Appliance Mecca

Mr. Young's firm replaced broken radiators and fixed broken pipes after our home froze up during a cold spell. The quality of workmanship was broadly satisfactory. However, his workers didn't take care when dealing with the radiator replacement, causing damage to the hardwood floors in several places and staining an expensive carpet as well as our brand-new deck (which is where they stored the old, dirty radiators without protection). Mr. Young promised to pay us for repairing those damages but he broke his word. In fact, after we had paid him in full for his services, he did not respond to any of our emails and calls. He owes me a four-digit amount but chose to keep every cent of the five-digit amount he grossed on the job. I do not recommend Mr. Young or his firm Appliance Mecca.

Had a washing machine that needed repair - Allen and his assistant came out within the agreed-upon time and took care of the problem quickly, explained the cause and even gave us tips on how to prevent the issue from happening again. Very knowledgable, prepared, friendly, and very fairly priced - I'd definitely call Appliance Mecca again to take care of any issues with our large appliances.

Allen was excellent. He was very responsive, arrived on time and fixed my appliance efficiently. I have not had any other issues with refrigerator.

Allen was great. Communicated well and didn't charge hardly anything for a minor issue. I highly recommend him!

unknown

Allen was on time, he was very professional and got the dishwasher fixed within 10 minutes. I got a recipe on the spot. Great service!!! A++++

I called about microwave repair to an LG over-range model. Taking his time with me, Allen was a wealth of information about costs, repair and buy options, other maker quality, and other factors such as surge protection. Great advice and servie over the phone!

The provider is very cost effective and professional. The provider has a full list of services, and can basically handle multiple needs at once. We are continually impressed by the provider's and quot;needand quot; to be customer courteous and time effective. Allen (the owner) communicates the details of each project with a keen eye on the end result and price, we have had no financial surprises. We would highly recommend APP Mecca to all of our friends and clients for future projects.

very professional. Came to diagnose problem and returned with part and repaired machine

He looked at it and double checked everything, which I liked. He did his tests to see exactly what the problem was. He found out the problem and said we can fix it if you want to, but it will be $250, so just go ahead and buy a new one. He only charged me for what little bit of time he was there for and that was fine. He was a running a little bit late and I told him I couldn't wait because I had another appointment. He said I would be there before you leave and he was there.

k. The technician came in and asked if I had reset the circuit breaker switch for the oven. I said no and it had not crossed my mind. He flipped the circuit breaker switch and the oven control panel was working. I was charged 50% of the service charge called. Since he came out I expected to pay the full service charge, but he discounted the cost by 50%. The technician he could have easily removed the panel and fiddle around with the panel and charge me a lot higher price. With that said, Appliance Mecca demonstrated honest. I will definitely used them for other services.

Allen responded to initial eMail promptly and arranged service call on the same day. Communicated a few minutes ahead of arrival. Arrived on time, looked over the situation and within 30 minutes provided a low-cost, common sense set of solutions without replacing parts. A great approach that worked. Of course, he did say he was willing to come back if these 'fixes' proved not effective. He followed up the next day to be sure we were satisfied with this work. Appears to me as a good guy with a good mind for solving problems.

Allen was very professional; he arrived on time, diagnosed the problem, estimated the cost, then ordered the part. He also informed me that what a previous repairman had told me was probably not in my best interest as it would cost more to do and that what the previous repairman suggested would not eliminate the problem. Therefore, I allowed him to do the work and I am glad that I did. Once the part came in, Allen returned and replaced it in less than 15 minutes and my oven began working immediately. It was the kind of service that you like and don't mind spending money on to receive. I will definitely use him for all future work.

I was impressed with the quick response (return phone call) and that he was able to assess and repair the refrigerator the same day. He was polite, professional, and provided information on the problem and solutions. I would definitely use his company again for large appliance repairs.

Alas...I was wrong. My earlier experience with this guys was...I thought...a "God Send". But I was so very, very wrong. This guy really does NOT answer or return calls. I have been waiting for a return call from this guy just to get paperwork on my refrigerator.I have heard every excuse...from I sent it to I'm on my way to I had an emergency with my father...I'll call you back. This has been going on for more than 8 weeks now. Not only has my freezer clunked out, the top part of my fridge is getting warmer.This guy is fake. And he will inconvenience your time. Having had to chase him around Maryland for paperwork is a waste of time. He really is not professional. He may be cheap but you WILL get what you pay for...in time and service.

I believe the owner(?) came with another technician. They removed the wall oven and replaced the sensor. Based on the sympton of the oven not heating properly, they said the sensor might be the culprit, but they wouldn't know for sure until they replaced it. They replaced the sensor and the oven worked!

d it out

I called on a Wed/Thu to request for a technician to come to my house to assess a broken gas range. They were very professional on the phone. I told them that I am available the following Monday at any time. They told me to pick a time. I said 9am. Their response was that they would be there from 9-9:30AM. They said that I would be the first call and they would take of me first thing. I thought wow, that's a really short window for a repair service. I planned my day in a way that I would go to work around 11:00 AM. So 9:30 AM Monday morning comes and no technician. I call them at 9:30 sharp and no one picks up, but I leave a message telling them to call me back and tell me when the technician arrives. I also say if they are not here by ten AM I am going to cancel. 10 AM comes and I've gotten no return call and no technician. I call them and someone picks up. I told them who I was and that a technician had not arrived. They apologized and said that the technicians were on their way and would be there in about 45 minutes. Which at that time would mean at best the technicians would be arriving at 10:45 AM. I kindly told them to cancel the appointment and that I no longer require there services. They paused, apologized and told me to have a nice day. They were professional but their punctuality and responsiveness was nonexistent. Schedule with them at your own risk.

The first firm I called for repair (Sears) did not show up for their appointment and then rescheduled me another two weeks down the road. That would have resulted in my washer being down for a month. After joining Angies List I found Appliance Mecca as one of the listed appliance repair firms. The two other firms I contacted did not service my area. I was delighted and amazed when Allen Young said he could come out the same day on which I called him. He was courteous and professional in advising me exactly what the problem was and when he could repair it (a part having to be ordered). He could have installed the part the next day, but I wasn't available, so we made an appointment for a day later. Allen arrived 15 minutes early (great) and gave me the exact cost to repair my washer. The cost was reasonable (though more than I had hoped for) for what had to be replaced. Mr. Yound also gave me the opportunity to decline any repairs in case I might want to purchase a new machine. Since my washer was only a couple of years old I opted for having it fixed. I wouldn't hestitate to call on Mr Young in the future.