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Branch Upholstery

Upholstering, Dry Cleaning

Reviews

2.72 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
50%
2
0%
1
50%


Rating CategoryRating out of 5
quality
4.0
professionalism
3.5
responsiveness
1.8
punctuality
1.8
Showing 1-2 of 2 reviews

ERMA P.
10/2013
1.0
upholstery
  + -1 more
Have a sofa which I truly love, but wanted to update the look after ten years. After about 10 rings I was about to hang-up when someone answered. I stated what I wanted and requested an appointment. We agreed on a time and date. Mr. Park changed the time of the appointment from morning to afternoon (which I agreed with no problem). However the day of the appointment, Mr. Park did not call or arrive to the appointment.
Description of Work: Arranged appointment with Mr. Park who changed the time of our appointment and never arrived, called or apologized for missed appointment.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Mila D.
05/2011
3.0
upholstery
  + -1 more
I used to drive by their store for many years and I thought that I would try them. They delivered the furniture a couple of weeks ago. I would not recommend them because they were very late and they would keep postponing things like the estimate, the furniture pickup and delivery. I called them three or four times to get my furniture delivered. However, their work was okay but I was not overwhelmed. Their price was high. They were very friendly but other than that I was not too pleased. They would say that they would do it on a particular day but they would not do it. I had to call them to ask as to when they would get done. I had nothing to compare their price to but the original price of the loveseat. They failed in terms of their responsiveness. They were responsive to my requests. They would answer and would get back to me when I called to ask them something. They were trades people and they would not give any artistic feedback. If I gave them samples of what I had then they would copy it exactly. There was nothing original. I wanted to make a change in the room and I thought that I gave them enough feedback but they did not add to it.
Description of Work: I have used the services of Branch Upholstery on the 3rd of April 2011. I had my loveseat, two drapes and wing chair re-upholstered.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

$2,000

    Contact information

    8008 Old Branch Ave, Clinton, MD 20735


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Upholstering,
    Dry Cleaning

    FAQ

    Branch Upholstery is currently rated 2.7 overall out of 5.
    No, Branch Upholstery does not offer free project estimates.
    No, Branch Upholstery does not offer eco-friendly accreditations.
    No, Branch Upholstery does not offer a senior discount.
    No, Branch Upholstery does not offer emergency services.
    No, Branch Upholstery does not offer warranties.

    Contact information

    8008 Old Branch Ave, Clinton, MD 20735