Southern Maryland Kitchen Bath Floors & Design

Never responded.

Everything was great, they took the keys and drove like professionals, no headache ,hassle free This is a great one stop shop , they are a A to Z company, very informative on products they use.you will be treated like family from beginning to end of your project is completed, I also would like to say, the design team is great, but the team of installers they have ( no sub contractors) are amazing, they really care about every little detail. Highly recommend

unknown

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Worst experience that I have ever had! My design gal was excellent, loved the design. The workmanship and operations of this company are the worst that I have ever dealt with. The contractor was frequently late and then complained constantly about the distance that he had to travel to get to my house. I was often told one thing by the office and then it was totally different when the contractors came. I received the incorrect bathtub than the one that I had chosen with the designer. When I called to inquire about it, I was told that the one that I had chosen had been discontinued so the operations manager ordered a different one without my permission. The one that was sent was not anything like the first one and cost much less. I find this very deceitful. According to the design, the light switches were to be moved to another wall as to accommodate the mirror above the sink. When the contractors arrived and I pointed this out to them, they stated that this would be too difficult. The mirror was re cut to accommodate this. We had two leaks in the plumbing causing significant damage to the ceiling in the family room below the bathroom. This resulted in a large hole in my family room ceiling twice. The first time took over two weeks to re-drywall and paint, which they did do at their expense. Then came time for the shower doors to be installed. They ordered the incorrect hardware so I again had to wait another two weeks for that to be re-ordered. The face of one of the cabinets is defective also. I was told June 26th that this was being re-ordered and I would be contacted when it arrives, still waiting. The workmanship of the company was so poor that the handle to turn on the hand held shower head turns on opposite of the rest of the heads. The plumbing in the walls vibrates loudly when the shower is on and can be heard from downstairs. When the contracting manager came to assess the noise in early July, he told me that the noise from downstairs was due to not insulating the pipes when the floor pan was installed. Shouldn't this have been known and besides they had the ceiling opened twice due to the leaks, shouldn't it have been caught then? He stated that they would get back with me about the vibration in the wall behind the shower, still waiting. So, you can imagine my surprise when I opened a letter from a collection agency collecting my last payment of $1318.09. Shouldn't the work be completed before you finish paying for it? And to top it off, the owner told me that according to their records they had contacted me several times before sending me to collections. I have never been contacted by them or I would have told them then what my intentions were. I received an invoice in August for $325.00, which I paid and sent a letter with the payment stating that I was still awaiting the project to finish. Which of course they do not have in my file. This invoice was dated 4/15/2015 and I only received it in August. I seriously thought that they had no intention of completing the work and was calling it a wash so was only asking for the $325.00. Guess the joke was on me! I would never recommend this company to anyone!

They communicated very well, and took our comments on the work to heart. They made adjustments that made the job go more smoothly, and we were pleased with the final results!

see above

I want to say that the countertops are gorgeous, and the workmanship of the contractors was above what I expected- very good job, done expertly.Mark, Willie were really a pleasure to deal with and they did an excellent job. Jessica, salesperson helped me select what would look go cabinets od and match the kitchen color scheme, as I was not changing cabinets. I will clean and polish them myself. One area of concern was the scheduling- we were given dates and times that contractors would arrive, and they arrived at least an hour later for each project,the "office" knew they would be late......antd that is fine, but we were not notified..improvement with scheduling is really needed. One contractor, on a Friday, told us he would return on Monday. Surprise, He came on Saturday. I was still in bed. The "office" did not call us to let me and spouse know he was coming on Saturday. I was happy he came out, but he ran the risk that we would be out since we did not expect him ! I give an "A" to the workmanship overall, but improvement needed with communicating the schedule changes with the customer

Did not win the bid.

Perfect job. Floors look like new and even some stains they thought might not come out did.

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When I went to the show room, they gave me four different proposals. I would have gone with them if it wasn't for the price. The woman was very knowledgeable, she didn't talk me out of using my own product which I liked. I have nothing against their customer service.

Overall, the process went well. The selection of granite could have been better (just in terms of number of choices), but the quality was very good. I'm very happy with how it looks. My main complaint is that the installers had given a window of 10-1 and showed up at 1:15. I'd recommend the company, but don't plan on them being on time.

Not only did they not get back to us but a personal visit to the store did not elicit any response. If he had been contacted with this round through Angie's List, I will never refer to them.

As my son started out-growing his small closet, we decided to tear it down and make the space more usable in his small bedroom. We removed his closet and installed a custom built-in for the space to house his clothes, television, and misc items. It was a challenging design and I was glad that we had great help from the designer at Southern MD Kitchens. He really listened to what we needed and even added extra ideas to make the design really work. He even helped design furniture placement so the room would really work. When they started the work, they ran into a problem when they removed the walls in his closet. There was some electrical wire run in one of the walls and needed to be moved. Because of this, it delayed the project a day as Southern MD Kitchen made arrangements to move the wire. It cost me a little extra but they worked with me so the extra money I had to pay was not overwhelming. After the small delay, the men worked hard to get the work done. The drywall work took a while and made a lot of dust but it was to be expected. After the built-in was completed, the hardwood installers came in and installed all of the hardwood floors in half a day. The final touches were completed on Friday when they installed a left over piece of granite on the dresser cabinet. Good work and great service. It was good to know that I could call Anthony on his cell phone with any questions and if he didn't pick up, I was able to get a call back within a day. I look forward to getting another one of our bathrooms done soon!

The overall experience was poor which was due in part to the company's inability to control its subcontractors. The project took longer than expected, and the quality of work was unsatisfactory.

It turned out very well.

We scheduled a designer to come look at our bathrooms, we had Alison who was great. Alison showed up on time and took measurements. I then scheduled a meeting at the showroom where we went over everything and came up with a design. When the quote came in we were in shock at the price and didn't make any decisions for a few weeks. Alison then called us one day to let us know they were having a 1 day sale if we wanted to come in to the showroom and look at everything again. We did and the sale price was a little better so we signed the contract. Work went well, no major problems, but work did take about 4 months instead of the 4 weeks we were told. I will say that this was over the Thanksgiving and Christmas Holidays so there were delays. The one major negative comment is that on one of the first few days when the workers were in my house when I wasn't present we had some personal property go missing, nothing of major value but still. Of course we have no proof that it was stolen but... Anyway, when we complained to the company we were listed to and felt they took it seriously. The person who was at my home that day never returned. The company did not offer to reimburse us though. Overall, it went semi-smoothly for a home renovation. The bathrooms are absolutely beautiful and we haven't had any problems with anything.

We worked directly with Jessica, a designer. Jessica was punctual to our initial appointment, listened to our wants and needs, and scheduled an in-office follow up visit. Upon our follow up visit, Jessica had prepared a comprehensive plan, gave sound advice and guidance, and assisted us in selecting colors, styles, etc. We returned on another occasion to receive the estimate. The estimate was exactly within the ballpark we'd figured it would be. With absolutely no reflection on Jessica or So. MD Kitchen Bath Floors and Design, we decided to contract with another company. Our decision was made simply because the other company we contracted with sent a contractor who explained all the behind-the-scenes things which impressed us very much. Given a future opportunity to remodel or update fixtures or furnishings in our home, I would definitely return to So. MD KBFD for their assistance.

May 30, 2011-proposal submitted after meeting with Anthony Obedoza. On June 10, 2011-proposal approved. We did the demo to save money. The job was to install new master bathroom flooring, install new corner shower with 2 recessed lights above it and add 1 new electrical outlet. Previous shower had leaked causing damage to shower and floor. Our home is only 7 years old! We thought the total price for thejob was high but went ahead with it since it was work we could not do ourselves. The approval proposal for the job states-Install Date-ASAP. Requested Install Date was June 27. However we were told it would take longer because they had to order the materials. Given that Anthony said it should be done by the end of July. The job was completed the last week of Aug. We called the store and left messages on Aug 30-31, no one returned our call. So on Sept 2 I sent Anthony an email detailing the problem. The shower door did not shut properly. The shower doors are glass and we had to push on one side of the glass to get the door shut. The caulking was cracking and peeling away. The caulking was the worst around the shower seat. This business has a problem with communication! Communication between the store and the customer and communication between the store and the contractors. Now we are up to Oct. 18, 2011. Anthony tells me that they have ordered the door and it SHOULD be in Oct. 26, 2011. One Oct. 24th we recieved an email from Anthony stating that the door did not make the truck, so it won't be here until Friday, Oct. 28, 2011. At this point we have been without a master bathroom for 5 months. On Oct. 27, 2011 Anthony sent us another email stating that Virgil would be arriving tomorrow (Oct. 28) "to wrap everything up hopefully for the last time, we want this job wrapped up as much (if not more) that you do" he said. The door was installed. On New Years Day as I was showering water started to come out from under our siding onto our deck. I mean it was coming out like someone was holding a hose behind the siding! So here we go again! Anthony and his workers came out on Jan. 5, 2012. After some investigating is was discovered that the shower seat was installed incorrectly. Prior to putting the shower seat in caulk was supposed to have been put around the entire shower floor. Then put the seat in and caulk around the seat. The caulking around the floor was not done behind the seat. Caulking failed to work around the bench and water had been running into my walls since Oct. 28! After asking for some financial compensation I was told that we could get 10% of the price back and they just fix the caulking and put in the seat or redo the entire shower. I told them they could not just recaulk! Now they had to look behind my shower and check for water damage. They agreed and said the entire shower was going to have to come out. On Jan. 26, 2012 Chris came to the house to demo the bathroom. He had to use saws to cut the shower out. Dust was all over the 2nd floor of our home. Now we have been without a master bathroom for 8 months! On Jan, 29 we meet with Anthony and Shannon Obedoza. They said they are doing everything they can to fix the problem. We picked out new materials and they told us that it would be another 2 weeks until the materials arrived in their store. Jan. 31st we were told that Chris would stop by to pick up the shower head and he never showed up. I will admit that this is the day I lost It! I called the store and was very angry. I was told that we were supposed to put the shower head on the front porch and Chris was going to drive by and pick it up. They said she drove by and it was not on the porch so he did not stop. We never said it would be put on the porch. On Feb.4th I fell stepping into the only shower we had to use. At this point we decised to contact a laywer and were advised to send a letter to Anthony and Shannon stating the work must be completed by Feb 24th or we would find someone else to do the work and give them the bill. This did get things moving a bit. On Feb. 8, 2012 the tile was installed. The men were nice but fail to ask if they could use our hose (I would of said yes), dragged it through our bushes and used it to mix the grout. They also left chucks of grout all over our sidewalk and grass, a lot of it. Anthony sent a "helper" to the house to do some clean up work. He was to remove excess grout in the shower. He used a sander where the shower bench had sat because caulk would not come off leaving a triangle shape in the corner of our shower that is a completely different color than the rest of the floor. The bathroom had not been cleaned yet also. It has now been 9 months without a bathroom, a job that was supposed to take aprox. 6 weeks. I called Anthony and said that I wanted the bathroom professional cleaned. The cleaners were supposed to be at our house on Feb. 20th and they did not show. No one called us, we had to call them. We were told they would be here on the 21st and again they did not show. They finally came to the house on the 24th. Even though the bathroom had been cleaned there were still small details to take care of with caulking and such. It took entirely too long for this job. They did not pay attention to the little things that would make a customer happy. They made us feel as if our job was small and they had bigger jobs to handle the entire 9 months. It was extremely frustrating dealing with Southern Md. Kitchen Bath and Floors. Anthony had told me that he and Shannon were co-owners in the business. During a phone conversation with Shannon Obedoza she stated that she was not the owner and not responsible for anything that had happen. I told her that on every website I could find it list Shannon and Anothy Obedoza as owners, to that she said call the state and you will find out. So I did! On Feb. 28, 2012 I spoke with Sheldon at the Department of Labor, Lisensing and Regulation. He stated that she owns the license, she is listed as the sole propritor and is responsible. I would not recomend this business to anyone. There is absolutly nothing that they can do now to make things right besides return all of our money.

