Stanley Steemer

I think they had a special. Besides the hardwood floor, they did the powder room. They are professional. The floors are beautiful.

It was a special. They are professional. They get the carpets clean. It is allergy clean. They just do a good job. They move the furniture to make sure they get everything clean.

.It was a very fair price. They were good. It was a fair price.

Purchased a package for several cleanings.

It was excellent. They arrive on time. They call 30 minutes ahead of time. They move furniture if necessary. They did a very thorough cleaning, deodorizing, and sanitizing job.

There were two people that came out for the work. They were professional. They left the area clean with no problems.

Everything good. Arrangements. Promptness. quality. Fairness

My wife sent me a coupon for 20% off or something to that effect but it had to be complete by a certain date. There were no dates available that fit into my schedule so I just went ahead and scheduled for a future date. As I was putting in the number of rooms in the website, it kept telling me that I could add more rooms for what appeared to me to be a price of $99. I input all of my information and scheduled the appointment. SS called me and confirmed the appointment but never mentioned price. When confirming the number of rooms in my appointment, the number she had in her system was twice the number of rooms I had put in the website but we got that squared away. I then received an e-mail confirming the appointment with the correct amount of rooms. SS showed up within the appointment window and the employees were courteous. I showed him the areas that needed cleaning and he said he would take measurements and give me the price (I had no illusion it was going to be only $99). He came back with a price of $470 and I discussed the fact of the $99 price I had seen online and he informed me that was a national website and didn't necessarily apply to his store. He further informed me that they have a minimum charge of $120 but I have an e-mail that clearly says minimum of $99. My wife wanted the floors professionally steam cleaned so even with the discrepancy I chose to go ahead with the service. But, I was also anticipating the service to include sealing the tile and grout because when you look at the website, it locks all that together in the description of the service. When it came time to pay, he recommended that next time we get the grout sealed with the service which began the discussion of how the website gives the impression that was included, but it's not, it's an additional $.70 a square foot. So I informed hm there would be no next time with SS because it's apparent I fell for the very old scheme of low balling, getting in the door and then the price goes up. As far as the quality? I couldn't really get a read on how clean the grout was when they left because it was still wet and dark. When it dried, I discovered it looked absolutely no better than when I cleaned it with my home steamer. So, here's the bottom line. Ensure you discuss in depth with SS what you want done and what the price will be before scheduling an appointment. Then go out and buy yourself a steam cleaner and do it yourself and save yourself several hundred dollars throughout the life of your floors. I would not recommend SS to anyone for any reason.

I had my tile and grout floors cleaned. I am pleased with the results - not ecstatic. I can't really see any difference in the before and after. There was supposed to be hand spot cleaning on the grout but I see no evidence of that. They cleaned a VERY dirty recliner and I am quite happy with the results. Workman were very polite and language was not a barrier. They were timely - coming about the middle of the time window. They did leave the nozzle off of our faucet but were very good about returning the next day - after I called.

Stanley Steemer were prompt, professional and did a great job. I had no issues or unexpected costs. I'll use them again. I think they could have gotten the stairs a little bit cleaner.

Steps were especialy dirty and I din't think they would come clean but they did! Sorry don't remember date or amount. Guys were very nice.

They did a good job and we were happy with the service.

They were okay. I have one big room and they considered it two rooms. They split this and they tell you some things that they will not come out because it was for a long time.

They were prompt and explain their service before they began. I will definitely use them again to cleaning of my carpets and also will schedule a cleaning of my tile in the near future.

They did a really good job and I thought they were very fairly priced. I don't remember the exact rate because it was a long time ago. However, I remember being very satisfied with the service.

It went very well. They were very professional and explained the cleaning process to me. They also told me about future promotions. Overall, it was a very pleasant experience.

Arrived on time, were very professional and courteous, went over the details of work performed, and offered extra services without pressure.

It was very good. They were very quick and thorough.

They did very well. They were able to get stains out and deoderized my home. Everything was very fine. Home smells fresh and inviting.

Excellent work. I'm now a believer in the truck mounted steam clean.

First off I want to say that I am not a complainer. Usually, if I am unhappy with a product, I just never buy that brand again, or stop using that particular service. With that said, this visit by Stanley Steemer was one of the worst jobs I have ever experienced. Their equipment is exceptional – very capable of thorough carpet cleaning - but the guy kept missing spots! I became embarrassed and frustrated after several times of pointing out spots he missed. After bringing his attention to one large area he missed in my sunroom, he made a single swoop through the middle of the spot and left about a six inch dirty area on each side! The straw that broke the camel’s back was the main reason I called: We had a two foot area of carpet replaced in the hall, and there was a huge difference between the new and the old. After making a few passes over this heavily soiled area with little effect, he informed me that that was the best he could do and stated that the area was permanently stained and damaged. After writing up the ticket he told me that I had gotten $150 worth of cleaning for free, and said, “Next time, tell them you have seven rooms, not five.” I felt like he was accusing me of lying. After they left I got out my Hoover home carpet cleaner and quickly cleaned up the spots he missed throughout the house. I then proceeded to the hall carpet that was newly replaced. It took several attempts, but the dirty area cleaned up nicely and perfectly matched the new carpet when I finished ten minutes later. I took photos of this area after they finished – and after I cleaned the same area – if the company is interested in seeing them. I don’t know what to say; maybe the guy just had a bad day, I don’t know. UPDATE:Stanley Steemer management never responded to my rating and observations, nor did they ask to see my photos, so I am posting them here. You be the judge.

They did an excellent job. They explained everything very well - he made sure I was satisfied with the results.

Stanlel Steemers was good. They were in and out. They didn't make a mess. They were clear about the direction and stuff.

They are polite and are on time. They move furniture and they are very careful with my things. They do an excellent job. They provide scotch guard and deodorizing if needed. They also do tile, grout, wood floors and upholstery.

They are excellent. I've referred them to other friends since they've done such a good job. That's who I'm calling in the future!