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HOC Home and Office Cleaning

House Cleaning, Carpet Cleaning, Floor Cleaning and Waxing,

About us

Established in 1986 HOC has been servicing prestigious clients for over 25 years. Our uniformed staff members are trained, licensed, bonded and insured to ensure you receive the best possible service. If you are not satisfied, we are not satisfied.

Business highlights

39 years of trusted experience
Emergency Services Offered

Services we offer

General Cleaning, Building Maintenance, Porter Service, Turnover Cleaning, Preservation and securing, High Pressure washing, Low Micro dust Control, Window cleaning exteriior/interior, Lawn maintenance, Sub floor cleaning, Ceiling and wall cleaning, Fire damage, Flood damage, snow removal, Sand/Buff floors, Cash for keys

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Reviews

4.028 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
39%
4
25%
3
21%
2
7%
1
7%


Rating CategoryRating out of 5
quality
4.1
value
4.3
professionalism
4.0
responsiveness
4.0
punctuality
4.1
Showing 1-25 of 28 reviews

Christine W.
04/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$199

Brian M.
04/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Colette H.
02/2014
4.0
house cleaning
  + -1 more
It went well.
Description of Work: $223 for Full House Deep Cleaning - up to 9 Man Hours!

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$223

Glen J.
11/2013
5.0
house cleaning
  + -1 more
When I called to schedule, they were flexible even though I had waited nearly until the deal expired. On the day we had agreed upon, they called and asked to come later than arranged due to unexpected events; this was no problem for me. Two workers arrived and started at the 'top' of the house. The work was very thorough: kitchen and bathroom in particular were shiner than they have been in years. Not all the blinds were cleaned and the floor was limited to mopping with oil soap.
Description of Work: Basic housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$199

Penelope W.
09/2013
2.0
house cleaning
  + -1 more
The scheduling of the cleaning resulted in very poor service. I only needed to wait a couple of days for the cleaning, but I had never said I needed them to come quickly. I was actually expecting to wait because so many people sign up for the special offers. The two young women really tried to do a good job, but they didn't arrive until 5:00 p.m. It was obvious they were exhausted, so I didn't ask them to stay long. They worked really well for two hours, which would be a total of four hours, not nine. You cannot expect the workers to provide nine hours of deep cleaning when they don't arrive until late afternoon. I can't remember what time they were scheduled to come, but I think they were running late. They were more than willing to perform any additional cleaning I asked of them, but I was pretty tired by then too and didn't feel like going through the house looking for more areas to dust, and I noticed plenty of them after they left.
Description of Work: a quick overall cleaning of my large townhouse

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$199

June A.
09/2013
2.0
house cleaning
  + -1 more
The maids were more than 3 hours late. Thirty minutes after they were due to arrive, I called the service provider's office. I was told the maids would arrive shortly. When they were more than on hour late, I called again and was again told they would be there soon. That did not turn out to be the case. The person in the office who answered the phone did not provide useful information about what time the maids would arrive or why they were late. She did not offer an an apology and was not professional. In contract, the person who scheduled the appointment was curetous and professional. When the maids arrived they did a satisfactory job of cleaning my house. They were organized, curteous and professional. However, I would not use this service again because I cannot waste my time waiting for a service provider who is late. The delay in cleaning my home really upset my schedule for the remainder of the day. Definitely would not use this service again and would not recommend to friends and family.
Description of Work: Deep cleaning of my house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0

$199

Lynda Z.
06/2013
4.0
house cleaning
  + -1 more
Our house was really in sad shape. I've been physically unable to keep up with the basics so these three ladies had a lot to do and they performed beyond what we expected. My only concern is that they do not recognize fine art and handled some of our sculptures and paintings without regard for their value and I am pretty sure it is because they didn't recognize it. A prized decorative bowl on display on an easel was broken, I believe because the lady didn't recognize how to set the easel up. Other than that, performance was stellar. Because things were so bad, I told them to only deal with what they could reach, but they tackled the whole mess with professionalism. Before they came, I would have been embarrassed to let friends in the door. After they left the door is wide open.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Daniel G.
06/2013
5.0
house cleaning
  + -1 more
Took some time to get things set up but the job was excellent. Staff extremely hard working and thorough. If their deal was always this good I would have them come once a month.
Description of Work: Thorough clean of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$120

Laura S.
06/2013
4.0
house cleaning
  + -1 more
For the most part, they did a good job, however there could have been more attention to details in some areas - not nearly enough to complain about, though; I am just very nit-picky and anal when it comes to cleaning.
Description of Work: Cleaned a completely moved out of and 98% empty house

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$199

Benjamin O.
06/2013
1.0
house cleaning
  + -1 more
unknown
Description of Work: Service provider did not return email or phone call requests to schedule service.
Rating CategoryRating out of 5

Response from HOC Home and Office Cleaning
Dear Sir, I will be more than happy to schedule your appointment. I have not received either a phone call or email. Please contact us at 301-262-2777 or via email at Diedra @hocclean.com. We look forward to being of service to you.