Southern MD Kitchen and Bath remodeled both our master suite and kitchen. With such a large project, it was a bit overwhelming in the planning, design, and coordination of the project. The design team helped with all of the selections from the kitchen, bath, and closet cabinets; the hardwood floors in the kitchen, tile backsplash, bathroom tile, and bedroom carpet. They helped design our master bedroom and kitchen to become a lot more functional than the small 1970's style kitchen, bathroom, and closets. Their installation teams were professional and very respectful. They cleaned up well daily (as well as you can when you do such major renovations). They were efficient and, in my mind, did beautiful work. We love what they did and would recommend them to anyone.

We had an excellent designer help us with our bath, it was the construction that was the problem. They underestimated the effort that the plumbing would cost and ended up costing us double because they didn't scope the initial work correctly. The gentlemen who came was very experienced but the rest of his workers were not. They showed up in the afternoon, worked 3 hours and left and, in some cases, didn't show up at all. Forgot to install the water line for the toilet; Paid them to paint and they did a terrible job so we had to repaint. Overall they clearly failed to grasp the concept that people skills are important. We ended up having a faulty valve in our shower causing water to leak through the ceiling. Admittedly, they responded quickly but failed to finish the job. They were suppose to return our house to the way it was before the leak. The left the drywall patched and unpainted, didn't follow up on how the shower was doing after the fix nor did they fix the crown molding they broke off to see where the leak was coming from. Disappointing.we

Were flexible in negotiating price, did the work on schedule, good quality job and responsive in coming back to do minor touch up. Would use them again for similar work.

I got several estimates to do this work from companies found on Angie's List and in the phone book; some estimated in-person and some were over the phone. Anthony (owner) came out to do the estimate in person and made a good impression; he was very knowledgeable and low pressure. His estimate was also the lowest in spite of using better quality latex grout. He was also the closest company which made scheduling easier. His two tile guys arrived promptly when they were scheduled and spent about four hours to do both tubs. They were polite and professional, the only negative was they did not try to contain the dust and it went in the adjoining bedrooms. Anthony came by personally during the job to check on their progress and performance. They did an excellent job overall but there were a couple of very small discolored spots left after the grout dried fully. I called Anthony and he offered to have them return the next day with no questions asked, but it was more convenient for my wife to have them come a few days later. Anthony arranged the return to meet her schedule. They completed the touch up work in about ten minutes without a complaint. Overall it was a very positive experience and I would definitely use this company again or recommend them to anyone.