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Sledge Total Protection LLC

Heating and Air Conditioning

About us

Sledge Total Protection LLC is an HVAC Company providing Air Conditioning and Heating Service. We are here to meet your HVAC needs. I started Sledge Total Protection LLC, because I felt that major companies today have lost their way. They put profit first, and not the homeowner. We have a variety of financing to meet your needs. We put the customer first.

Business highlights

10 years of trusted experience
Minority Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

We offer replacement or repair of your Air Conditioning and Heating Systems. We offer a service plan to keep your system running to peak performance.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.827 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
4%
3
4%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 27 reviews

Brenda M.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
Awesome!!! Wonderful!! Everyone can't windows A/C. Sledge came and installed it wonderful... Reasonable prices.. If anyone need a furnace clear, water heater and A/C window. Used this company.
Description of Work: window A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sheena C.
08/2018
3.0
heating & air conditioning/hvac
  + -1 more
The technician was good but when I was discussing via Angieslist with I was never told there was a cost for the technician to come out, they just said what is your address we'll be there at x time and then as the guy was leaving he asked for payment. I could have used another service and paid less or at least had the opportunity to research costs. It turned out we really had no serious that needed to be fixed but the tech did provide some good information on HVAC systems. I don't like the way they blindsided me however. The cost of coming out needs to discussed UPFRONT with customers.
Description of Work: Not cooling message on ecobee

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Response from Sledge Total Protection LLC
I apologize to you, for making you feeling like we blindside you. We have a coupon on Anglieslist, that could have save you money on our service call. We, unfortunately we have to charge for our service calls to stay in business. But we do offer free estimate on replacement. I email specials to existing customer, that's in our database all the time . I have a $69 check-up special that I promoted all the time. You just have to mention it, when you call for an appointment. I recently sent out a $50 check-up special to all my customer. That has expire now. I would like to extend that offer to you for a year. You must mention the offer when you call for your appointment. Again my apology. The owner of SLEDGE TOTAL PROTECTION

Camille D.
04/2018
5.0
heating & air conditioning/hvac
  + -1 more
It went well. I was in a state of desperation, it was very hot...I thought price charged for coolant was a bit high, but i was desperate...and service was fast
Description of Work: Air conditioner tune up and refridgerant add

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Adrienne W.
01/2018
4.0
heating & air conditioning/hvac
  + -1 more
It was fine, went by quick and no issues were found.
Description of Work: Furnace Inspection

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$69

LAVERNE G.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Wonderful...My call was answered by Josh who sent a technician immediately. Technician (Larry Johnson) arrived in the allotted time (30 minutes) and immediately diagnosed and repaired the unit. It was 20 degrees outside and having heat now is wonderful!! I truly appreciate how professional and efficient everyone was. I will definitely use and recommend this company again.
Description of Work: Check why heating unit not working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Brenda M.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Sledge Total Protection LLC did a great job. They will follow up on phone calls. Mr. Larry cleaned up very well. They let me know on the phone what the cost would be before they got here. What they quoted is what I paid. Larry is very friendly and explains everything. He covered his feet before coming in the door. I will use Sledge Total Protection LLC every year for the annual furnace maintenance check. I believe they deserve an A+ and stars!
Description of Work: They cleaned my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Stacia C.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
We received an estimate on a property that we are renting and the gentleman gave us excellent customer service and was on time and professional and knowledgeable. He was also very honest with us. Although we are renting the property that we are in, we had to rely on the homeowners and they wanted to go with someone that they knew who did not do as good of a job nor did they have the professionalism and knowledge that I experienced from Sledge Protection. Even the follow up from Sledge Protection was outstanding. If we were the homeowners we would have hired them immediately and once we do purchase again, they will be top on our list. I also like the fact that we would not have had to wait long days for parts to come in, they had all the supplies necessary to complete the job. I highly recommend them!
Description of Work: The fan on one of our AC units went out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Theresa S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Mr. Sledge and his Staff are outstanding. I recommend Sledge Total Protection Services for all your HVAC needs. They are the BEST!
Description of Work: I replaced my HVAC System.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sledge Total Protection LLC
Thanks for the review and I'm glad to see that you were satisfied with our services.

Frank H.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
I was able to get scheduled for the next day and the technician was prompt (I even received 'dispatch updates' and GPS tracking of the technician so that I knew exact arrival time). They were unable to provide exact location of the leak due to the water being shut-off for the entire building (for an unrelated repair), however, they believed that it may be coming from the chiller piping. As this is a common element it requires coordinating directly with the condo association's management company. I was not charged for the visit and appreciated the punctuality, service, and follow-up.
Description of Work: There was leak in the HVAC closet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sledge Total Protection LLC
Thanks for the review and I hope that you have gotten your issue taken care of sir.

Nyree B.
06/2017
1.0
heating & air conditioning/hvac
  + -1 more
Still waiting to hear from them...no need at this point though. Good help is nearly impossible to find.
Description of Work: AC Tune up

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Sledge Total Protection LLC
Mr.s [Member Name Removed], first let me apologize to you for not providing you with the service you deserve. I was not sure how to handle your complaint. I couldn't find a phone number to call you back on. We sent you an email to call us, but we never receive a call. I can't change what took place. But I can offer you a free service call for you inconvenience. Again I do apologize.

Angela G.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
excellent work well look good sound perfect
Description of Work: AC unit inside and out and wall thermostat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Sledge Total Protection LLC
Thanks kindly for the review that you gave us.

