Big T Lawn & Landscaping LLC

I was so happy when they came out and clean up my front yard. They did good at everything, I have never had them doing any actual landscaping like planting trees or anything but I haven't gotten anybody else to do that either, so for the work that they do they do a really good job and I am sure they do more for me if I asked them.

I've been happy with them ever since they came I made the agreement to have them come and I didn't care what day of the week they came because what they do is they service certain areas so when they came to my house they probably had a lot of other jobs in the area and the another day they'll go to say Coldsville they'll go to silver spring or whatever and and from day one I have been delighted with them.

Jon was quick to respond, visit the house, and provide a contract. His crew was punctual. The work was good. We thought he wasn't the most personable, but decided that his work was separate and to give him a chance. We love small businesses. Small Issues: 1 bush wasn't trimmed, one of the edges was not straight, small areas of grass/weeds were still hiding under the mulch (some of these issues we didn't even tell him as they were a non-issue by the time we discovered it). Large Issues: Customer Service/RESPECT. My husband had asked for our lilies to be removed, but it must've been a misunderstanding because Jon did not remember. Jon was quick to call us liars. It's frustrating that we are good people who love to support small businesses as much as we can. I believe we were nice in our emails and he was very disrespectful and did not provide the level of quality assurance that he guarantees in his website. I guess he didn't need our business and of course he didn't take the time to come back to correct the issue, but instead gave us a $50 refund. I cannot recommend this guy. He even was a 2nd time reference for us and now our friend won't use him again either. I've included our email string below: On Fri, Sep 2, 2016 at 8:27 AM, Kim L. wrote: Hi Jon, Thank you so much to you and the crew for a beautiful job on the yard! We truly appreciate all the hard work, especially on the side of the house!! Our only concern is that my husband remembers you and he discussing removal of all lilies in the front beds, however they were left as is (see images below). We had assumed these were included in the scope of work. Could this be something that the crew might’ve missed, and if so, can they come back out at some point when they’re near the neighborhood? Thank you, Kim ____________________________________________ From: Jon Titherington [mailto:jon@bigtlandscape.com] Sent: Friday, September 02, 2016 8:59 AM To: Kim L. Subject: Re: XX Hi Kim, I don't remember any discussion about the lilies. Thanks, Jon ____________________________________________ On Fri, Sep 2, 2016 at 4:42 PM, Kim L. wrote: Jon, I talked to Jason and he said that when he asked you to clear the beds, you asked if you should remove the daylilies too and he said yes. I’m assuming that from your message below that you are not intending to come back. As I’m pretty sure your business is built on references (as I got your name from a friend), I am very disappointed about the level of customer service. One last note, it appears that this last bush on the far right corner was not trimmed. You can see in the before and after images below. Please let us know if there is any resolution. Thank you, Kim ____________________________________________ On Sep 2, 2016, at 5:20 PM, Jon Titherington wrote: Hi Kim, I assure you I would never voluntarily ask someone if they want us to remove their Lily of the Valley while we are mulching??? I have never done so in my 21 years in business!! Your insinuation that I said that is proof enough to me that you are fabricating the truth. Also if the Lily of the Valley was to be removed it would be listed as a line item on your contract as the azalea and the dwarf Alberta spruce were. From the looks of your pictures all the shrubs were trimmed to industry standards. And I would like to add you had no problem with the shrub this morning when you said we did a beautiful job. I'm sorry you're disappointed. Feel free to take $50 off of your invoice. -- Thank You! Jon Titherington Managing Member Big T Lawn & Landscaping, LLC www.bigtlandscape.com Office: 301-476-7574 Fax: 240-644-6207 ____________________________________________ On Fri, Sep 2, 2016 at 7:56 PM, Kim L. wrote: Jon, I can assure you that the circle of people around us would say that we are honest, hardworking, genuinely nice people. We don't lie. We do our best to support small and local businesses and understand how hard it is to make a living owning your own business. I would think that as an owner, you would call this a misunderstanding before you call out your clients as liars. You were curt in your first response and completely unprofessional in your last. This job was little for you, but $600 is a huge amount of money for us and our family. Never did we ask you for a discount or try to cheat you. Instead we asked you to reduce the scope We understand that you and your crew have mouths to feed too. I don't think you can argue that I wasn't being nice in my original email, which is why I thought that maybe you'd cover the lilies and I would let the bush issue slide. You say it was cut to industry standard, but clearly from the photos it was barely touched if at all and we have not cut it in the last year. I truly hope the best for your business, but I guarantee that we will not be able to recommend you to anyone. I'm sure that it is no sweat off your back. I don't understand why you wouldn't easily change your service model to attract more repeat and new clients. Best of luck, Kim ____________________________________________ From: Jon Titherington [mailto:jon@bigtlandscape.com] Sent: Friday, September 02, 2016 8:18 PM To: Kim L. Subject: Re: XX Okay, thanks!

