John C. Flood - DC & Maryland

After wasting a half day waiting for them I called and they were obviously running late and didn’t notify me. I am a preferred customer who was supposed to get priority. Last time they broke a faucet and dc is owned doing it until I pointed out it was working fine when they came in. This is when they were installing furnace and hot water heater. Save yourself aggravation and go elsewhere for honest service They don’t know how to schedule jobs

They came and replaced my submersible pump and did it in one hour. But the price was 750.00 for the pump and labor pump retails for 79.00 and it was raining that is why i payed such an outrageously overpriced job.

I received same day service. 30 minutes before the scheduled arrival of the technician, the company sent me a text saying they were on their way and they texted me a picture of the technician. The technician had over 20 years of experience and he was friendly, knowledgable and professional.

Master Plumber, John Plank is fabulous. He installed my sink and did an emergency repair the next day and it was great. However, I had a leak in my bathroom, the new tech couldn't find the leak, but took a look at our running toilet. He said that the master toilet valve needed to be placed. He turned off the main water main to my condo, repaired the toilet and then proceeded to break my water valve and then needed to turn off water for the building! It took hours for this to be repaired, later went to dinner and got a call from my neighbor that there was a leak in the water heater. I called, no one would assist, claimed they couldn't do anything. I called Mr. Plank and he walked me through how to get the water turned off. They came the next morning, an hour and a half after they said they would, and just said it was a broken valve "no big deal, these things happen" What was supposed to be a couple hundred dollars for a leaky toilet ended up costing me nearly a thousand dollars AFTER the discount they grudgingly gave me. They're very nice people and maybe this could've happened to anybody, but this was all just too much for what should've been a small fix. While I am grading the company in this review, I will say Mr. Plank's work and response is an A.

I called John C. Flood late yesterday, and they were able to schedule a service call early today. Dale arrived promptly this morning and quickly identified the problem, even though we have a complex network of unmarked pipes leading to two different systems. As a bonus, he taught me how the whole network works, how part of it was built incorrectly, and how it could be improved to perform better over time. The price was reasonable, and Dale was knowledgeable and helpful. When we need future heating or A/C work (possibly to make those longer-term improvements), I'd use John C. Flood again and request Dale by name.

Plumber arrived in the early portion of the four hour window we were given. Everything went down hill from there. We have a 10+ year old American Standard, standard height, round front, two piece toilet (your basic toilet with a tank bolted onto the bowl). The plumber replaced the wax ring but in the process broke the flush handle and loosened the tank. He called the scheduler who informed me that "sometimes the tank comes loose" when two-piece toilets get moved and because the toilet was 10+ years old it was likely that when they sawed off the bolts to replace the tank seal and the gaskets around the bolts they would probably crack the tank. His response: Suggest I have an entirely new toilet installed, to the tune of almost $900 which he graciously offered to discount by $100 because they'd also have to provide a new wax ring (the work they just completed.) A round front, standard height toilet costs less than $100 at Home Depot. It took my spouse about 15 minutes to loosen the tank bolts with a screw driver and a wrench. No "cutting" required. The plumber they sent us was either sloppy and lazy and picked my toilet up by the tank to move it, or he broke the handle on the tank on purpose. Either way, with Flood now charging $179 just to ring your doorbell I'll be finding another plumber.

It went very well, explained how everything worked. Was as if they were never there. They showed up when they said they would.

They did a very good job and did it all very quickly. They were very good and very professional.

They were terrible. They came to give me an estimate. They said that I basically needed the replacement. They talked about knocking out walls and doing unnecessary work. When I got the estimate from another company, it was just a matter of small piece that needed to be replaced. I do not trust what they said. Punctuality was fine. They came out when they said they would.

