Roy's Painting Company Inc

I cannot say enough about how please I am with my investment. Over the years I have painted myself or hired folks on the side who claim to be painters and actually they were not. Quick paint overs..nail pops sticking thru the paint. One coat of paint and then it fades after a year....paint on the floor and so on. So thats what I use to do. I realized that my home is my investment. I wanted my house to be five star living. Well, I was driving one day and saw the Roys Paint truck. I gave them a call and met Ginger on the phone. I love her! She immediately new what my needs were and explained very carefully what needs to be done in order to make my home five stars. Her crew arrived buckets in hand and let the work begin! Jose, Henry, Oscar and more....what an awesome crew. So friendly..but those guys WORKED! SANDING, SCRUBBING, PAINTING, POWER WASHING, and on and on! I love it! The professionalism, paying, attention to detail, Integrity..yes I said it! Integrity...I could trust them with my home. They made recommendations, suggestions and most of all the price was reasonable and competitive. In summary, if you want quality work done on your home..and please remember you pay for what you get....I would highly recommend Roys Paint, Clinton, MD. hands down. Try them....YOU will like them. By the way did I say they painted my whole house inside out! Thank you Roys Paint for a job well done.

Great, fantastic. Just want to get a shout out to Roy's Painting Company, Inc. and to say thank you so much for a job well done. Jimmy and Henry were very professional, hard working and had a great personality. They showed up on time, and finished both the bathroom and bedroom in one day. We were very pleased with this company and definitely will be using them again. Your company, from the start showed us respect and promptly returned any calls we had. We will tell our friends about your company, and pass on to them how professional your painters were. Thank you again for a job well done.

Excellent! The workers were consistently on time and worked very well individually and as a team. They were friendly and worked extremely hard! The quality of their work was outstanding! Ginger, the owner, checked in regularly in person, and was easy to communicate with. The drywall areas are like-new! They blend perfectly with the surrounding areas. The replaced window sill is beautifully and professionally made. The paint work is beautiful and flawless! The price was excellent, as I compared several companies prior to hiring Roy's. I learned of this company through a friend's referral, and I will be passing this recommendation on to others who need painting services.

They were very thorough and very professional.

Decided not to hire them because they could not complete the task

I interviewed several painting companies for the job, who all gave me very high estimates. I was going to hire a handyman with apparently little experience painting when I came upon Roy's name on Angie's List. They arrived on time for both the estimate and the work, charged a fair price, and performed completely professional work. The front of my house looks great. They were extremely easy to work with as well. This includes the team that did the estimate, the team that did the painting,and Ginger on the phone. I will certainly use them again.

Painter arrived in the morning at 10am, Feb. 8, spackled areas, took approx 45 mins. Ask if he would like additional lighting because we had one small window in kitchen and he said yes. Scheduled to return at noon, did not call or return to paint. Did return following morning at 9:30 am, sanded and put coat of paint on ceiling, ask painter why he did not tell me he was using a tectured roller, but he had ceiling halfway completed, he continued to use textured roller, he said it would not be too textured. I did address a couple of areas that did not look like it was well sanded but painter said the paint would cover it well. On job approx. 2 hrs. Did not like that company Rep. Mr. Hile stopped by to rush painter back to office, he was not on job that long. After paint dried, a couple of areas was overlooked in the spackling process and notified company. Company was reluctant to come back out but sent Mr Hile instead of painter to address areas of concern, he said it was lighting that reflect shadows on ceiling, when I was trying to address the actual areas that needed spackling. They were minor areas but would require paint the company used onsite. Mr. Hile felt their company did all they could do and took a stand and refuse to spackle and paint those areas. I insisted that he pay closer attention, but he kept talking about improper lighting reflects shadow that makes it look as if there is a problem, but with hesitation, he will consult with owner. No one called from company to update me on action they might take or owner's remarks. I called one morning, Mr. Hile answered, claim they will send someone out , secretary will call, but they retract that decision and followed up with a letter Feb. 11, stating the lighting was the issue, that a gentleman bystander in my home, commented, in background, on lighting (which was unprofessional to include someone of no interest to this job) and I call the company and ask to speak to owner because of this comment, and secretary tells me no one is around, but I said to secretary, that I hired and paid your company and address my issues to Mr. Hile, rude to include bystander's comment in their letter. Also, in the letter, they spoke of s second coat of paint to provide full coverage and let me know it was free. I was not told they used a second coat and ask what that has to do with providing customer satisfaction, because if a second coat of paint is required to produce a quality outcome why are you addressing word "free" because I paid for what the job required. The secretary had more to say to me than the owner. The company letter was stating, in finality, that improper lighting refraction, free second coat and contract was fulfilled and refuse to come back to fix those areas and provide any form of customer service/satisfaction. Their unprofessionalism in handling the situation requires grading of F. I did followup with a letter, Feb. 18. If this company, in earnest, provided customer satisfaction, I would have considered using a company's service again when they are willing to correct their mistakes. I told them referrals are based on how they provide quality work and customer satisfaction.

