Tracy's Appliance

Quickly identified what was an unusual failure. Superb diagnostics capability, customer service and professionalism. Enthusiastically recommended!

Thanks for the quick service and diagnosis. The exhaust dryer vent cleanout and straightening / rerouting you did solved the problem. Thanks again Bill White

very friendly and explained everything very well. I would recommend his services to everyone.

Breed Tracy, the owner and service tech was very competent and professional. He found debris lodged in the washer’s drain which prevent the water from draining. The washer is as good as new. I recommend this company highly!

Highly recommend. Fast response and very reasonable prices.

The first refrigerator would have been too expensive to fix. They recommended I buy a new one. The cost to fix second one was more than I would have liked. I ended up buying a new refrigerator. I felt Tracy's Appliance was very honest with me. I would definitely call them again.

Great job .

Tracy's Appliance came out to look at my fridge. The tech was very knowledgeable. I was very happy with the service received and would use them again.

The tech was nice, but not very knowledgeable of my GE fridge. I ended up calling GE directly to schedule a service call. GE knew exactly what the problem was and fixed it.

I suspected the bad reviews i read were accurate during the first visit because they continuously talked about other people who got angry with them for over charging because they "don't understand the importance of OEM parts." 100+ just to diagnose and remove a fan. Took it with them. 100+ charged over the phone when they ordered the part. Another 100+ charged weeks later when they arrived to install the new fan. They didn't call me to say the part arrived. I called to ask and she said "oh yeah. " For some reason they never ordered the new control board even though we all discussed while they were here during the diagnosing visit "the touch screen hasn't worked for months. Now it's also stopped running at all. Was running louder and louder back when it was still running. The touch screen stopped working long before it stopped running. " Then they wanted to charge another trip charge along with their minimum 85 labor to install the board, which they wanted to charge 200+ for. Just called today to tell me they are no longer comfortable with this job and we should find somebody else to finish. Yes, that's right. She called Saturday before Christmas to say they won't be finishing the job. Thanks tracys appliance for charging us 300+ and not even fixing the original problem! Don't hire them. I only did because uline recommended them as probably the only available repair techs in the area. Big mistake! Now we're out 300+ and stuck with an appliance that still doesn't work, and they refuse to finish it! Our new plan is back to where we were before hiring tracys...Find a manual and repair it ourselves...(except now we're out 300+) Already found an OEM fan for 35 though.

The technician was professional, courteous and patient with our constantly barking dog. He was able to quickly troubleshoot our issue, order appropriate parts and schedule a follow up repair appointment. We received clear, timely communication regarding all services and scheduling. It was wonderful to do business with a quality, local, family-owned business. Thank you!

I appreciate the responsiveness of Tracy's Appliance. It was wonderful to get return calls and updates - something I have found is very rare any more. (The majority of repair companies I called for this work did not respond.) I was kept informed of the status of parts and scheduling was easy when the part arrived. The work was performed as scheduled and was completed as promised. Great job!!!

He suggested I change the water filter on the fridge before trying to fix anything since there was water coming to the line - that did the trick. He diagnosed the microwave but suggested based on the cost to repair I should think about whether I wanted to just replace the microwave since it was 9 years old. He even researched the cost of a replacement to give me a comparison. He replaced the heating element in my cooktop and now all 3 burners heat. I appreciated his honesty on the microwave and fridge, both of which ended up saving money.

Was told needed new control panel, gave me an estimate

Took pains to repair broken part rather than entire module. Professional service, and provided temporary fix while part was ordered.

We set up appointments and Breed performed the work. He was professional, methodical and personable. It was a great experience working with him and we were delighted with the outcome after reinstallation.

Excellent service from start to finish! Service chap was professional, courteous and respectful. Very reasonably priced. I have used this company's services for over a decade and have always been extremely pleased. Honest and trustworthy as well. A+

Excellent job!

Tracy's appliance came out diagnosed the problem, ordered the part and came back and installed it. They were very professional , timely, and knowledgeable. They explained what the problem was and what the cost would be. Would recommend and use again .

Breed was extremely friendly, knowledgeable and professional. He even took extra time to level my fridge as the doors at the top did not align. I am 100% satisfied. They also tracked the parts down for me & delivered them. Very nice company. Breed is a pro!

Great! First time using this company. Called and left a msg on sunday got right back to me on monday. Came out same day and ran diagnostic on my washing machine. Unfortunately ive opted for a new machine as the price for it to be fixed would be practically the same...but if ever need be id definitely call them again!

Great. Very professional, showed up early was professionally dressed, used booties because was a wet and rainy day. Had no further issues after the repairs.

Serviceman arrived in the middle of 4-hour window. Troubleshooting was methodical. Serviceman took care while removing and reinstalling components. Serviceman called back with diagnosis 2 days later after necessary consultation with Jacuzzi technical support.

I have a refrigerator that was having problems, so I called them. A technician arrived and spent a couple minutes basically verifying what I thought was wrong with the refrigerator. He charged me $87 for coming to my house, then left saying that someone would contact me in a few days about cost and schedule for the repair (which is typical procedure for this profession). The problem is they never called back. So I called them a week later and left a message on their answering machine. No response. I called again a few days later and had to leave another message since no one seemed to be answering their phone. Again, no response. Highly unprofessional on their part. So I spent $87 on pretty much nothing, as I will now have to repeat this procedure with another repair business.