C H Tel. & TV Co., Inc.

Great, guys showed up on time, worked with me on the price and ran the cable. Nice and polite. The only complaint I have is that they couldn't find a route inside the house and had to run outside. I later found one, but lets be honest, we are humans and miss things. You can't see the wire outside so overall it was a success.

It all went extremely well. I called a them because our home came with a prewired phone / internet system, not your standard set-up. The tech they sent out was experienced, professional, and efficient. He identified the problem, a "short" in some of the lines in the system. He rerouted the lines and fixed the problem. I give this company my highest recommendation. Their rates were very competitive.

There has been no response from the company saying he will be in touch with me. Its been 3 weeks and I have not heard a word from them. The young man that did the work took my old phones that had all my data saved in it and all of my wires.

Excellent. First, they responded to my inquiry email in a matter of just a few hours, and based upon work already scheduled for the next morning in my area they were able to schedule me for the next afternoon. They showed up on time, as scheduled, and went right to work having me explain the work I wanted performed. They understood completely, and set about to doing the work. The worked constantly, and did an excellent job - now rather than having cable TV cables strung up the side of my house, and punched through exterior walls, I have them running through the house, and they snaked them down the walls and into cable outlet plates in the walls. Where possible they used existing holes in the wall, reducing costs as well as reducing later fix-up of the walls. They also did troubleshooting of noise on my telephone line, made repairs to reduce the noise and provided me with the info necessary to tell the phone company that the rest of the noise levels are theirs to deal with. They were not cheap, but you are paying for expertise (someone who knows the cable TV and telephone business and providers and how they function, and who knows how to get the job done RIGHT), you are also paying for the fact that this is NOT work which one person can do - snaking cables from the attic down walls requires one person to crawl around in the low dark attic, so you are paying for this second person also, and that's logical. Before performing the work they provided an estimate (2.5 to 3.0 hours), and their work came in at 3.0 hours, so their estimate was good. They also did other things to keep my materials costs down which I appreciated. Worth the price, job done right - you can't ask for better than that. Highly recommended.

We lost phone service in half of the house and could only call from a phone jack in the basement. After trying unsuccessfully to fix the problem using the phone company, we decided to give CH Tel a call. They explained how they worked and scheduled a visit the same day. The first visit lasted about 1 1/2 hours and the problem seemed to be the wiring done for an addition built in the house about 8 years ago. A second visit had to be scheduled to check the circuits and find a way to reestablish the service. They came the second time, pinned down the problem and repaired the circuit. We really appreciate their efforts to find the times that could work for us, their fast response and punctuality, and their professionalism. We would definitely hire them again.

The tv cable wiring for my house was all kinds of screwed up. My wife and I bought a historic home that was significantly renovated in the mid 2000's and looked like it was pre-wired for cable in all the rooms. However, it it turned out that none of the TV connections worked and the house did not have a central box where all the cables fed for cable company hook up. After having some general contractors look at the problem with no results, we called C H Tel. Co. The technicians came to my house to investigate what turned out to be a very unique and involved issue. Turns out, the people who originally wired the house for cable in 2005, wired the cables from one tv access point only to another tv access point without feeding all the cables to a central location. Without getting into the details, it was completely screwed up in a confusing way. Thankfully, I had called C H Tel. Co., who were able to figure out the issue (no small feat in itself), re-wire the house, and create a "central box," with minimal disruption to the home's walls and ceilings (to feed the cables through the home's walls). On a related note, months later when I was experiencing an issue with Comcast Cable service, Comcast said that there was likely an issue with the physical cable line. While working with Comcast to solve the problem on their end, I called up C H Tel. Co. to confirm that the cables they installed worked and were sending a strong signal through to one of the TVs. Standing behind their work, within two days, Charlie sent out the two technicians I originally had and they verified that nothing was amiss (1.5 hours) for no additional charge. Meanwhile, Comcast made some changes to my service and I've had no issue since then. So it does appear that issue was with Comcast and not the cable wire itself. Regardless, I appreciated having C H Tel. Co. come over to confirm that the wiring was ok (especially since it was during Thanksgiving week and I was having family over the holidays).

This was the third visit CH-TEL made to our house. The first visit was to do an estimate to wire two rooms for TV by going through the ceilings beneath those rooms. We weren't sure we wanted to have to do that much work and the subsequent ceiling repair. They cheerfully returned on another day to look for an alternative wiring method (through the attic). The third visit was to do the work. It went quickly (2.5 hours) and only left the one small wall area for sanding and paint (which I will do myself). The new wall jack was mounted perfectly. The two techs also put up with my nervous dog with great patience and humor. We'll likely be using them again to wire another room, now that we know it can be done cleanly through the attic.

Excellent service. I would refer this company to anyone who needs any cables pulled and terminals installed. The phone conversation was very thorough and detailed and he explained their terms and pricing very well. We were lucky to have someone available in our area the next day, and the installer arrived, quoted us, and performed the labor in one afternoon. He was very interested in my concerns about how the cable was routed through the house, and I appreciate the extra care in making sure the job did not look sloppy. In addition, they were very diligent in cleaning up after the installation was complete.

Fax move went great. Consultation with Charlie on a major phone outage was great. He took a number of calls from me for no charge and gave me as much guidance as he could given my situation. I was hoping he could help me, but for a variety of reasons, it had to be handled by someone else. I wouldn't hesitate to call Charlie and C H Tel in the future.

It went very well. They were very professional and came out on time. They seemed to be thorough and attentive to their work. They were also polite and courteous.

I was very happy with this company. They were professional and did a great job! I would use their services again.

Charlie handled the scheduling for Mike, the same technician who worked with us in the spring. This was particularly important because Verizon managed to handle BOTH work orders poorly: some of the business lines were on the residential work order, and vice versa. This meant that the process could NOT be completed properly when the Verizon techs were out to the building, but C H Tel was very easy to work with and made it painless (once Verizon figured out their issues).

The principal of this company kept in phone contact with me periodically to let me know when the crew would arrive. They were able to be here earlier than anticipated, which was good for my schedule. I had cables coming out of the walls that I could not identify, and they were able to figure it all out They moved the wall jack to a new location, and reconnected the appropriate cables keeping them out of sight in the attic. I had one networking issue which was not the expertise of this company, but the technician tried to get it fixed anyway - he stuck with it for quite awhile, and had an excellent attitude throughout. The crew (of 2) was knowledgeable and worked quickly. The outcome was excellent.

Well, that just what they came and did. Because the patch panel had only so much capacity, we had to choose a subset to enable. One by one the crew had to use a toner to locate the patch wire connected to that jack, and then terminate it with a plug and patch it in. Very tedious work, and it take time which translated into labor cost, but my chosen jacks all work and I couldn't be happier.

It was fantastic. The repair men were very friendly and the work was done quickly and correctly.

The reason I like them is that because when we got rid of the phone system that we had for the last 30 years, and just had him put in cordless phones. I run a business out of the house, and we have one line that is hooked up to the fax machine, and it wasn't working, and I thought it may have been something that their installation guy had done, so I called them and they came out within two hours. The problem wasn't their fault, it was my fault, I hadn't renewed my contract with AT&T, the provider. So, even thought we had fax service locally, we did not have it outside, but they didn't charge for it, and they came out immediately. They were very good. I was concerned that they may want to charge me to find out what the problem is, because it had been a couple of weeks, but they didn't.

CH-Tel was punctual, responsive, and professional. My only complaint is that they left multiple (4+) small rectangular holes in my wall where they ran the wires through. I've never had wire ran before but I was very surprised that it was not standard procedure to repair holes created while doing their work. This could be industry standard for all I know. Plastering over the holes was not too much of a problem, just a surprising additional chore. Initially the network drop did not work but they came back out and corrected the issue at no additional cost.

Charles did an excellent job assessing the job over the phone and arranging for his technician to visit us the same day and make the repairs that we needed. We are extremely satisfied.

Everything went fine. Charlie and company were very thorough over the phone explaining every aspect of the job. I had a very good idea of what they were going to do. I thought it was a bit pricey overall for what they actually did - but the service was outstanding and I felt very secure in their capability. Despite the price I would call again for service in the future - you get what you pay for and in this case I feel we received excellent/knowledgeable service. They did have to re-schedule once, but it was only a two-day slip so not really a big inconvenience.

Initial contract with Charlie Hertel by phone, discussed problem and cost. Appointment with one of his techs was within a few days. Technician was on time, was professional, knowledgeable and replaced the defective cable with minimal cutouts. Work was neat, timely and solved the problem (dropping channels on TV). I would recommend C H Tel. Co., Inc, without hesitation.

We have an AT&T 'Spirit' phone system from when we moved into this house in the late '80s. One of the processor boards was damaged, and the door buzzers at all three of the doors would no longer ring the phones inside. They were able to find a vendor with the correct part to replace the non-functional unit, as well as repair that old part so that we have a spare on hand should anything go wrong in the future. In addition, C H Tel was able to find the up-to-date parts that we needed for our outside door buzzer/call boxes, install them, and coordinate their settings with the legacy hardware that is still perfectly functional. Their great work saved us a great deal of money by not having to replace the entire system.

I was so impressed with Charlie Hertzel from the first moment of contact that I canceled my other appointments for bids on the same work. He is incredibly responsive. He is clearly a perfectionist (just one look at his briefcase will tell you everything you need to know!). He has lived phones for a generation. He is knowledgeable, thoughtful, honest and exacting. The installers Rick and Mike were terrific as well. The were punctual, neat and very helpful regarding instructions for use. In addition to putting in their own system they removed the old one and did a remarkable job cleaning, identifying and labeling the old existing interwoven wires. Mike came back to install labels on each handset. He put in speeddial numbers for me. He was insistent that before he left I was sure that each handset was positioned to the most comfortable height given the varied uses in each room. I hope to never need another new phone system but if I did I would not hesitate to hire C H Tel again.

All of the work C H Telco did excellent work for our small company. From the initial consultation to the actual wiring and installation to patiently instructing us how to operate our new phones, the owner and staff of C H Telco met every expectation. We never want to have the hassle of moving offices again, but if we to, we wouldn't hesitate to call on C H Telco. All of the work we needed done required meeting a tight time table. C H Telco met all of our deadlines. Great job!!

I contacted Charlie when we first moved into our house in the middle of December. He was very prompt in setting up a time to come for an estimate (the first day we moved in). We wanted all the rooms done in our house and was given an estimate for six rooms for about $2600, which was way over our budget. Charlie was very flexible in adjusting estimates by articulating clearly which rooms were more challenging to lay cable and why the cost was greater in certain areas. We opted for 2 rooms, the most used rooms in our house, and the quote was around $1000. There was slight delay for the actual installation as a result of the holidays, but we were adviced for a short term fix of just laying cable on the floor to connect to our FIOS box. Immediately after the holidays Charlie contacted us to start installation. Installation went incredibly smooth and there were only tiny notches created to lay the cable. The cable is completely behind the walls and looks fantastic. The actual work cost less than we anticipated, which was a great surprise. Charlie and his teammate Rick did an fantastic job and we were very happy. When our budget permits we will definitely plan on finishing the other rooms!

We were extremely impressed with the owner, Charlie, and the technician, Rick, and we would recommend them to others. The work was tricky because the source of the cable was on the other side of the house from the room we wanted to wire for our TV (likely the reason the prior owners had not wired that room). Charlie was very friendly and professional as we discussed by phone what my husband and I wanted to do. Our technician, Rick, spent quite a bit of time during the initial free consultation to figure out a way to snake the wire to the new room even though we have no basement (so we didn't have a path under the rooms) and there is a staircase, a bathroom and an entryway between the main cable room and the TV room. He ultimately figured out a way that would likely work and would require very limited damage to the walls. He also came up with a Plan B if the hoped-for plan didn't prove viable once he was actually snaking the wire through the walls. He was timely, very nice and professional during the consult and clearly knew his field. He provided an informal written estimate, with parts and labor broken out. When he returned to do the work, the original plan fortunately worked and it took the amount of time that Rick predicted (about two and a half hours) so the cost was as estimated. He remembered to place the new "outlet" where we had requested (which was apparently not the typical place to put an outlet) and did not have to create more holes in the walls than he predicted. As he explained he would, he also filled the 2 two-to-three-inch rectangular holes with "mud." (He had told me from the beginning that they don't do finishing work so we'd have to have someone paint over the unfinished surface of the mud, or do it ourselves.) He provided a formal receipt broken down by parts, labor, etc. The only issue, which is a minor one, is that the mud that filled one of the two rectangles was not fully flush/flat with the wall. I did not call Charlie about it because I assumed the painter could fill in the gaps and I didn't want Rick to make a special trip when we had to have the painter come out for other work anyway. Because the painter did not fully fix the problem, it's still a little visible (although it's unlikely anyone else would focus on it.) Because we did not notify Charlie and because this was a relatively minor part of the overall work, it didn't affect our ratings of the company and we would still strongly recommend them to others (with just a note to check on any mud-filled holes before the technician leaves--whoever it is).