3rd Watch Plumbing Heating Remodeling LLC

I called and left many voice messages. I also emailed them a couple times for the last 2 months and we have never received a call back. To this point I feel that I lost my money. I called Angie list and they can not refund me. So I am very disappointed with the service of both companies. I will not recommend this company. The service that I paid for was never performed.

Awful experience. When I finally got an appointment, I took off from work, and he NEVER showed up. I lost a day's income waiting for this appointment. I am disputing my charge with the cc company.

After calling the establishment several times and leaving messages, Ryan finally called me back (on a Friday) and said that he would call me on Monday to setup a time to come out for Tues/Wed. Never received a call on Monday. Called him on Tuesday. Said he would come out Wednesday between 4-5pm. He never showed. I need to get my money refunded.

Awful. Set up 2 days to do the work. No show both days. Took a day off work and wouldn’t answer phone. Would occasionally email me back giving excuses and provided additional days they could do the work. After giving my availability he would not return email. I requested a refund and got no answer. He’s a thief

It took a long time to get a response, and I was about to give up, but 3rd watch finally came thru and showed up when he said he would. Good job, took less than an hour even with several crawl space entries. Looks nice, good quality parts, not bottom-barrel cheap stuff, which is what was replaced. Hasn't leaked yet, so I'm expecting a long service life.

Fast and smooth. Ryan from 3rd Watch did the work, which included cutting old pipe connections off and constructing new ones then installing out existing new filter in place of the older one.

Replacement went fine - had some other issues which aren't going so fine.

one e-mail was exchanged and then never heard from them again

Ok. A few glitches out of their control

Guy showed up over an hour late. Made the leak worse. Called back to have it re-evaluated. Took time off work. Didnt show up. Called up again, same guy, no idea what he was doing. At first tried to tell me a I needed a new water heater. Eventually came to conclusion expansion tank needed replaced once he had broken the threads on it. I asked about the cost and I already new cost of new expansion tank. His estimate included another call out fee, even though he had worsened damaged the problem beyond a straight forward patch up. Guy was rude and kept having to make calls to find out what he should be doing. I went to home depot, replaced the threads and fixed the issue for less than $40.

The serviceman knew exactly what the problem was and fixed it.

I contacted 3rd watch to have them come out and take a look at a toilet that had been giving me trouble for weeks. After several attempts with a plunger and toilet auger, I decided to call in the professionals. The day I sent them a message through Angie's list, they had a deal that was expiring- 119 for 2 hours of work. By the time they responded back, which was within 12 hours, the deal was over. However, they were willing to honor the price if I still needed service, which was a very kind gesture. We set up an appointment for them to come out on a Saturday. As luck would have it, the day before I was unclogging it yet again when out come a piece of plastic from my toddler's toilet seat. It had been lodged in the toilet the entire time. I immediately let 3rd watch know that all was well. They were extremely kind about everything and said to call them if there's ever another plumbing emergency. Great company who clearly care about their clients.

Once service provider departed I realized toilet not installed correctly and flange came off. I observed incorrect bolts used for install, not made for concrete. I had to have another plumber come to fix problem caused by this tech.

3rd Watch did not contact me for scheduling work as shown on purchase order. After waiting 2 weeks I contacted them. They did not show up for the scheduled appointment, and no one called. They did not return phone calls regarding re-scheduling. Very unprofessional, and not at all responsive or reliable. The "special" offer of a faucet replacement for $99.00 seemed like a good deal, but turned out to be a waste of time and money. Finally had to hire another contractor to get the work done.

Provider had to reschedule job several times before it got done. Once they came they were quick and efficient.

Corrected the problem, but explained that roots may have invaded old line and may eventually need to be replaced.

They came on time and did a good job. They were also kind when I requested them to take their shoes off or use a shoe cover, as we don't use shoes inside of our home (some contractors make a big deal about it, unfortunately). At a reasonable price they also replaced the gate valve with a quarter turn as well.

They arrived and were able to quickly diagnose the problem and fix it. Appreciated their explaining the issue and showing me the problem.

Ryan and his crew are very professional, friendly, and polite. They came promptly to help me resolve several issues including the water softener and garbage disposer in a timely manner. They were pleasant to work with and had a keen problem-solving mentality. I would highly recommend!

They arrived as finally agreed. They were quick & professional....very impressed.

It was done efficiently and quickly.

Perfect!! Very Professional, courteous, in and out quickly, got the job done

Showed up on time, cleaned up afterwards and were very courteous. They did a great job and it was a good value.

Very well. They are nice people and hard workers and very honest.

This was an emergency replacement. Contacted 3rd watch and they were right on the job. The on-site guys were very thorough, prompt and professional. I would definitely use them again.