER PERFORMED ELSEWHERE IN THE PAST, BUT WE WERE NOT SATISFIED WITH THE QUALITY OF THE WORKMANSHIP. IN THIS CASE, THE SELF-PROPELLED MECHANISM ON THE LAWNMOWER BROKE EARLY IN THE SEASON, WHEN THE GRASS WAS GROWING QUICKLY. WE TOOK IT TO MICHAEL'S FOR THE REPAIR JUST ON A CHANCE, AND WE WERE VERY HAPPY WITH THAT DECISION. MICHAEL'S WAS THOROUGH, PROFESSIONAL, REASONABLE PRICED, AND IT PERFORMED THE REPAIR QUICKLY.

THEY HAVE A BAD SCHEDULING PROBLEM. I WOULD LIKE TO SEE A MORE PROMPTED SCHEDULE. THEIR OVERALL SERVICE IS FINE. I AM PLEASED WITH THE OVERALL SERVICE.