I called Big T Lawn & Landscaping Service based on proximity to my house, Angie's List reviews, and services he provides. I caught Jon T (owner) at just the right time when I called b/c he came out to my house within a couple of hours and e-mailed me a written estimate that evening. I was very happy with his responsiveness b/c I had been procrastinating and my yard really needed attention. I thought his price was reasonable and I asked him to do the work, which was scheduled and completed about a week later. His crew cleaned out all my garden beds, which included lots of weeding, removing old excess mulch as needed, cutting back, trimming and shaping all my bushes, shrubs, and perennials, edging all the beds and putting down new mulch, and hauling away all the debris. I wanted some color in the front garden along the driveway, and he said he would plant up to 4 flats of annuals at no additional cost, which I chose and purchased myself at a local nursery. I also asked him to bury a gutter extension that was forever coming lose and traveling about the yard. His crew arrived early, worked all day, really almost non-stop (though I think they must have had lunch), and left at end of day with my place looking like new. All cleaned up, neat and tidy, really great. 100% improvement. I was thrilled. And I've had a couple of neighbors comment on how nice our place looks. I intend to keep it this way. I've contracted with Big T to do regularly scheduled weeding and maintenance, a service I need and one a lot of companies do not provide, at least not at a reasonable cost. I'm a happy camper and would recommend Big T without reservation.

The owner came out and measured each area that needed mulching and edging. I received three quotes for the work. Jon charged a fair rate. I choose his company because of his professionalism and promptness in setting up an appointment with me. His men did excellent work. I am very pleased with the results. I will chose Big T Lawn and Landscaping again.

The price quoted for the work was reasonable and honest, and the two-man crew who came over worked very hard. In addition, they were very courteous and thorough and completed their tasks in a professional manner to our satisfaction, including the clean-up

I have been a customer for about 15 years. The work staff is able, efficient, mannerly and they always remember my personal wishes. As well as taking care of my lawn, they have installed a new patio around my swimming pool with pavers, etc. It is beautiful and I receive many compliments from neighbors and friends about my beautiful land. I highly recommend Big T's work.

designed and installed 3 paver patios with walls along with landscape design and instillation. Installation went seamless from start to finish. I have been using Big T for over 10 years and plan on using in the future for all my la Netscape needs.

I contacted the company for an estimate. I talked to Jon and he came out later that day and met me for an estimate. He was very helpful, he explained all my options of different styles and colors of pavers and the cost differences. The next day he emailed me a sketch and webpage links for three different types of pavers. I was able to choose my pavers at home looking at the computer. I informed him of my preference and received a contract later that day. They started the following week as promised and the workers worked very hard and were very courteous. I now have the patio I always wanted thanks to Big T Landscaping.

Big T Lawn and Landscaping works with me professionally. Big T explains many options with details and follows through quickly. He is dependable and prompt. The employees are extremely polite and go over and beyond simple mowing or mulching. My neighbors compliment me on his work and consequently hire him. He is easy to contact but most important is his quality work for the price! It is such a great pleasure to come home to our manicured and mowed lawn each week. This review was written by his happy customer for 10 yrs!! Ann Nicodemus

Contacted the company on a Monday for an estimate. The came to the house a few days later and emailed me an estimate on Thursday. I emailed the signed contract and paid deposit online on Thursday night. Came home from work on Friday and my yard work was done. They did a great job. I appreciate their responsiveness.

The price was comparable. I was fine with the yard work and the lawn. We just realized that in one season we could make up the cost of a lawnmower. For the seeding, it was fine, but I honestly don't know if he just didn't give me enough instruction on how to take care of the lawn while it is being seeded. When it came up there was a lot of weed and it took a very long time to germinate probably because of the weather. I am going to have to redo it. From a distance it looks fine, but when you are walking to it, it is just not very nice grass. I asked him if we should put down some topsoil and he said it won't really help the grass becoming better. My neighbors, they had an addition done and their yard got totally messed up and they people they got to do redo the lawn, they put down topsoil and their grass came out much better. I would have paid for the topsoil instead of paying to redo my lawn. Then he said he would put down straw for the erosion and it was really windy at the time. It blew all over the place. I was out there watering it down, trying to make sure it didn't fly away too much and eventually I just went out and bought different erosion material, like the netting. Maybe he was trying to give me the most economical option, I'm not sure. I did not get competing quotes for the lawn. It just seemed like a fair price at the time. I don't know that I would use him for landscaping. He was responsive. That was fine. He had e-mail and called back. That was not a problem. When he did the work himself it was fine. There were just a few incidents where one of his crew came over and it just kind of seemed like they are a little unprofessional when we were around.