ALL STATE HOME IMPROVEMENT

TERRIBLE - DO NOT USE THIS COMPANY!!!! Our HOA did not approve the screened porch we wanted this company to build and ALL STATE HOME IMPROVEMENT COMPANY has NOT returned the $9300 deposit we gave to them in February 2019 (as specified in the contract). The company representative said he would return our full deposit - but has no intention of doing so! Law suit is underway. THIEVES - NOT TO BE TRUSTED.

Did not seal one window and as a result got $2500 damage, which they have not repaired or compensated me for after 4 months of trying. They have not been responsive or proactive in trying to solve their mistake.

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very expeditious, and they removed all old wooden boards and nails and cleaned up

The building crew was very pleasant, respectful of our property, cleaned up afterwards and the quality of their craftsmanship was worth every penny of the job. We are very, very pleased with our new deck and how it turned out and already our neighbors have been over to see it and to ask for the business card of the company that did the job for us, so we feel that in itself is a good recommendation. I had checked All State out on Angie's List and the Better Business Bureau and knew they had a good reputation and good feedback from customers, and they did not let us down. We would definitely call them again for another job.

WE RECEIVED A PROPOSAL FOR A SCREENED PORCH WITH AN ATTACHED DECK FROM STEPHEN SNYDEROF ALLSTATE HOME IMPROVEMENT COMPANY. AFTER WE LOOKED OVER THE PROPOSAL, WE CALLED STEPHEN SNYDER TO LET HIM KNOW THAT WE WANTED TO CHANGE THE SIZE OF THE SCREENED PORCH. HE SAID HE WOULD REWRITE THE PROPOSAL,I ALSO TOLD HIM WE WANTED TO HAVE A SLIDING GLASS DOOR INSTALLED (HE SAID THE COST OF THE DOOR AND TO INSTALL DOOR AND FINISH WALL AROUND DOOR FOR $3000.00), BUT WE WANTED TO HAVE OUR KITCHEN REMODELED BEFORE WE HAVE DECK AND PORCH INSTALLED. HE GAVE ME A NUMBER FOR SOMEONE TO DO THE KITCHEN WORK, AND ARANGE FOR ME TO BUY CABINETS FROM DEALER THEY BUY MATERIAL FROM. WE SIGNED CONTRACT ON DECEMBER 29, 2008 I GAVE HIM A DEPOSIT OF 7000.00, AND THE WORK ON DECK WAS TO START AFTER THE KITCHEN WAS FINISHED. THE APPROXIMATE DATE FOR DECK AND PORCH WORK TO BE COMPLETE WAS FEBRUARY 28,2009. THE KITCHEN WAS COMPLETED AROUND FEBRUARY 20, 2009. I CALLED STEPHEN TO FIND OUT WHEN THEY WOULD START THE PORCH AND DECK. IT WAS SEVERAL DAYS BEFORE HE CALLED ME BACK, BUT WHEN HE CALLED HE LEFT A VOICE MAIL THAT HE WAS SORRY HE HAD NOT CALLED AND THE REASON WAS THAT HE AND HIS WIFE WERE SPLITTING UP AND HE HAD NOT BEEN WORKING. HE SAID THAT IN ORDER TO GET A PERMIT WE WOULD HAVE TO HAVE A HEARING AND IT WOULD COST MORE MONEY AND WOULD TAKE TWO MONTH TO GET IT, BUT IF I WANTED MY MONEY BACK THEY WOULD REFUND IT. I CALLED HIM BACK AND ASKED HIM IF IT WAS THE DECK, THE SCREENED PORCH,OR THE COMBINATION OF BOTH. HE