Chase Remodeling

I cannot say enough good things about Chase remodeling. My parents have been in their home for 33 years. (It is the house I grew up in - my siblings and I cherish it.) They decided it was time for some much needed updates - beginning with the upstairs, main bathroom. Together we vetted remodeling companies.. The entire experience from beginning to end was top notch - from the initial visit by Derek Chase and in person check-ins from project manager Dave Kugler - - to the actual remodel - - my parents could not be more pleased with the results. Our new bathroom is absolutely stunning! The team was professional, punctual, skilled, friendly and mindful of our needs. The quality of craftsmanship and attention to detail are outstanding. Communication throughout the process was excellent, ensuring everything was completed to the satisfaction of my parents. They are now working with them to begin our kitchen remodel! I highly recommend their services - in addition to bathroom remodels - they have a plethora of expertise.

We had them out for a quote. Waited for several days, then inquired since we were waiting for important details that should have been included. The estimator, Charles, responded with an email saying, "And speaking with the owner of the company, he informed me that we've been not be able to take one of your job at this time. We have a backlog of work of at least 8 to 10 months. At this time I will have to withdraw the offer to do your work and possibly reserved for later time." We are not sure why they would come out and do an estimate in the first place if they were backlogged so long? We suspect that the project wasn't big enough or worth their time during this booming contractor era. It would have been nice to have that information upfront before rearranging our schedule to meet and explain our project.

I had chase replace my roof and put in some shingle vents in July 2019. Just over $11,000.00. During the roof install they damaged the gutter in the rear of my house. This gutter is now bent and a low spot so it does not drain properly. Also the Screen over this section does not fit (due to gutter damage). I e-mailed Dave Friesorger The Production Manager. He said he would submit a work order and they would come and take a look. Dave stopped responding to my e-mails and phone messages. I do not recommend chase - my experience says they will not stand behind their work.

Mike was professional, he gave a no-nonsense pitch and quote. There was no heat lamp demo or high pressure sales tactics. They replaced all my windows with Oknas and added a storm door. All work was done well and we are very satisfied. I have already contacted them for another job.

Very good. Very professional, quite expensive but I think it was a fair price for the scope and quality of work proposed.

The company did an excellent job. The painters cleaned up each day when they finished working and left the house very neat. I was very pleased with the the work and the final product. There was a mix up with the paint colors but the problem was immediately resolved once it was pointed out. One bit of advice..., When getting an estimate be sure to clarify what work is included in the estimate . I was not aware that painting the doors was not included in the estimate, The cost for painting the doors was an additional $50 per door.

This was our fourth time using IHE, and the work was well done, as we had expected it would be. The first guy they sent to give a roof estimate seemed inexperienced and unprepared to evaluate our roof, and we were ready to go with a different company. But then IHE sent someone else who gave us a professional--though overpriced--assessment of our roof. The work is complete and the roof looks great. The other jobs we had with IHE gave us good quality for a good price. We definitely think this job gave us good quality workmanship, even if they overcharged a bit.

Michelle did a great job a designing the kitchen to allow for more storage space. She was very helpful with the cabinet selection. When it was time to select the bathroom vanity and kitchen counter top, I came back to Insulators Home Exteriors after visiting several other places. Once again Michelle was a great help. Because the kitchen was so small, she was able to find a remnant stone that could be used for the counter top. Communication was excellent. She kept me informed via email and text about the status of my order. She also did an excellent job of answering my questions and making helpful suggestions. I will definitely considered Insulators Home Exteriors the next time I have a home improvement project.

Bob Chase came out for information and estimates, and was very careful and precise with what he then shared with us. Planning and organizing and showing up when scheduled went smoothly -- we were very pleased.

They did a great job. They made sure that water would drain away from the house and off the patio from all angles. John was the project manager and was extremely professional. He help with the design of the seat wall and it came out beautiful. I could be happier with end results. There wasn't one thing that I had to correct. The cleaned up everything. It did take over a month to complete due to weather. During hurricane Sandy they made sure that everything was covered with plastic and then promptly came out and drained all the water off. I highly recommend the company and John for installation of a patio. A friend of mine also used the company for a patio and was extremely pleased.

Insulators replaced my front steps in the summer of 2010. It's 2 sets of steps, at a right angle, and a landing at the top and in the middle. Over the first winter, the bottom steps had begun to deteriorate. After many, many calls, someone finally came out and agreed that the bottom steps, below the landing, were crumbling and needed to be replaced. That was done in the summer of 2013. During this past winter, the top steps started to crumble, too. I called starting in February and at least once a month since then. Each time I was told they would and quot;put in a ticket,and quot; but I have heard nothing back. Now it's getting late in the year and i don't think the steps will make it through another winter. Concrete steps should last more than 3 years! I have been very careful about maintenance, particularly not using ice-melt that can eat concrete. They simply didn't last.

Everything was very professional, from the first guy to come give us an estimate, to the fact that the workmen turned up when scheduled (even though it was lightly snowing!), and did the work in an efficient and timely manner.

The patio turned out beautiful...better than I envisioned. I enlarged the patio and added a curved seat wall. The staff was great and the work was exceptional. They kept me informed with each step of the process and made suggestions that really were great. Most important, they designed the patio so it would drain properly away from the house. I have absolutely no puddling after it rains. The work started a week before hurricane Sandy and the old concrete patio had just been remove. The staff protected the area with plastic tarps and secured everything so it wouldn't blow away or be damaged during the storm. After the storm was over John came out and pumped the water out of the construction area and the staff got back to work. Everything was done well and I never had to have them fix or correct anything. I was totally satisfied with the work.

