10% Discount for Angie's List Members. No mark up on materials. Free estimates and design consultation. All work performed by owner. We are a husband and wife team who have 38 years experience in installation, design and troubleshooting.
Business highlights
54 years of trusted experience
Emergency Services Offered
Services we offer
BATHS, KITCHENS AND FOYERS. Ceramic tile, natural stone, glass tile. slate, marble and porcelain tile installation. Total bath remodeling, kitchen floors and backsplashes. No Job Too Small.
This is a husband and wife team. My experienced was mixed. The initial job was really great. I had ordered the tile, they purchased it on our behalf and extended their contractor's discount. I loved that and was very optimistic. The installation was performed over several days for a kitchen backsplash. It was truly beautiful and I was very pleased. About a year later, I needed to replace the microwave, which left a gap that needed to be repaired. ( I had the material from the original job, so no worries there. I just needed someone to measure and cut tile and install it. I called the Eckloffs back to perform the repair and months went by, lots of emails back and forth that had me requesting a timeline and them making excuses as to why they couldn't get here. The co-owner ( the wife) that was coordinating it, cited health problems. After numerous months had passed without a promise to come back to fix the gap. I finally gave up and hired someone else. Final analysis was that the husband, who performs the work, is very good at what he does, but there is/was something seriously wrong with their organizational part of their business. The wife, who handles that part of it, was very defensive about how badly the relationship ultimately went and initially tried to make the problems look like my fault. We more or less resolved that after I gave them a poor review on another sourcing site. I felt terrible about the health problems and was trying to be very patient about it, but felt that the contractor should have admitted that they were simply unable to come back, especially after so much time had gone by. It's been a little over a year since I had the gap repaired by another contractor, so perhaps in the meantime the Eckloff's have gotten their personal issues resolved, and if that's the case, they might well be worthy of consideration. I do like to see local small businesses get work. However, make sure that you are very flexible and patient with them. There were a series of minor gaffes that I won't go into here, just know they require probably more patience than most people have. I gave them high marks for the quality of work, but low marks for professionalism and communication. A suggestion to them is to hire someone else to manage while his wife regains her abilities, and let Charlie Eckloff work his magic. Two years later, the work is holding up and still looks amazing. There is a slight waviness toward the center of the wall behind the stove, but the tile is quite rustic so it is not obvious. Had we disconnected the gas range, he could have reached that better, so that's on us.
Description of Work: Kitchen backsplash tile job and subsequent repair due to an appliance change
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Caitlin O.
03/2012
1.0
ceramic tile
+ -1 more
Please see above.
Description of Work: We had previously used this contractor to repair some tile work in a bathroom. They had been recommended by a tiling supply company in Maryland. We subsequently engaged them in 2010 and early 2011 to provide tile and related materials for home improvement projects. They took payment in full for the materials but they were unable to provide the materials. We took the case to small claims court and the judgement was awarded in our favor in January 2012. The Eckloffs have still not returned the funds. A search undertaken on the Maryland Judiciary Case Search website shows multiple civil cases for Charles and Darlene Eckloff. We cannot find a registered company under the name listed on Angie's List. Also - according to the Maryland Department of Labor, tiling contractors should be licensed in the state and we have been unable to find any license for them. In our opinion, we would not recommend using this contractor.
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Service Categories
Ceramic Tile
FAQ
Eckloff Ceramic Tile Installations is currently rated 2 overall out of 5.
No, Eckloff Ceramic Tile Installations does not offer free project estimates.
No, Eckloff Ceramic Tile Installations does not offer eco-friendly accreditations.
No, Eckloff Ceramic Tile Installations does not offer a senior discount.
Eckloff Ceramic Tile Installations offers the following services: BATHS, KITCHENS AND FOYERS. