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Flat Rate Van Lines

Moving Companies, Storage

About us

DOT: #1973654, MC: #698237.

Business highlights

25 years of trusted experience

Services we offer

Local, long distance, office and international moving. Also provides storage.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

Discover
MasterCard
Visa

Reviews

2.33 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%


Rating CategoryRating out of 5
quality
2.3
value
3.0
professionalism
2.3
responsiveness
2.3
punctuality
2.3
Showing 1-3 of 3 reviews

Jeff B.
07/2012
1.0
moving companies
  + -1 more
This company just jerked me around. I was scheduled to move today at 12-1PM (10/14/2011) on Monday (10/10/2011) and they said no problem. Gave them my $80 deposit as required in order to hold the spot/price. Then today I called and James said the truck which was scheduled to move me was stuck in the mud. Then he put me on hold and game back and said they could do it in the afternoon. Then I called again about 2PM and he said the fisrt move was delayed due to rain and he needed to reschedule. So I said OK tomorrow morning, he said that was already booked. Then he said he would see if they could do it tomorrow afternoon and get back to me. He never called back, so I called another moving company and they gave me tomorrow afternoon, for an increased rate. I called James back at 3:50PM and said I found another company and he said fine?
Description of Work: Complete move scheduled many weeks in advance, which they canceled on the day of the move!

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Amber D.
10/2011
1.0
moving companies
  + -1 more
I hired this mover to do a full service move from my apartment to my first house - a total of 17 miles. This was my first mistake. They arrived an hour late, but I conceded that they were likely stuck in holiday traffic. Or running late on the previous account. They told me both. Fast forward 6 hours (though I was quoted for 5, I did expect that it would take a bit longer. They never got to the storage units). They trailed me to my house and we started to settle the bill. Flat rate? I was ***assured*** that "all materials were included" and "there would be no surprises on moving day." In fact, the papers I signed before they began quoted only the cost that was agreed to. Imagine my surprise when they said it was not the $783 that I signed up for, but that plus $960 for "materials"!!! They wanted me to pay almost $1900, for a 17 mile move, for an amount never agreed upon. We got on the phone with "the boss" and he tried to explain to me that the additional charge was for boxes,etc. (definitely not $900 worth). The manager said he could "meet me half way" and only charge $500 for materials. WHAT??? At this point, I told him someone would call him back in 5 minutes, as my parents were on their way over (I would enlist my father's help with this situation). The moving van was literally in the cul de sac, ready to leave with all my belongings in the truck. Long nightmare made short, my father negotiated a total of $1200 in cash for what was performed and two additional hours to unload. Oh - but the moving team was instructed to unload in the driveway. My family and I (with the assistance of the subcontracted movers who were actually quite decent) unloaded the truck in 30 minutes. I've moved several times in the past 10 years and have NEVER dealt with such dishonesty and corruption. With this review, I hope you will never have to.
Description of Work: Full service local move - pack, load, unload

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,200

tanya D.
05/2011
5.0
moving companies
  + -1 more
Very professional and punctual. The 3 guys worked very fast and nothing was damaged. I will definately use them in the future if needed.
Description of Work: moving, wrapping furniture

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

    Contact information

    8527 Ashwood Dr, Capitol Heights, MD 20743

    www.flatratevanlines.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Moving Companies,
    Storage

    FAQ

    Flat Rate Van Lines is currently rated 2.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 9:00 AM - 2:00 PM

    Flat Rate Van Lines accepts the following forms of payment: Discover,MasterCard,Visa
    Yes, Flat Rate Van Lines offers free project estimates.
    Yes, Flat Rate Van Lines offers eco-friendly accreditations.
    No, Flat Rate Van Lines does not offer a senior discount.
    No, Flat Rate Van Lines does not offer emergency services.
    Yes, Flat Rate Van Lines offers warranties.
    Flat Rate Van Lines offers the following services: Local, long distance, office and international moving. Also provides storage.

    Contact information

    8527 Ashwood Dr, Capitol Heights, MD 20743

    www.flatratevanlines.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 2:00 PM