Douglas D.
06/2013
5.0
house cleaning
  + -1 more
A crew of three cleaners arrived as scheduled and did an exceptional job of cleaning the house, even including the inside of the range. The house sparkled when they were done, which was very important because it was being listed for sale in a couple of days.
Description of Work: deep-cleaned the entire three-level house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Dale M.
06/2013
1.0
house cleaning
  + -1 more
unknown
Description of Work: I've already told this story twice, but: I didn't find it easy scheduling with this company - phone tag - I think someone should be around to return calls with a 24 hour period. When scheduled ( a 2:00 time frame on 5/31/13) I phoned at 2:30 to see if they were coming only to be told they hadn't left their last job yet and were "down a man." They weren't even close to my house at the time, so it would have been late in the evening to complete what they said they would do. I didn't mind re-scheduling so much as I had another contractor here - on time and very efficient- but this week 6/7/13 I called at 2:30 - again they said they'd be here at 2 - with the same reasons - running late, etc. I have evening events scheduled, and there's no way they could be finished
Rating CategoryRating out of 5

William V.
05/2013
5.0
house cleaning
  + -1 more
They were very good.
Description of Work: I used HOC Home and Office Cleaning to clean the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cindy S.
05/2013
3.0
house cleaning
  + -1 more
The team of 3 arrived 45 minutes late. Though the house was pretty dirty (it was a clean-up following some drywall repair and other major structural changes) it is small--only one bath, 2 bdrm, LR, DR, kitch + wrap porch...not too much to cover. They did get right to work, and I was impressed with the one woman who did the kitchen--she was very thorough. But they indicated that they were done after only 2 & 1/2 hrs. They did ask if "it was ok" and to be honest, I don't like to micro-manage. I was not about to walk around with a white glove and inspect everything, pointing out shortcomings. I rely on professionals to know how to do their jobs well. IT was the end of a long day for us all, so I trusted that they were finished. Sadly, over the next couple of days it became apparent that they did a surface job only, it was not a "full" or "deep" clean as I'd been expecting for that kind of money and manpower in a relatively small space. Oh well, I am accustomed to cleaning by myself, so this was definitely a help...just not anything I'd do again.
Description of Work: It was $199 for 9 hours of house cleaning

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0

$200

Tom R.
05/2013
4.0
house cleaning
  + -1 more
We exchanged emails when I first bought the service. However, as the day drew near, it took a few calls to receive a confirmation. Finally got that around 7:30PM the night before. arrived on the dot and made my wife happy with their work. HOWEVER, later that night, the ceiling in the family room sprung a leak. Whoever cleaned the bathroom above, obviously flooded it. The master bath didn't have any issues, but it was a different worker. Guess how I spent the next day ?
Description of Work: 3 of them arrived on time and were finished a little ahead of schedule because I eliminated one bedroom from their list.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$199

MICHAEL & KATHY H.
04/2013
5.0
house cleaning
  + -1 more
It was a little slow to start. The owner although very pleasant & answered each time I called, missed a couple of call backs to confirm if I was scheduled, however we did finally get a confirmed appointment. The ladies arrived on time & cleaned for a full 3 hours, which was the commitment. For the past 4 years, I had been caring for an ailing mother, husband, & sister until I was diagnosed myself with breast cancer, suffice it to say my home needed a deep cleaning. Although there are some things that weren't dusted or wiped off, I would use them again. I have a lot of knick knacks & a big dog that sheds! They did a great job cleaning the stove, the burners looked new & all 3 bathrooms were immaculate. If there was more time I'm sure they would've cleaned the patio doors, I have 6, cleaned the built-in bookcases, polished all the wood furniture and dust behind the beds. Overall, I was pleased & yes would use them again.
Description of Work: Dusted blinds, window sills,most baseboards, some ceiling fans, coffee & end tables, most knick knacks, cleaned oven, cleaned 3 bathrooms, & vacuumed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$199