Man O Man. I am in so much shock over this company I just had to write an review. It all started on Saturday 8-29-15 when I was waiting on them to come and give me a estimate on my job. I had a appointment for 2 - 3 and no one called or anything. By 3:15 I called the office (which was closed) to leave a message about the appointment. On my leaving for a birthday party I see the estimator in my driveway walking up. I asked him what time was the appointment and did he have my phone number. He did and did not even say sorry for being late. I then showed him the work. He said he would call me back in 30 minutes with a price and can start the job on Monday. After some back and forth we agreed on a price of 900.00 and they would start Monday at 9:00 am. Monday I am waiting at my house until 9:30 am and got a call saying that the painters are now on their way. I explained that I dont know what time they will arrive and that if they can come back tomorrow on time that would be better. They came on Tuesday and after spending 10 minutes at the job refused to do the job for the 900.00 and was told that they are leaving and the office will call to get a better price. I am so offended by this company that I wanted people to know BUYER BEWARE. When a company comes and estimates a job then refused to do it when they get on site and offer another ESTIMATE they are a bad company to deal with.

Arrive 30 minutes late. The two men smelled like smoke. Didn't patch, sand or caulk. Told me when they were applying second coat of paint - but must not have - paint underneath is now showing through. Called and waited. Emailed and was told to please be patient. Then they sent a 65 year old man to do what the first two guys didn't do. This gentleman patched and caulked but forgot the white paint. He promised to return but never did. May 13th called again - early - wanted to talk to someone other than the normal receptionist, spoke to Roy himself and was told someone would come out the 14th or 15th. Still waiting. Actually, no longer want them to return.

They did everything very well. They painted my living room, dining room and a man cave all at once.

From my first call, receiving an estimate, to performing the work, Mr. Hife and his associates were punctual, professional, and helpful. The work looks great, and the premises were left in clean condition.

I called them one evening before they were about to close and they came out the same day. One of the things I like about Roy was that you did not needed to be home because it was exterior work that I need to be done. So what they do is they mailed the estimate out to you. I thought that was neat and the estimate was free. They actually called and told me that the estimate was completed and that it will be mailed to me.

Well done! Two young men were very knowledgeable, and offered good advice on painting options.

Came to give estimate the day I called, started the job the next day! This was wonderful since another painter had been stringing us along since October! A + job!

Bill gave us an estimate on the 24th. Very nice man with a great price. Crew started a few days later as scheduled. They were very pleasant, efficient and neat. A beautiful job.

Wonderful. Both gentlemen were on time a great painters. Very professional.

The overall work was good, they were there on time, organized and clean up was done very well. Two coats on every wall would have done the job in the beginning. Also the chest drawer in one of the rooms was move with two people, one person tried to move the chest back against the wall and broke it, I saw it and reported it to the company. Nothing was done about this.

I could not ask for better people to work with -- they were honest, hardworking and reliable and did excellent work for a reasonable price. I used them 15 years ago and was happy with their work then and I am even happier with them now. Several of my neighbors have inquired and I was only too happy to recommend their services.

Workers arrived promptly and performed all work carefully and with great respect to our historic home. Roy's went above and beyond the call in noting and correcting some additional irregularities in the surface and caulking exterior points not even noted on the scope of work. First rate quality and good value

