Proper Plumbing Services

not returning call or doing the work

I hired Proper plumbing services to install new faucets for the my new sinks that came with my granite counter tops. I called them as i had used them once before and felt that they were fair. Unfortunately my previous experience was not evidence of future performance. Though the guys that showed up were very nice and respectlful they arrived at my house at approximately 1:00pm and did not finish until after 8:30pm. The job was only to reconnect new faucets to the new sinks after having been disconnected for the counter top replacements. I specifically asked if the job was by the hour as i had to wait twice (over 2 hrs) for parts that they did not have. Upon completion of the job it was a very big surprise when i was told they were charging me almost $500 dollars. I spoke with the owner who made mention of how long they were there and the complications of a 60/40 sink. Last i checked 60/40 sinks were quite common place and should not have been considered out of the ordinary. How he could even attempt to justify this price for the amt of work that should have been needed is beyond me. I am horrified and disappointed that this type of highway robbery is out there. Especially when you are attempting to give someone repeat business. I will never use Proper Plumbing services of Brandywine Maryland again and i would strongly advise that you steer clear of this company if you have any other alternatives.

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They arrived in a very responsive time to our inquiry and took approximately an hour to complete the job. Their professionalism and quality of the men was greatly appreciated. They were very polite and clean up after the job was completed.

They were very professional, personable, prompt, and reasonably priced. They cleaned up after themselves and the quality of work was good. I needed to leave due to work for a day and they were accommodating regarding that. I am very pleased with them and I plan to use them in the future.

I called late in the day, and they were able to come early the next day. The plumber and his helper were very polite, efficient, and knowledgeable. I bought my own water heater on sale from Lowes rather than allowing the plumber to bring one from a company with which they deal. I recommend this strategy, by the way, so that you can purchase the one with the features, price, and style you truly want. It is also usually cheaper to do it this way. When the plumbers arrived they removed the heavy water heater from my truck and brought it into the house. They did not have to do that, especially since I didn't buy it from them. It was a nice gesture. They quickly removed the old water heater and installed the new one. They checked it for leaks and adjusted the settings. They were inexpensive and wonderfully professional. I completely recommend them.

Mysterious things happen that they said they were not responsible for but the work was quality. They seemed pushy about extra work that I might needed to have done.

Proper Plumbing lives up to their name, they are very nice, considerate and always do a job well done. I believe that they are a straight A company. They are very experienced and I would recommend anyone to this company.