Chau D.
04/2013
3.0
house cleaning
  + -1 more
The quality of the work was good. However, I gave a C or Fair rating because of the lack of responsiveness and professionalism related to scheduling. We had contacted the company for a tentative date. We believe she was the owner of the company who couldn't confirm the appointment because she wasn't sure of at that time and said she would call me the next day. Several days past, my husband had to call her back but no responses or confirmation from her end. After having to push and push, wasting many hours to contact her, she finally came to the house. The unfortunate part is that even though we contacted her 12 days prior to the cleaning date, she only can clean the house the day that my tenants were supposed to move in. On top of that, she could only perform the job at the time it was least convenient for us and the tenants.
Description of Work: The quality of the work was good. However, I gave a C or Fair rating because of the lack of responsiveness and professionalism related to scheduling. We had contacted the company for a tentative date. We believe she was the owner of the company who couldn't confirm the appointment because she wasn't sure of at that time and said she would call me the next day. Several days past, my husband had to call her back but no responses or confirmation from her end. After having to push and push, wasting many hours to contact her, she finally came to the house. The unfortunate part is that even though we contacted her 12 days prior to the cleaning date, she only can clean the house the day that my tenants were supposed to move in. On top of that, she could only perform the job at the time it was least convenient for us and the tenants.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

Yes, I recommend this pro
$190

Dr. J. Frederick B.
04/2013
4.0
house cleaning
  + -1 more
They did a good job. They were very pleasant as well.
Description of Work: This was a Big Deal for 9 hours of house cleaning. This was a general house cleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Lynn W.
04/2013
4.0
house cleaning
  + -1 more
They did a nice job with the cleaning. I rate them only fair on professional because they left things out of place more than is usual. I expect some of this with any cleaning services because they don't remember where every bottle of shampoo went. But there was a lot of it with this company. They even left a throw rug from the entryway in the middle of the living room carpet.
Description of Work: This was a Big Deal for housecleaning. They did the usual: vacuuming, wiping surfaces, dusting.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$200

Douglas N.
04/2013
5.0
house cleaning
  + -1 more
Three women arrived on time and after a bit of explaining went to work. I left the house after a bit, when I returned about a half hour before they would finish I found them putting their equipment into the car. I asked if any windows had been done--none had. I said I would call the company then the leader called her supervisor and immediately the women went to work cleaning all of the windows, inside and outside (they fold inside for ease of cleaning the outer surfaces), of all the windows on the lower to floors--more than had been stipulated in the contract. Lesson: Watch carefully what they are doing. If supervised the work is done well.
Description of Work: whole house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Daniel P.
03/2013
5.0
house cleaning
  + -1 more
This was an Angie's List Big Deal. The crew of 3 cleaners arrived close to the approximate time we set, and immediately set to cleaning the second floor. While cleaning, they found the wedding band I had misplaced and brought it to me right away. They all worked diligently and with attention to detail. They continuously checked with me on what I wanted done. When they were done, the house gleamed: everything Diedra promised and more.
Description of Work: Cleaning of our entire house, including appliances, floors, windows, carpets, toilets, showers and tub.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Charlotte N.
03/2013
3.0
house cleaning
  + -1 more
They were supposed to arrive on a Friday. After several phone calls, although the woman was kind, she said that one of the girls had gone home sick and the girls were getting tired. We agreed for them to start around 7:30 pm that night. They stayed for approximately one hour. They cam back on Monday to finish. I had scheduled this to be done before Sunday. The woman answering the phone did not call back. The house was clean but the additional things that I had expected to be done were not done. The original cost for this service was $500 and was on a special for $199.00.
Description of Work: House was cleaned. Didn't clean the windows or arrive at scheduled time. Nothing was put back in its original place.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0

