Spare Hands Cleaning LLC

The Manager and the Owner Deborah, I think was her name, came out to evaluate what has to be done. They found time to do that immediately, even though that was the end of the work day. They both walked thru, made notes and were very symphatetic since I just had the horrible service from another company. The cleaning lady was scheduled on the very next day with a detailed description and a list of jobs have to be done. There were no misunderstandings what exactly I will get. And I got what I needed: THE CLEAN HOUSE! The cleaning lady arrived on time, she was in uniform, well equipped with all the cleaning materials and worked more then 4 hours, making my house shiny and spotless. I was so happy that I hugged her. Absolutely fantastic job she did!

The current girl is wonderful and the owners are extremely pleasant to work with.

The cleaning service started out great! Karen was the first provider we had and she was awesome! We really enjoyed having Karen clean our home. We knew we could rely on her. She ended up leaving the company and that's when the service begin to go down hill. Leanne was constantly juggling providers to clean our home and none of them stuck because they quit the company or for whatever reason were no longer with the company. Needless to say Spare Hands has a lot of turnover and trouble keeping employees. Please note that this is my opinion and from my experience. I asked Leanne on several occasions to get an experienced provider and for someone that has tenure with the company, but she couldn't do that for us. I felt as though we deserved that because of what we went through. The last two providers we had completed just one cleaning each and they both quit the company. Again, for whatever reason they left the company, I don't know. I explained to Leanne that if this last provider didn't work out that this would be the last and we would no longer use Spare Hands. Well, we no longer use Spare Hands. I wouldn't recommend this company solely on the fact of the extremely high turnover rate. With the high turnover rate that we experienced it made it difficult to have continuity and it raised concern to have that many people in our home over a short amount of time. I think we went through five or six providers (including Karen) over the two plus years with Spare Hands. Unfortunately, it just never worked out from the time Karen left. Very disappointed and I cannot honestly recommend this company.

The ladies showed up on time, and wasted no time getting to work! The did a terrific job! I am looking forward to an on going relationship!

I have been using Spare Hands for a few months now. Leanne has been wonderful and accommodating. She has been a thoughtful Manager and very action oriented. She has been proactive to replace the first cleaner that didn't work out and put a more seasoned professional in place. I couldn't be more pleased.

Personnel was nice, friendly and prompt. They did a good job and cleaned exactly as was reviewed with Debra and her team during our initial meeting. They performed the work exactly as expected without any issues.

It didn't go anywhere...that's what the problem was.

It didn't go - I wasn't even able to speak with someone about an estimate.

Deborah Yates was amazing. I would hire her again in a heartbeat. She was very professional, insightful and thorough. She is very personable and trustworthy. She makes a point to maintain client confidentiality. Deborah Yates showed up with her employees to help me sort through miscellaneous belongings, place them in boxes and do a general household cleaning. It had been a while since the lady that used to help me clean found a fulltime cleaning job (and no longer had time for me), so the house had become.. overdue for a good cleaning. Plus I needed to prepare for a move. Deborah Yates took on the challenge, provided the cleaning supplies and did a great job. This was a general cleaning, not a detailed cleaning. I plan to hire her again for a more detailed cleaning, routine cleaning and to perform our move-out cleaning. Spare Hands Cleaning is interested in larger more challenging jobs as well as routine jobs, so don't be shy about giving them a call!

The lady came, she was supposed to be there at 8am- 9am and she got there around 11 or 12pm. She then left around 2pm or 3pm. The cleaning was not done as I expected, when it was done I never got a follow up call. I was not here when it was completed and I had left them a list of things to do.

They've only come once. They'll come next week. The woman that came in, that runs the company said if I put sheets out on top of the bed they would strip them and remake them. They also said if I want the stove or refrigerator cleaned to tell them and they will do that and skip something else that time. They don't really have to do cobwebs on the ceiling or even the baseboards don't have to be done every time they come. I also asked them to do a complete cleaning on a one room assisted living facility unit that I manage. I would use them in the future.