Things went well. It took the windows one week longer to arrive than anticipated (four weeks in lieu of three).

Jeremy Brown came out and looked over the scope the work to be done, gave me as estimate, he was very professional and helpful. I got three bids and picked them for cost and professionalism, then asked about a start date. John, their project manager came out to look over the job and give me a date for the work to start. After his visit I received an e-mail from Jeremy the he had underbid the job and was very sorry but the owner Bob would not honor the contract. After several e-mails I received a call from Bob telling me he could not do the job even though they cashed the check. He indicated he would do the job for an added $2,500 which I negotiated down to $1,500. I then decided that if this was the way they do business then what type of a job would I have done and cancelled the contract. They did send me a refund check within a few days.

Insulators installed a new roof in march 2012 because of a leak. They were very professional and the work was done in a day. The leak persisted and they came out again very quickly to address the problem. The roof has been leak free after several heavy rains and hurricane sandy. They also installed 6 windows in October. I had to be home when they installed which took about 6 hours. The crew was very nice and extremely professional. When they left it was like they were never here...cleaned up all the mess. I will definitely use them again.

Call them when I found the dicoloration in a window I had installed in 2003. they gave me an estimated date of replacement and cost. they sent out a crew to replace the window in the frame. It took minutes and the crew were quite professional. job done.

The project manager listened carefully to our wishes and planned the project well. The project started and ended in about the amount of time originally stated in our contract. There were some communication issues during the project and we felt that someone had to be at the house to make sure things were being done properly. We had to notify the company of issues that concerned us, such as a rotten board they uncovered as they were demolishing the old concrete. They set up the framing for the concrete pour and it had to be taken down to repair the rotten board, after we called. We hoped they would have made the effort to repair the rotten board before framing over it. Also, an interior wall was damaged as they were pulling out the rotten exterior board, but they repaired that to our satisfaction. The pavers the salesman selected matched our house's brick beautifully and the design of the exterior of the front door stoop is wonderful.

I should have walked away when signing the contract, the price had gone up $1000. He talked it away, but his explanation didn't make sense. Then they placed stones that did not match the existing stones at all. I did a little research online, and found the correct matching stones. Why they could not do that in the first place, I do not know. After 2 months and asking me to replace my back patio with the incorrect stone, so that they would not have to buy new stones, they finally replaced the wrong stones with matching stones. The existing driveway and patio have a boarder of dark stones, but they failed to place dark stones along the edges. I had pointed that out and asked them to fix it when they redid the driveway, but they made no effort to do so. I was told it was not possible to order just darker stones. Seriously? All they needed to do was set aside the existing boarder and then use those stones when they widened it and/or set aside some of the darker stones to use for the boarder. I would not recommend using this company. I am going to need to pay someone to come and move the stones around to create an edge in the spring. Very upsetting and disappointing. And they were not the cheapest bid either.

They were very good. We were really very pleased. The work they did was very smooth. They had somebody come and gave us the amount and what they had to offer. They told me that they would finish the work in two weeks and did as they said. The work was very smooth and the cost was appropriate. We were very happy with the whole project. They were superb. Everybody that worked was very nice and the quality of their work was very nice as well. We are thinking about using them again.

They were the only one's who proposed a solution. I would use them in the future.

I used them about fifteen years ago and I was happy with them. They did a good job. What was good about them was that they responded to me quickly and gave me detailed estimates. Their presentations were professional but I don't feel I could even give them a passing grade for this job. I don't think it was purposefully overestimated because for siding, we go by square feet or amount of material. The people that they sent started using pieces of siding when they got around to the fourth side of my house. Now there is one side of my house that looks more pieced than the other side. In addition to that, the person in charge who gave me the estimate or the foreman or whoever, did not come at the end of the job to inspect it and I didn't know either. They went ahead and took all the extra material that was quite a lot. I think there were two full boxes plus some more and I think the people on the job just deliberately did that and took it home. The foreman did not come. They sent someone else to come asking me for payment and they asked me for payment the day before the job was done. They called and said that they would be finished the next day. Also, I have two spaces where it started leaking from my upgraded gutters last year. They were either not long enough or not installed correctly so I called the estimator back and he was very nice. He was the same estimator we used the first time. I don't think it was the same crew. He said he would see if he could find a piece of guttering; there was no indication on his part that he was going to take care of it and it was upgraded guttering. I live in a community where houses are fifty-five years old. I am not saying that my previous gutters looked better but they were sturdier than the ones I paid for. I would not use them again in the future.

They've been around for a while. The work turned out well, they were professional, they came on time and I thought the prices were reasonable. They were responsive if I had a question or things needed to be changed. He was easy to work with. It's kind of a stressful situation and there wasn't any additional stress when it came to dealing with them. I intend to use them again in the future.

They did a great job. The only small drawback was things like the grout being a little sloppy for the bathroom tile work and also miscommunication with ceiling fans. He did a wonderful job on figuring out the physics of the addition to work with the roof on the existing house. We had a problem with plumbing a year later and they were always available and responsive. They came over at 7:30 on a Friday night to fix everything so it would work for the weekend. They were very flexible with financing for the job. He's was very contentious with staying within our budget.

Over the 28 years we have lived in our house we have used Insulators for a variety of projects. Each time we have had estimates for work, they have always proven to be competitive. All the work we have had performed has been completed to our satisfaction. Any problems or questions have always been addressed. We do like dealing with a small, family business. Three years ago when we had work done, we mentioned that one of our windows (that they had installed at least 10 years before) needed repair; they fixed it at no cost to us. They clearly stand behind what they sell. That's why we just had them give us an estimate for patio and brick work. We expect that this new work will be the same quality they have always delivered.