Ms. Evelyn Wilson noticed her toilet water was flushing rather slowly so she decided to have a plumber come out and take a look at it. She called John C. Flood to have them come out to look at the problem. She decided on calling due to them being well known in the Metropolitan area and they also completed a job before for Ms. Wilson. After they inspected everything they determined that the pipes were old and needed to be replaced. It was stated that they were going to replace all the pipes with PVC pipes and clean out the main sewer, dry wall, paint, and replace the floor. As stated in the contract, the job would cost approximately $15,000. It was required that she was put down a deposit of $7,500 and the remainder of $7,500 would be paid upon completion of the job. Ms. Wilson had paid for her deposit of $7,500 with a personal check. After the deposit was made they would then come the following day to start the job which Ms. Wilson paid for. The next day, the contractors came out with maybe about 6 to 7 men to start the job. When they left we went to see what progress was being made and what we saw was complete disarray. There was hole in the floor where the toilet use to sit that gave a clear visual of the kitchen. From the kitchen there is a clear visual of the bathroom which caused plaster to fall everywhere in kitchen. The plaster from the wall is contaminated with led which they were informed about prior to the start date. There is absolutely no way to enter the bathroom and if it were possible there is no floor in the bathroom. The radiator has been pulled from the floor and there is damage to the tiling on the wall which was completely unnecessary. The tub has been pulled and flipped over onto the floor. The bathroom is just a complete mess. We were told the completion date was set for October 26, 2015 because the DC Lead Safe Program was to start working on the house to remove the led. It was deemed to be unsafe for anyone to be in the house during the time that the led was being removed. The plumbing company was informed about the start date for the removal of the led and informed me they would be finish in 3-5 days. They came back another day that was not consecutive with their initial start date and created another leak in the kitchen trying to put the radiator back in place. For some reason they needed to enter the basement to fix a problem occurring in the kitchen or bathroom. In fixing something they broke the basement window without apology. When confronted about this broken window there was no apology or explanation. There have been numerous phone calls and attempts for getting an update about the status of this project. For two weeks, there was constant contact with Randy Davis who repeatedly told me that workers were coming out the following day. After two weeks passed I asked for his supervisor because the bathroom is still in disarray. I was put into contact with Mark who continued to tell me that they would come out in the morning and they never came to finish the job. In the meantime my family is living without a bathroom. My mother is 89 years old without any running water in her home. There is also a 4 year old toddler who is living there along with other members of my family. The house has become completely unsanitary and unlivable. I have been given the runaround since the beginning of this job and I am furious. We hired what we thought was a reputable company known in Metropolitan area. Instead of fixing the problem, they created an even bigger problem. They have completely scammed, lied, and stole from our family without even thinking about the consequences they left us to suffer with. No one deserves this and I would not wish this on anyone. The house has become completely unsanitary and unlivable. I have been given the runaround since the beginning of this job which was October 14, 2015. We hired what we thought was a reputable company known in Metropolitan area. Instead of fixing the problem, they created an even bigger problem. They have completely scammed, lied, and stole from our family without even thinking about the consequences they left us to suffer with. No one deserves this and I would not wish this on anyone. The rating should be NEGATIVE 0! - JOHN C FLOOD, INC. took advantage of an 88 year old lady and left her without a bathroom. Go to WJLA.com, 7 on your side, investigates plumbing nightmares. My mother is the Wilson family's story featured on 7 on your side, featured on 11-06-2015. She paid them $11,000.00 and they demolished her bathroom and kitchen, leaving her to have bowel movements and urinate in a bucket. They left her with no bathroom, no running water upstairs, and took her $11,000.00, and never came back. I called JOHN C FLOOD, INC, PLUMBING COMPANY which she thought was a reputable. Don't let this nightmare happen to you or your loved ones. Now she emptied her bank account and borrowed money from whoever she could to pay another plumber to fix what John C. Flood company tore up. UNBELIEVABLE! Please check out our plumbing nightmare on WJLA.com 7 on your side website. UNBELIEVABLE!