SAID HE DID NOT KNOW, BUT HE WOULD CALL THE PERMIT OFFICE TO FIND OUT AND HE WOULD CALL ME BACK. I DID NOT HEAR FROM HIM, SO I CALLED HIM ON HIS CELL PHONE BUT HE DID NOT RETURN MY CALLS. I THEN CALLED THE OFFICE AND LEFT A MESSAGE FOR HIS FATHER (ALAN SNYDER) WHO I THOUGHT WAS THE OWNER OF THE COMPANY. HE DID NOT RETURN MY CALLS EITHER. THERE WAS A HOME AND GARDEN SHOW ON MARCH 6,7,8TH 2009 IN TIMONIUM,MD SO I WENT TO THE SHOW ON THE 8TH TO TALK TO HIM AND FIND OUT WHAT WAS GOING ON. WHEN I GOT THERE HE TOLD ME HE HAD NOT CHECKED HIS MESSAGES BECAUSE HIS WIFE WAS IN THE HOSPITAL AND SHE WAS RELEASED THAT MORNING.HIS FATHER SAID IT WAS TRUE AND ASK STEPHEN WHO I WAS. I TOLD STEPHENS FATHER THAT I HAD LEFT MESSAGES FOR HIM, BUT HE STATED HE DID NOT GET THEM, HE LATER SAID THAT HE HAD REMEMBER GETTING A MESSAGE. I ALSO TOLD HIM THAT THE SCREEN DOOR HAD A CUT IN IT, ALAN SNYDER TOLD ME HE WOULD HAVE THE SCREEN PICKED UP AND FIX IT. THE SCREEN WAS PICKED UP ON MARCH 11, 2009. WHEN I CALLED STEPHEN OR ALAN FROM MY CELL OR HOUSE PHONE THEY WOULD NOT ANSWER, BUT IF I CALLED FROM A PHONE THEY DIDN'T KNOW THEY WOULD ANSWER. WHEN I DID TALK TO ONE OF THEM I WAS TOLD THE HAD TO CHECK WITH THE OTHER AND GET BACK WITH ME AND LET ME KNOW HOW MUCH OF MY DEPOSIT I WOULD GET BACK. I TRIED TO WORK THIS OUT WITH THEM, BUT AFTER TWO MONTH OF THIS I WENT TO THE HOME IMPROVEMENT COMMISION ON MAY 13,2009. THE COMMISSION SENT STEPHEN A LETTER THAT HE HAD TO SEND THE COMMISSION AND MYSELF INFORMATION ON THIS CASE BEFORE JUNE 23,2009. I DID NOT RECEIVE THIS INFORMATION, BUT THE COMMISSION DID. I RECEIVED A CALL FROM ALAN ON JUNE 22, 2009 AND HE TOLD ME THAT HE WOULD BRING THE SCREEN BACK THAT WEEK,SEND A LOCKSMITH TO PUT A KEY LOCK ON THE SLIDING DOOR AND BRING A CHECK FOR THE MONEY HE OWED ME FROM THE DEPOSIT BYTHE END OF THE WEEK.I LATER GOT A COPY OF THE LETTER FROM COMMISSION THAT WAS SENT TO THEM FROM STEPHEN SNYDER THAT STATED THE COST OF DOOR WAS $3000.00 AND HE WOULD SEND ME THE BALANCE FROM MY DEPOSIT. THEY BROUGHT THE SCREEN BACK ON OCTOBER 6, 2009, BUT IT WAS BENT SO THEY TOOK BACK AND I HAVE NOT HEARD FROM THEM SINCE.IT IS OCTOBER 16, 2009 AND I HAVE NOT RECEIVED MY REFUND FROM THE DEPOSIT OR THE SCREEN DOOR. AFTER ALL THE PROBLEM IHAVE GONE THROUGH I WOULD NEVER RECOMEND THIS COMPANY TO ANYONE. I HOPE THAT THIS WILL HELP ANYBODY LOOKING FOR A CONTRACTOR SO THAT THEY WILL NOT GO THROUGH WHAT I HAVE

The salesman came to my house with 1 sample window and presented the window to me as my only option. I explained my desire for wood windows to keep the historic feel to my house and was completely ignored, and he continued to try to sell me the vinyl window that his company partners with. He also pressured me to sign the contract on the spot for the biggest savings. I said I needed to think about it and was told they would call me later that week- I never received a call from them.