$199

Tracye B.
03/2013
3.0
house cleaning
  + -1 more
I contacted the owner a week prior and the conversation went well. I described the type of house, the fact that I have both hardwood and carpet and that I had recently had painting done, so the baseboards would not need to be cleaned. Initially, I was able to schedule the date right away, but I had to change it, as the painters would not be finished in time. The owner changed the date without a problem. The day before the cleaning, I contacted the owner to confirm the time of their arrival. I left an email and followed up with a voicemail; however, I did not receive a response. On the morning of the cleaning, I called the owner on two different numbers to confirm the time of arrival, but could not reach her. Finally, she called me back and said that the team would be at my home at 1:00pm. The team finally showed up at 2:15pm. At 4:30pm, I received a call from the owner stating that they were finishing up and that they could not complete cleaning the rest of the house. I asked if she could at least finish the bathroom in the basement and vacuum the basement. She said she would try. She called me back immediately and stated that they actually had more time and that she would have them clean the bathroom. They had not yet completed the 3-hours that I pre-paid. When I returned home, my floor in the kitchen and the hardwood floors were very dull and the team had used something other than a damp mop on the floor. Several surfaces and pictures had not been dusted at all. The carpet in my walk-in closet had not been vacuumed. It certainly was not a deep cleaning. I think in the future, the owner should inquire about the size of the home and the number of bedrooms before setting expectations that the entire home would be cleaned.
Description of Work: The expected services that were to be performed were a deep cleaning of my house - a total of 9 "man hours". This actually meant a 3 person team for 3 hours each. General cleaning was performed, but not completed. The following rooms were generally cleaned: kitchen floor and counters (was supposed to have 3 appliances cleaned, but they were not); floors throughout the house mopped, but not sure what product was used (mostly hardwood and some carpet vacuumed), but the product left the floors very dull. I had asked that only a damp mop be used on my hardwood floors, as they are relatively new, but some other product was used. Some dusting throughout the house, but dusting was not thorough and tops of the bookcases were untouched. Bathrooms were generally cleaned. The cleaning team was an hour and a half late. I cannot recommend this company at this time.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$199

Joel P.
01/2013
3.0
house cleaning
  + -1 more
We originally started using HOC to clean our small condo via a Living Social voucher in November 2011. We used them once a month consistently for a while, then took a break and recently restarted using their service monthly. Given the size of our condo, the crew of 2-3 people were usually in and out within an hour and the result was a clean home. The problem we dealt with regularly and which ultimately caused us to cancel their service this week is scheduling and other communication with the company. This is always done through the owner, who seems to be managing a lot of efforts and as a result failed to follow through on appointments or other wishes we passed along. If the company hires an office manager or someone dedicated to scheduling and customer communications, I feel they would improve their performance greatly. Without this change, however, we cannot recommend them at this time.
Description of Work: Good Cleaning Crew--Needs Better Organization
Rating CategoryRating out of 5
$85

Response from HOC Home and Office Cleaning
Good Morning, Thank you for your review and feedback on our company. We always strive for complete customer satisfaction but unfortunately on that day we fell short. I was dealing with the death of a very close friend and attending a funeral. When I received the call that we had not shown up on time I informed by girls to go over right away but the timing did not work out due to another engagement you already had scheduled. I have always appreciated customer feedback because it gives us the opportunity to learn from our mistakes and strive to do better. At any time you can take us up on a free cleaning for the inconvenience. Again my apologies for the mistake I made that day. We appreciate you giving us the opportunity to service you in the past and hope to regain your trust again. With much gratitude. Diedra

Donna B.
09/2011
5.0
carpet cleaners, house cleaning
  + 0 more
The team showed up on time, was fast and efficient. The carpet was cleaned the next day and again did a great job. Even got the dark edges of the carpet. I was very pleased with both the quality and price. I would recommend them as well as use them again myself.
Description of Work: HOC Cleaning did a move out cleaning for me as well as carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245
    • 1(current)
    • 2

Contact information

11002 LAKE VICTORIA LA Suite B, Bowie, MD 20720

www.hocclean.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Carpet Cleaning,
Floor Cleaning and Waxing,
Buffing and Polishing,
Home and Garage Organization,
Snow Removal,
Pressure Washing,
Window Cleaning,
Upholstery Cleaning,
Hauling,
Blind Cleaning

FAQ

HOC Home and Office Cleaning is currently rated 4 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

HOC Home and Office Cleaning accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, HOC Home and Office Cleaning offers free project estimates.
Yes, HOC Home and Office Cleaning offers eco-friendly accreditations.
No, HOC Home and Office Cleaning does not offer a senior discount.
Yes, HOC Home and Office Cleaning offers emergency services.
No, HOC Home and Office Cleaning does not offer warranties.
HOC Home and Office Cleaning offers the following services: General Cleaning, Building Maintenance, Porter Service, Turnover Cleaning, Preservation and securing, High Pressure washing, Low Micro dust Control, Window cleaning exteriior/interior, Lawn maintenance, Sub floor cleaning, Ceiling and wall cleaning, Fire damage, Flood damage, snow removal, Sand/Buff floors, Cash for keys

Contact information

11002 LAKE VICTORIA LA Suite B, Bowie, MD 20720

www.hocclean.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed