Robert Pence Remodeling LLC

The contractor showed up on time and after they were through they had cleaned up the whole yard.

This company did a great job on our roof. From start to finish, we had a good experience with this company. We actually had requested and received a good and detailed estimate last year, summer 2018, from the company founder. I appreciated the fact that they specified quality materials. (We also received estimates from other companies, but these were not as detailed and/or the quality of materials was not as good. Prices were generally in the same ballpark for most of the estimates.) We did not follow through with any of the roofing work last year. This year, we looked into roofing again, and requested an updated estimate from Pence. We found that the company is under new management (but still in the same family as the founder) and their construction crews, who have been with them for a long time, have not changed. Our interaction with the new management, specifically Rob, was very positive. Communication was good, they reviewed last year's estimate and ultimately did not change anything in it. We discussed shingle color options, as there were several options we were considering. Rob brought different full-size shingle samples out to our house a few times (not all the colors were immediately available as samples). We had already had our gutters replaced several years ago, so we kept our reasonably new "old" gutters and downspouts. They did not install new ones, but they did remove and replace ours carefully, and when reinstalling the "old" gutters, they did fix one that was improperly angled by the first gutter installer (not Pence). Ultimately, they completed our roof in about half a day - faster than I anticipated. Rain was forecast for the afternoon, but they must have had all their crew members working on our roof that day. They ended up getting it done that day just in time before the rain came. The new roof held up nicely under the immediate rain test, and it looks just as lovely as it performs. Since the crew left quickly that day due to the rain, Rob came by later to run the magnet over the yard to pickup any nails left on the ground. (We also had siding work done later by this same company, but I have that as a separate review.) All around, I highly recommend this company for roofing. They are honest, responsive, and do quality work. I also appreciate that there was no sales pressure. Rob is a decent, honest, and apparently easy-going person who is very nice to work with.

After having our roof done by the Robert Pence company, we had the siding done as well. They replaced all the old aluminum siding with vinyl siding, including insulation board, house wrap, shutters, and fixture components. Again, the quote was from summer 2018 under the original owner. It was a very detailed quote with quality materials. The updated estimate this year was almost the same as last year's. There was a different construction crew for siding than for roofing, but still they are long-term crew members of Pence. It took them a few days to do the job, as they would do one portion of the house completely, and then do the next area. The final result looks very nice (neighbors have commented positively). There were a few minor issues with the siding and trim insulation, and dealing with Rob to fix these issues was again pleasant. He arranged to have these issues taken care of within a reasonable time. All work was performed to our satisfaction. It is obvious that customer satisfaction is high on their list. Again, this is an honest company that has reasonable prices and does good work. I recommend this company for siding work as well as roofing.

Pence did a great job. When we noticed a spot where water was still coming down along the roof line. Pence came out quickly and addressed the issue.

On the day that he came out to gave me an estimate, he repaired the leaking roof. It was good, it did not leak again, I don't want it to happen again so I called him to replace my roof. He was very good and reasonably priced. I highly recommend Robert Pence Remodeling Inc.

Robert was thorough in his quote and explanation of services. Gave us excellent suggestions and advise. His team was efficient and did an Excellent job! We highly recommend!

After a HUGE wind storm eight years later, we had an issue. It was repaired immediately. Very responsive and professional.

Thank you, Mr. Pence, for your advice. The gutters look great. Also, I want to pass along my appreciation of the professional and thorough work performed by your crew. I arrived home to find only the excellent product and no cleanup.

Mr Pence did respond promptly to my email request for an estimate. He did give me a reasonable estimate for the roof replacement. I have not yet contracted for the roof replacement with him or anyone else.

As noted above: The process went very well.

Very well. Robert was always on top of things and gave good advice.

Mr. Pence roofing crew did a very nice job replacing my roof the new one looks great! The crew worked very hard to get the new roof done. If you need any roofing ,siding ,windows ,gutters give Mr. Pence a call and he will take care of you and do a good job!!

Mr. Pence himself came to make the estimate the day after I called. He was right on time, and professional. After spending a good amount of time talking with me and examining our needs, he came to the conclusion that our roof was actually in very good shape, and that we just needed maintenance (sealing around chimneys and vents, checking all ridge vents, and rehanging gutters). He estimated that we had another 5 or so years of life on the roof, at which point he would be happy to come back and bid on the job. Mr. Pence also advised that the cost of roofing materials was about to go up significantly on the short term due to all of the hurricane damage. I greatly appreciated his honesty and advice and foregoing a lucrative job. I am looking for someone to do the work he recommended, and I will definitely be calling him back when I do need to replace the roof.

Excellent. Mr. Pence is very punctual and follows up on phone calls. He checks up on his work crew and came by more than once to check on the job. He even came by after the job was done with his own nail magnet. He also has a gutter crew that does an excellent job. I could not be more pleased with the product and the way the job was performed.

We were very happy with the work that was done. The crew came on time and the roof looks great. Mr. Pence even tightened up our gutters in several spots.