JOHN C FLOOD, INC. took advantage of an 88 year old lady and left her without a bathroom. My mother called JOHN C FLOOD, to come and help her determine why the water in her toilet was going down slow and this is what happened. Go to WJLA.com, 7 on your side, investigates plumbing nightmares. My mother is the Wilson family's story featured on 7 on your side, featured on 11-06-2015. She paid them $11,000.00 and they demolished her bathroom and kitchen, leaving her to have bowel movements and urinate in a bucket. They left her with no bathroom, no running water upstairs, and took her $11,000.00, and never came back. I called JOHN C FLOOD, INC, PLUMBING COMPANY which she thought was a reputable. Don't let this nightmare happen to you or your loved ones. They also tore up her kitchen a huge hole in the kitchen ceiling and created another leak in the kitchen. They messed up my family's thanksgiving and the holidays to come. My mother's spirits are so low because of these people and they do not care that they robbed an elderly lady of $11,000 and robbed her and her family of the holiday season and our spirisS. Our story was featured on 7 on your side. Check it out for your self: http://wjla.com/features/7-on-your-side/7-on-your-side-investigates-plumbing-nightmares. Do you want these people working on your or your loved ones plumbing? People protect yourselves and your family. BEWARE of JOHN C FLOOD PLUMBING COMPANY!!!!!!!!!!!!!!!!!!!!!

They were okay. They did not have uniforms so I asked for ID as I wasn't sure they worked for the company. That is my only real complaint and maybe a little pricey for the service. But, overall they were okay. The uniforms would help let people know they are a legitimate company.

We had expected the technician to arrive at 2:00 but he did not arrive until 3:10. The problem was very difficult to find and it took over two hours for the air conditioner to be repaired. The company said that the problem with the thermostat could have happened during the two week period since the initial inspection on April 23. Jason found that the thermostat was not making the connection to the part in the back yard. At first he said the problem was not caused by malfunctioning safeties, but upon further checking he determined that was the problem. He found a replacement float safety part on the truck and was able to correct the problem. I was given an hour credit because the company needed to send a second technician to check the a/c to make sure that it is working. Jason was very friendly and shared a lot of information with me.

The inspection lasted 45 minutes. The technician was very quiet. The temperature outside was in the 50's. Usually when the technician comes to check the a/c he adjusts the temperature to make sure the unit works properly. This technician barely adjusted the thermostat while he was here. The ticket says he checked the cooling fan and he said all was okay. I accepted that the job was done correctly and made the payment. But when I turned on the air conditioning on May 7 it was not working. The company sent another technician. Jason said that the thermostat was not working.

He was unprofessional, unfriendly and not very competent.

The project needed immediate attention and they responded quickly.

They came out on time, everything went well and they didn't leave any sort of mess.

Stay away from this company. I am going to try to keep this review as short as possible. The management of this company is unapologetically incompetent. Three times over the course of a week and half, the company should have called me but failed to do so. The first time a crew came out, they left to get a part, and never came back. Hours later, I called to the office and found out that the part wasn't available. They simply didn't call me to let me know this. This type of a lack of communication happened twice more extending the time I was without running water. The last straw occurred when, finally, another crew came out. They examined what needed to be done, called in to the office and then quoted me the price they had been told by the office. I asked them for a breakdown of the price but said they had to call the office for that. Suddenly, there was no one in the office who could breakdown the price for me (and apparently cell phones don't exist in their universe). This was two minutes after the crew called the first time to get a price. In addition to not having running water for a week because of this company, I now felt that I might be getting ripped off. I calmly offered the person at the office the option to provide me with a discount or I could call another company and write this review on as many review sites as I can find. He obviously chose to have a disgruntled customer. The lesson for others is: DO NOT USE THIS COMPANY!

Plumber arrived at appointed time. He efficiently removed the rusted pipe and installed a new trap. I asked him if he would be able to remove a toilet in another bathroom. He called his office and they gave him the ok. The toilet was original to the house (1954). It was a difficult job and Mr. Bailey was very careful not to break anything in the floor. I am very pleased that he was willing to do this extra work for me.