Pauline J.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent! The technician was very professional, courteous and very proficient.
Description of Work: Tune up my air conditioning unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Clara J.
05/2017
1.0
heating & air conditioning/hvac
  + -1 more
Tech went to wrong address after confirming current location the day before. The dispatcher seemed distracted, and wasn't customer focused. When the tech arrived he asked what was the problem. I told him that the wasn't getting cold. He turned on the air via thermostat , then goes downstairs to look at inside device. I then see him go outside and put some type of gauge on the unit outside. He never mentions if a tune was done. He tells me that my 8 year old unit needs a new compressor. But he would recommend that I just replace the entire unit. He proceeds to show me replacement units advising that the cost would be 6k-8k and that he could get me financing if I qualified. I asked him about just replacing the compressor he at me with a "yeah right" smirk stating that they don't make my model anymore... and it would be better just to replace. I asked that he give me a statement advising what he had done and what he was recommending... he asked for my email address and told me that he would send me a statement via email. To date, I have not received the email. I am now calling another service provider... I feel as if the tech was trying to pull a fast one on me. As it stands.. I would not recommend this company to anyone.
Description of Work: AC Tune Up (not sure it was done)

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$69

Valerie N.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Mr. Sledge gave me a window between 10-12p and he arrived at exactly 10:00. Before arrival I received a text with GPS tracking to let me know where he was. During the furnace check he could tell that I had my air ducts cleaned. I was happy with the service he performed and will definitely contact him in the future.
Description of Work: furnace check-up

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sledge Total Protection LLC
Thanks for your review, the team here at Sledge Total Protection is thrilled to hear good feedback.

Nataki M.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic! prompt, quick, friendly, thorough! Troy was patient in explaining the problem and what needed to be done without talking down to me....I soooo appreciated that!
Description of Work: diagnose problem why furnace kept cutting off, and clean furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Sledge Total Protection LLC
Thanks for your review i'm glad your experience with Sledge Total Protection went great !

Darrell C.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
We recently moved into our new home and it had an old furnace that needed maintenance performed. The Sledge team is great. Troy and his partner who's name I forgot were on time and very professional. They took there time and answered all my questions. They even fixed a minor issue with my nest thermometer for free. Overall I had a wonderful experience with this company and would use them again.
Description of Work: Furnace Winter Maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Sledge Total Protection LLC
Thank you for the review you left us and it was a pleasure doing business with you. We look forward to doing business with you again in the future.

Patrice M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great business, great company, great prices
Description of Work: With the cold weather coming i have maintenance done to my unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from Sledge Total Protection LLC
Thanks for leaving a review and I'm glad that you was satisfied with our service we provided for you.

Ashley C.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
great service was provided I feel a difference in my home
Description of Work: This company provided me with a complete furnace tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Sledge Total Protection LLC
Thank you for leaving a review for us and I'm please to know that the work was done to satisfaction.

Delande S.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
The gentlemen cleaned my furnace before the fall season hit and showed me the filter that was already in my united and yes a new filter was defiantly needed.
Description of Work: The company changed my furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from Sledge Total Protection LLC
Thanks for the review you left us and I'm glad that our company did a good job for you.

VALERIE H.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Excellent! I purchased a coupon through Angie's List. Troy came out and inspected my furnace and cleaned it as requested. He gave me helpful information and didn't try to upsell me. I'm happy with my service.
Description of Work: Furnace burner cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sledge Total Protection LLC
Thanks for the review Mrs. [Member Name Removed], it is very appreciated. I'm glad that our technician could come out there and get the good done to your satisfaction.

Sharon M.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Service was great the tech explained how it works and I haven't had a problem yet .
Description of Work: I had this company install a Programmable thermostat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Sledge Total Protection LLC
Thank you for the review you have given us and it's good to see you was happy with our service that we provided for you.

Riondo H.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Troy from Sledge Total Protection showed up diagnosed the problem in no time. I was able to get the motor changed the same day. Troy was very professional and knew what he was doing. If I have any more problems Sledge Total Protection will be my first option.
Description of Work: Needed a new fan motor for my condenser unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sledge Total Protection LLC
Thanks for the review and I'm happy to see that my technician was able to assist you with fixing your system.

Troy H.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
It went great Riondo showed up diagnosed the problem as a bad condensate pump. I've had two other techs come out and couldn't find the problem. It took Rio 10 mins. Prompt and professional. If I have anymore problems I definitely will be calling STP.
Description of Work: A/C unit leaking water.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Response from Sledge Total Protection LLC
Thanks for the review you gave us and I'm glad that we was able to stop your AC unit from leaking water.

AARON R.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
COMPLETE INSPECTION, ANALYSIS AND RECOMENDATIONS FOR HVAC SYSTEM.
Description of Work: HVAC INSPECTION.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Sledge Total Protection LLC
Thanks for giving us a review and we appreciate doing business with you.

John H.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
was a very difficult installation and set-up, came thru with flying colors!
Description of Work: Replaced entire AC unit in 3rd floor condo

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Sledge Total Protection LLC
Thanks for giving us a review and we appreciate doing business with you.
    • 1(current)
    • 2

Contact information

9244 E Hampton Dr #602, Capitol Heights, MD 20743

http://sledgetotalprotection.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
01-73832, 2710061077
Trade License Locale
MD,VA
Trade License Authority
MD, VA
Trade License Expiration
05/31/2022
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Sledge Total Protection LLC is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Sledge Total Protection LLC accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
Yes, Sledge Total Protection LLC offers free project estimates.
No, Sledge Total Protection LLC does not offer eco-friendly accreditations.
Yes, Sledge Total Protection LLC offers a 10% senior discount.
Yes, Sledge Total Protection LLC offers emergency services.
Yes, Sledge Total Protection LLC offers warranties.
Sledge Total Protection LLC offers the following services: We offer replacement or repair of your Air Conditioning and Heating Systems. We offer a service plan to keep your system running to peak performance.

Contact information

9244 E Hampton Dr #602, Capitol Heights, MD 20743

http://sledgetotalprotection.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM