Colorful Carpets

Our cleaning service had a small (~4sq”) bleach accident on our carpet. Rather than cutting and patching, we used Colorful Carpets to dye the spot. I was skeptical, but figured we could go the cut and patch route it the dye job didn’t work. Wow, was I wrong! Jason from Colorful Carpets did an excellent job. You literally cannot tell where the bleached spot was. I can not recommend them highly enough!

All appeared to go well until the areas dried, and the bleach spots reappeared. When we contacted the company, we spoke to Debbie (who booked the initial appointment for service), who informed us that they had many "larger" jobs booked for that week, and that she would not be able to tell me when someone would be able to come back out to address the issue. Finally, after another week, I called again, and spoke directly to the "owner," which was the same person who came out to perform the initial service, and after explaining to him that the spots returned, he stated that his staff never told him about my complaint, and that he had no knowledge of the problem. He stated that he would speak to his staff, and get back to me later that evening. About 8 p.m. the same evening Wednesday, 8/7/2013), Debbie called me, and asked if the owner could come back on Friday. I stated that there would be no one home most of the day on Friday (8/9/2013), but that if he could come early, that someone would be home. Debbie then stated that he would arrive at 8 am to correct the problem, and asked who the owner would be meeting. I replied that both of us (my niece and I) would be at home. Sure enough, on Friday morning after noticing that the owner had not arrived at 8 am as scheduled. I opened my front door to see if the truck was outside (approximately 8:02 am), and noticed that one of their business cards was stuck in a crack in the door, with no name, time, or anything written on it. No one ever knocked on my door or called my phone that morning. When i called the business to report what happened, Debbie stated that "he" had been there and "he knocked on the door and called several times...", and that if I wanted him to come back out to resolve the problem, that "he" would have to "charge me to return". I feel very taken advantage of, and as if I've been swindled out of money in my own home. I will never use this company again, nor would I refer them to anyone! Let the Buyer Beware!

I WAS GIVEN THE COST TO CLEAN AND REDYE MY CARPETS. WHEN I AGREED TO THE PRICE, THEY TOOK THE CARPETS THAT SAME DAY. I WAS ADVISED THEY WOULD KEEP THEM FOR 2 WEEKS. THEY WERE RETURNED IN THE ALLOTTED TIME AND I CAN ONLY SAY I WAS MOST PLEASED WITH THE RESULTS. MY ORIENTAL CARPETS LOOKED AND FELT LIKE NEW.