Called for service early in am. Serviceman arrived shortly thereafter and replaced an ignitor in my furnace. I am very happy to have the heat back. The company provided me a 6-month guarantee. Serviceman was efficient and professional. He was very pleasant.

On Monday he arrived at 8:30 AM. He replaced the gas valve and said a thermocoupler needed to be replaced also. It has a metal piece and he showed me that it was burnt. He had a price book and told me that replacement of the thermocoupler would be $150. I told him to call the shop because this price was unreasonable since the part is small, takes 10 minutes to install and he is already at the house. The part looks like something that could be purchased at Home Depot for $25. The shop manager told him to sell it for $36. Do not be afraid to question the cost. Also, sometimes there is a slight noise now but I have not determined it I will ask the technician to return to check the noise.. The technician has been with the company for two months. The house is warm again. I checked with a friend about the cost for the gas valve and he felt that the price from John C Flood was reasonable because the part is an electronic part and they add two hours for installation. The installation took about 2 hours. Not sure why the title is John C Flood of VA because the technician said he came from Hyattsville.

The technician came and had to be remote controlled by the senior technician over the phone. Stated the circuit control board was bad and needed to be replaced. When asked what caused it to go bad- was there a cause and effect scenario that caused the problem. The answer was NO, these things just happen- there is not always a reason - thats the way electronics are sometimes. $159 service charge. Two days later showed up to replace the control board. At this point, I had water beading in the ceiling and obvious staining in some places. I asked if there was a problem with the air handler that was causing the moisture and obvious large amounts of water to be collecting in my ceiling. The technician told me how the system was supposed to function and drain and shut off if there was a problem. There is a large emergency drip pan in the attic beneath the system. I asked him to check and see if there was any obvious signs of water damage or if the system was causing the problem. He told me there were no obvious signs of water damage. Blah blah blah. I actually had a roofing specialist come inspect the roof because this guy had me thinking it had to be something other than the AC system. He spends 20 mintues and charges $1195 dollars for the fix. My wife and I leave to go camping for 3 days and return to a major nightmare. The system (which was programmed to work on a timer about 6 hours a day) had completely destroyed 70% of the ceililng AND carpet in this room and also caused water damage in the bedroom below. Oh and the control board was fried again. I had another company come out and they confirmed the control board needed to be replaced (their estimate $525!!) and that the drain was clogged and that the emergency pan was full of water and that it had shifted so the mechanical shut off was not operating. He said the control board was shorting out because of the water! He made several inexpensive recommendations for what should have been provided earlier! All of the fixes they recommended for this system and the second system I have, including replacement of the control board was $1300! This estimate was qualified because the repairman said since the control board was not functioning, he could not tell if the fan motor was damaged or operating. I called John C Flood of DC - Mark and told him of the problem- the least of which was the fried control board- he sent his senior technician who remembered haveing to help the original repairman and the foreman. They took pictures and when I told them what happened and the exchange I had with the repairman and my questions about the AC unit causing water damage etc. they could not believe he did not tell me there was a problem with the system. Yes, the installation could have been better but based on the pictures I showed them of the situation at the time the tech first arrived- they agreed he did not handle it correctly and did not give me the advice and recommendations he should have. When they replace the control board the fan would not work. When they tried to test the fan motor it fried their testing equipment - so yeah the problem got worse (like the other company told me was likely). They left and when I called Mark to see what John C Flood was going to do to honor the work and the 1 year guarantee written on the invoice- he said he made his recommendations to Mel Davis who would call me in the next day or 2 to tell me what action the company would or would not take. Its been two weeks and I heard nothing. I just tried to call Mr Mel Davis and John C Flood of DC and the person answering the phone asked my name- I was transferred to him but he never picked up. After 5 minutes I called back and the same thing happened- I am put on hold in silence and no one ever picked up. Thus, I am going to post this review. The insurance adjuster came out and I am waiting for his report. He did say I needed to contact the claims office to get some mitigation to remedy the mold and he will have the final estimate today. I am going to sue them in small claims court and I hope and expect the insurance company will come after them on any amounts they pay out. THEY ARE BAD NEWS! DO NOT USE THIS COMPANY UNLESS ITS TO PICK UP DOG POOP. I tried to be professioanl but if you are dealing with a company like this- it is at your own peril. The last team that came thought they would offer to replace the entire air handler to fix the problem. I can't even get them to call me back or take my calls- they won't even fix the motor so that my AC is working at least. Forget the damage that was done as a result of their technician NOT telling me what the problem was. Oh BTW- they will profile your ability to pay - that is the only reason why I can explain why they charged me so much. If I am going to pay twice the going rate- I at least expect professional and reliable advice and service.