Mr. Pence was on vacation and arranged for a surrogate to come for the estimate. The surrogate eyeballed the roof from the front yard for two minutes and that was the entire basis for the estimate. He never went up on the roof; never looked into the attic; never even noticed that we have some solar panels mounted on the roof! He was singularly uncommunicative and unprofessional.

Mr. Pence was very responsive in providing an estimate, answering our questions and beginning work on the project. The crew arrived on time and completed the work on schedule. It was a 3 day job and Mr. Pence stopped by each day to check progress and give us an update. The crew did a great job of cleaning up and Mr. Pence followed behind to collect any stray nails that were missed!

Mr. Pence was thorough, showed us work he performed in the community, and was honest in his assessment of the roof. We signed the contract and under one week, we had a new roof. His team was efficient, taking the work seriously, and occasionally asking how well they were doing. After the work was completed, Mr. Pence and I walked the perimeter to discuss other projects and things I can do to improve my home. Never once did he upsell, and I really appreciate that.

I called and left a message requesting an estimate. Mr. Pence returned my call and left me a message saying that they did not do any roof repairs.

Thumbs up! I have no complaints, everything was done professionally, within the right timeline, and I would highly recommend them.

GREAT experience from initial estimate to completion of the roof! Mr. Pence was one of several companies who gave us estimates. We chose our shingle (Certainteed architechural) and then sought quotes from certified roofing companies. I love that Mr. Pence was able to do a very quick estimate, offer good information and did not waste our time with a big sales pitch. He is very professional and a straight shooter. We chose Pence remodeling based on their great reviews and competitive estimate. Our estimate included all labor for removing old shingles, installation of new Certainteed architechural shingles and the cost for decking replacement per board if necessary. We were out of town the day work started, but I received first call at around 7:30am letting me know that work had begun. Another call mid day to say that no decking boards needed replacement and the job was expected to be completed later that day. Indeed it was! When we returned home, the new roof looks fantastic and there was absolutely no debris in or damage to the flowerbeds and yard surrounding the house. They also replaced the old siding wrap where the siding meets the roof and it looks great. In addition, I hired them to replace the ceiling and soffits siding on the extended front porch (see separate review). Beautiful job. One year later: had a small leak over master bath area corner - I called Mr. Pence to see what problem was. He didn't question anything, but said "I'll be right out". He came out that day and climbed onto roof as well as inside inspection. Repaired a nail hole and other small issue. Said to call him if any issues come up. WOW! Could not ask for better responsiveness and professionalism. So glad we went with them. I'll be calling them again soon to replace our siding.

Perfect! Mr. Pence was able assess the porch issues and give a complete written estimate on the spot. So appreciated being spared the long "sales pitch" that seems the norm now days and it was refreshing to speak to someone who is truly knowledgeable about roofing and siding vs. a trained salesperson. They replaced the ceiling during same time frame that they installed our new roof. I very much appreciated his honesty during the job- thought we might have issues with the plywood under the roof, but he confirmed during the job that all was good- no upsell, no changes in price. The ceiling and soffits were certainteed siding products-he color matched with my existing siding. THE JOB IS BEAUTIFULLY DONE! I could not be more pleased with the work. Work including finishing pieces and details like wrapping on ends of porch, around each(6) porch columns and finish caulking. Looks great. He even put the plant hanger screws back in and rehung the plants so it was complete when I arrived home. No sign (debris or flowerbed damage) that they were even there. I can't say enough good things about our experience with Pence Remodeling. Will be calling them soon to install siding on our home.

Mr. Pence came by on a Monday to examine our roof and by Friday, we had a new roof on our house. He offered two levels of materials, took note of our problem areas and was very knowledgeable about how to fix it. There was no heavy salesmanship or pressure, just straightforward information on what we needed. He was punctual and easy to work with. The price was what was expected. I was very satisfied with the process and results. I will have to give it several months to verify the quality of the work, but he seems very trustworthy.

Robert Pence Remodeling did an excellent job in installing a new roof on my house in November 2015. Mr. Pence initially came and inspected my 20 year old roof, which was leaking. He later assisted me in selecting a new roof, to include Landmark shingles. ventilation system?etc. We also received a 10 year warranty on workmanship. He seemed very knowledgeable. His staff/team arrived on schedule and installed the roof in two days. Approximately 30 pieces of rotten wood were replaced also at a reasonable price, as quoted in the original contract. The staff was very skillful and courteous. After his team installed the roof, Mr. Pence came back out to inspect their work and checked the area for any nails. We have received many compliments from my neighbors on the workmanship and appearance of the roof. Using Checkbook?s roof guide, we interviewed approximately 10 other highly rated companies from Washington Checkbook and Angies List over five months. As far as price, workmanship, and customer service, this company offered me the best option. We would definitely recommend this company to others in need of a new roof.

Very honest people. He said the roof would last for a few years. Polite and kind. Came punctually.