I called Monday and spoke to Ginger and asked her to send a revised copy of the contract to reflect changes Bill mentioned and received it onTues 10/15. I also asked about whether composite was the same as PVC and she believed so but I could call back and talk to someone. I called and spoke to Pat Tuesday morning and told me PVC was all they used. Work was scheduled for Wednesday at 8:30 and I waited until 10:30 or so then called to see what happened because they didn't show up. Ginger said I was on her list to call to say that they were expecting rain and they weren't coming out after all so the work was scheduled to start Thursday. I talked about revising the contract to show that PVC would be used and she said it wasn't necessary but I could write it on my contract and she would send contract with Pat on Thursday and I would sign before work began. Pat and two other gentlemen came on Thursday morning with contract, I signed the revised contract that showed PVC would be used and signed my copy that was mailed to me, (Ginger said this was fine) and work was started. On Friday, Oct 18, three men came back. I met them outside and moved my car and instructed them where to park. I began to ask questions to one of the men that I recognized (Dan). He was cordial and answered questions I had about work that was done so far. I said I wanted to make sure I understood what they were doing, keep the lines of communication open so there were no misunderstandings and one of the other men interrupted and said, "Well, I'm Richard. I'm the foreman here and I know everything that's going on with this job. Where's the ladders?" Later, when he returned with the PVC, he pulled out a piece of PVC and pointed to the sticker and said something to the effect,"See, it's PVC." He also explained that the area above the garage door would be replaced with wood because PVC was not made that thin. I asked, "Why replace just a section instead of the entire piece of wood?" and he replied, "because it's not rotten, it won't rot and the contract states replace the rotten wood." I though it was a reasonable question but it seemed to irritate him. Again, the tone was rude and abrasive. I felt uncomfortable and intimidated asking him questions. He returned on Saturday and I didn't want to have too much interaction with him. I asked about the right side of my home where a section of wood was taken out because I wasn't sure what was going to be replaced and he explained what he was going to do. I had to leave and when I returned he said they'd be back on Monday. I emailed the company on Sunday evening and also left a voicemail message requesting that Richard be replaced. On Monday, he was replaced and Pat came to my house and he and another gentleman resumed work . When Pat said they were finished, I looked over the work and had some questions about it as I was not fully satisfied. Initially, I was told by their estimator, Bill, that I do not pay until I am 100% satisfied. Pat said he would talk to Roy (the owner) about the concerns I had. He called him and then gave me the phone saying Roy wanted to speak to me. Roy said something to the effect, "I'm going to put my foot down and you have two choices; "I could take you to court for not paying and I will come out and pull off all that wood they put up. We've spent enough money on that project." I was stunned because Pat made it seem like we were going to work out an agreement, not be threatened by Roy. I never said I wasn't going to pay. Pat said he would come out on Tuesday, Oct 22 to fix the problem. After much thought, I contacted Angie's List to explain my dilemma. I called Pat on Monday night and asked him to hold off because I wouldn’t be here because I had a meeting to go to. I sent an email letting them know I was in a three day meeting and that I would keep them updated. I sent an email on Tuesday and again on Wednesday. I got an email that said they were scheduled to come on Thursday to complete the contract. They told me they were going to send Richard, the same guy that I had asked to be replaced, out to finish the work. They were going to send him because he was one of their best men for high ladder work and wanted to know if I was fine with Richard returning on Thursday to complete the contract. I responded on Wednesday that I was still in my meeting and would send another update when I got a free moment. I received a call from Pat Thursday morning and another email asking if they could return Friday or Saturday of this week and whether it was okay to send Richard? I responded that I spoke to Pat and was not available this morning (Thursday, 10/24) and would not be available on Friday or Saturday and would be in touch on Friday. Based on my experience and the comments made by Roy, the owner of the company, I don't want to deal with Roy's Painting any longer or let Richard come back to complete the work.

Performed an excellent job of painting and installing crown molding in hallway and living room areas. We are very pleased with the outcome. The painters arrived when scheduled and were very courteous. They worked and progressed surprisingly fast. We felt that the price for the work was about right and competitive. Our only concerns were that we had to clean up several paint over-run spots off of window blinds and floor after job was finished. Also, we encountered a few miscommunications regarding future pricing of future projects, which we attributed to dealing with two different spokespersons for the company (both not on the same page). I would recommend this company to others.

We called and had them come out and do the estimate for the work we needed to have done, weeks prior to the start of the job. They gave an estimate for all the things they saw needed to be done on the outside of the house. After we determined what they were to do and what we had all ready planned to do, they started work early the next morning with the new estimate for work confirmed on. Two employee's showed up bright and early around 8am to start power washing the house before any painting could get started. While the house was drying, they went and picked up the paint and supplies needed to do the job. Everything went very smoothly and they finished in the two days they said it would take. I have already given their name to a couple neighbors that are also looking to have work done. I would you them again if needed.

Working with Roy's was a really good experience. They arrived on time and after touching base with me, they immediately began to lay down tarps to catch any paint spills or chips. Each member of the team knew exactly what they were suppose to do, and quickly dispursed to begin their work. A couple of guys grabbed the long ladders and began scraping, sanding, priming and painting the wood trim along the roof-line. One guy began with the sides of the house and another guy started on the shutters, front & back door, etc. They were very quiet and focused on their work. I did point out one or two small areas that needed special attention and they took cae of it right away. Once the work was completed, the crew leader walked around the house with me to look at the work and to see if I had any concerns. I had none. I would definenetly hire them again. Great job Roy's!

The painters were on time, friendly and professional. The first day they took their time and did everything I asked. The second day was a little rushed after call from boss.

Good service, good work, professional. Only wish they would have sent the same crew all three days.