The first tech that came out to clean and service apparently didn't do anything. A week later the AC stopped blowing cold air. They sent another tech back that said that the we needed a few pounds of Freon and that the outdoor compressor was filthy and the pressure was too high. He admitted that the first tech should have taken care of both of these items when he was there. He cleaned the unit and added Freon. To their credit they didn't charge me for the second visit (except for the Freon) - but I still needed to be away from work a second morning. Fast forward two months - the AC stops cooling again (obviously I have a Freon leak). I call and set an appointment for someone to come between 12-4 PM. At 4 PM no one had arrived - so I called the dispatch. She told me that the tech had called me but got no answer so they didn't go to the house. First, my cell phone showed no missed calls, second there were no messages left and third, why didn't they call again. The dispatcher tracked down the tech and said someone would be to the house in 30 minutes. I unfortunately wasn't available at the house - but our baby sitter was there to let him in. He told her the unit was still frozen - and he couldn't do any work and left. I got a call from the dispatcher with the same information. The unit had been off for 8 hours at this point and the house was 80 degrees - I doubted very much it was still frozen. I arrived home 45 minutes later and my suspicions were confirmed - the unit was not frozen - in fact the coils weren't even cool. I called John C Flood to get the tech to come back and they told me they don't have after hours service and that they could have someone call me back in the morning. (Why did I sign a contract with a company that doesn't provide 24-hour service?) So I had to call another company, Glemont, who sent a tech after hours - cost me an arm and a leg because I didn't have a service contract with them. But they got the unit blowing cold air again. When I called John C Flood the next morning the manager was polite and empathetic - and said he would speak to the tech that didn't service my issue the night before - but didn't offer any other recourse - refund of my contract money (or even pro-rate it)? partial payment of the after hours bill from Glenmont? nothing. I own a business and realize that people have bad days - but the problem with the techs at John C Flood seems systemic. With so many other options in DC - I would go with some other company.

I took half the day off to meet with John C Flood. The plumber never showed. I called John C Flood to check on status and got put on hold 3 times, each time someone would pick-up the phone and ask me how they could help me. Finally someone said they would see if they could find out where the technician was. They then said they would send someone else over, but they were already over an hour late and I could not wait another hour for someone to get to my house. They said their office manager/scheduler was away this week and they were a little disorganized. I responded that I would expect a company such as John C Flood to do a better job dealing with something as important as scheduling and appointments to have come up with a back-up solution while someone was out. I cancelled the appointment and told them I would not reschedule.

During the winter I had 2 pipes to burst in my bathroom located in my addition. I waited until I could get off from work to schedule the repair. I contacted John C. Flood and they sent a plumber. Their plumber quoted me $429 to repair the pipe which I felt was extremely high. I showed the plumber what needed to be repaired. The plumber repaired the pipe and indicated the work was complete. I turned on the hot and cold faucets and water streamed down my basement. I showed the plumber the work was not completed and he indicated it was an additional $200. USURY!! Furthermore, he advised he worked on what I indicated needed to be repaired. I was outraged. I responded to him that he professes to be a licensed plumber and it his responsibility to perform an accurate diagnostic and assess the work. I think John C. Flood red line prices and send inferior plumbers.