Great job.  Very responsive.

We have done many projects on this house in the last ten years, this was the best experience.  Kustom floors is a family business, and they are skilled craftsmen, which is remarkable, since Washington DC has very few truly skilled tradespeople willing to work on smaller single family projects.  However, we do suggest agreeing on a price ahead of time for all extras.

Everything went very smoothly.  Rudy, Edgar, and their team did a great job.  Everything was done when scheduled, professionally, and they cleaned up at the end of each day.  This is one of the most impacting changes that we've made to our little fixer upper - it looks great.

Rudy, an Owner with many years experience, was extremely responsive in scheduling and meeting to review the specific project issues.  He provide excellent product and technical advice which convinced me to change the finish product which I'd have previously used.  Many Contractors do not communicate well; Rudy was exceptional. 

The Crew reported on time, did an excellent job of providing protection to all adjacent surfaces and spaces.  The work was complete early and we are very happy with the results.  My only regret was not discovering Kustom Floors and Rudy earlier in life.  I have other rooms to refinish and will bring Rudy and Kustom Floors back for those.  I highly recommend this company.

Really amazing work -- I've since had Rudy and his team do my whole house.  Some highlights: 
- the work was beautiful
- Rudy was responsive and engaged - he called each night to check in with me
- Work was done in a very timely manner...about a week
- They worked hard to keep the area tidy and livable while they were working
- Every member of his team was courteous and kind to me and my young daughter
- They responded to my requests and got it right the first time
- Their suggestions were spot on -- I took Rudy up on every suggestion he made
- Did I mention the work was beautiful?

Thanks,
-S.

It went very well. The price was excellent. I will very possible use them again.

We are very pleased with the work. The job was somewhat complicated because they had to cut around cabinets in the kitchen, then install the tile around them. Because we have an open floor plan and kept the wood flooring in the areas immediately abutting the kitchen, they also had to cut the wood flooring straight and install a threshold between the kitchen and the rest of that part of the house. They did this all very well. The wood was cut very straight, and the tile was cut and installed very cleanly. They also installed new shoe molding at the bottom of the cabinets, and did a good job matching it to the color of the cabinets. Everything was done on schedule, even slightly ahead of schedule.

Working with Rudy and his team was a great experience. I contacted Kustom Floors, and Rudy came over shortly thereafter to review the work needed. He listened carefully to our needs and offered suggestions to our initial, relatively vague plans. He then put together a crew and did the installation and refinishing in a timely manner. But, I think the exceptional thing about Rudy and Kustom Floors is that they are absolutely committed to customer satisfaction. When the job was finished, Rudy walked through the house and his team's work carefully, listening to our concerns about color, quality, coverage, etc.. He had several suggestions on how to fix some outstanding issues. Indeed, in order to get the job right, Rudy proposed doing a lot more work than I thought was needed. But, Rudy was right, and when the team finished up the place looked fantastic. Would definitely work with Rudy on future flooring projects.

Rudy from Kustom Floors did the first estimate.  He was punctual, professional, and spent a great deal of time assessing the work that needed to be done.  He sent me several estimates within 24 hours.  The insurance only covered work for the least expensive job, so I went with a different provider.  That would be the main critique I have...the estimates were for work well beyond the actual repair I needed.  Two other concerns I had were that 1) the estimates did not include the floorboards, which I did not have, and 2) they were not insured for disconnecting my refrigerator during the repair, which would have entailed additional costs for a plumber.  I still felt they were a highly professional company and I would consider them for future work, if the price was right.

Rudy and his team did an excellent job refinishing our first floor hardwood floors (20 years old) and refurbished our wood banisters which look better than brand new.  We weren't sure if we wanted to have the floors refinished or just have new floors installed.  We received quotes from other highly rated providers who would have replaced the floors and the price was double the cost of refinishing the floors.  Rudy's advice to refinish the floors was appreciated because the refinished floors are gorgeous. 

Rudy and his team are professional and courteous.  They arrived on time each day and worked the entire day going through the very extensive process of sanding, staining and applying the final coat to the floors.  They were meticulous with refurbishing our banisters which were an old honey oak color and turned them into beautiful stylish banisters.

The reason we selected Kustom Floors is because they provided a fair price for the service and went above and beyond what was requested by showing how the banisters could be refurbished to give our first floor a whole new beautifully decorated look  I would highly recommend Kustom Floors.

Kustom Floors is amazing.  They did a beautiful job - these are definitely craftsman, not just some floor sanding company.  They sanded, treated, stained, and put commercial grade finish on our floors.  They also did floorboard, toe rails, and fireplace transitions.  All of them look amazing.  

Rudy and his team are professional, responsive and it is great value for the quality they provide.

I have used Kustom Floors for all my jobs since moving into my home this summer.  They sanded and refinished original mid-century era hardwood that looks new with a beautifully rich ebony color.  They painted the entire and did some remodeling of our stairwell and upstairs railing.  Based on their honesty, thoroughness, and knowledge of flooring, it was a no-brainer to hire them again for this job.  Although the price tag did alarm me at first, Rudy took the time to explain the reasons behind his estimate.  Based on my hesitance on paying so much, he gave me a discount and included a handyman to help us with putting up a screen door and installing window treatments throughout the house.  Not to mention, inspect his previous work around the house to ensure any blemishes were touched up. 

I can't say it enough.  Rudy and his team are fantastic!  They are more than just a flooring company.  They should be your go to contractors all work around the house.  He also invited me to his home that was undergoing a full renovation under his close supervision.  After seeing that place, there is nothing Kustom Floors can't do. Kudos!

Rudy and his team are very honest, transparent, and highly skilled.  Although the paint job was satisfactory, it was their custom remodeling that stood out!  With the staircase remodeling, I texted him a photo of a nicely designed staircase with modern balusters and solid oak handrails with a more contemporary/modern design.  That is exactly what Kustom Floors built!  A beautiful job with high quality materials at a reasonable price.  The same goes with the railing they replaced upstairs. It looks fantastic! They are highly skilled with custom work - probably why its in the name.  Based on this work, we decided to hire them again to install engineered wood floors in our main floor/basement.

Rudy and his team are best in class! Amazing workmanship and thorough guidance and recommendations from Rudy. He completely transformed our home! He has passion, knowledge, and is honest about what is possible. Based on our experience with Rudy and his team - expanded the scope of this project and planned an additional work! The expanded scope will be covered in the general contracting category. Kudos for a job well done!

Rudy and his team from Kustom Floors did an excellent job in my house. I have no hesitation in recommending them, and if we ever need additional work we will certainly call them back. Kustom Floors did remodeling work as well as refinish all the floors and stairs in the house. My wife and I are extremely satisfied with the process from beginning to end. On the second level of our house we wanted to make two bedrooms with independent entrances and doors from a large L-shaped room. It was hard to believe how well the work turned out after they finished. The final room distribution looked as it was in the original plan of the house! When friends looked at the new layout they don?t believe the change until we show them old pictures.  The work on the wood floors was also very professional. Rudy spent quite a bit of time demonstrating us what would be the outcome of using clear, intermediate or a dark finish. At the end we decided for an intermediate-dark finish.  The wood looked not only like new but very homogeneous despite previous owners repaired the floor with different types of wood. We get lots of compliments for our floors when we have guests. All in all I strongly recommend Kustom Floors. They are not the cheapest out there, but they are very professional, and their
work is of excellent quality

The person came on time, seems knowledgeable and the estimate seems fair.

All of the work done by Kustom Floors was excellent. They spent a considerable amount of time sanding the floors, the steps and the railings and each of employees was courteous and efficient.  When the work was completed, the floors looked great.  Most important, the work was completed by the promised date.

An appointment was made for me to meet with the Supervisor for the job, Edgar, who met me at my home in Kensington, MD to discuss the project.  He relayed the details of my project to their office manager who then sent me a description and estimate for the work to be done via email.  I reviewed their policy, the cost quote, etc. signed it and sent it back.  The office manager was very responsive to any calls or questions I had.  The job began on the date and at the time agreed upon.  They prepped the area - moving furnishings, protecting the floors and furniture.  We communicated throughout the day on different things.  They finished the next day earlier than expected and cleaned up very nicely.  They did an excellent job.  Gave Edgar and Luis a tip for a job well done.  I have also seen work they have done at other peoples' homes so I already knew they did quality work.  I would definitely have Kustom Floors do more work and even more complex or time-consuming projects for us in the future. 

I was so pleased with the previous work I hired this company again. Everything was done exceptionally well.

Great experience. Their price is not the cheapest but you pay a little premium for the best quality. Plus they are very experienced and have a solution for every request we have. We selected prefinished red oak for the second floor. The first floor is semifinished white oak. They were able to match the color which looks identical to me. They also took care of some uneven and squeaky parts of the floors. The final product is excellent. They are everything you wish your every contractor is.

He arrived on time, was very friendly and professional.  Answered our questions and explained in some detail how they would do the work if hired.  They left us an estimate and followed up about 10 laters to see if we were interested.  We chose another provider because of cost.

Excellent work -- used non-toxic, zero-VOC stain which turned out great. Sanded the entire upper level. Installed a stair nose tread at the top of our landing. Great work and have recommended them to neighbors.

Kustom was very professional and punctual in completing the job. Rudy did the home visit and provided the estimate, and came to my house to lay down a sample so I could appreciate the difference between Bona and a standard polyurethane finish. He was able and willing to answer all my questions, and was flexible about the start date of the job.

The crew of 3 was led by Jimmy and they did a wonderful job. They covered all of my kitchen cabinets,appliances, light fixtures and vents prior to sanding in order to prevent any damage. They worked efficiently over 4 days to complete the job and seemed very attentive to the details. The house had mostly new red oak hardwoods, and they did a very good job working with the existing red oak in two of the bedrooms. 

The finished product looks great and I would recommend Kustom Floors without hesitation!

Work done promptly and as expected

Great. It's the best money we've spent on a project in our house to date.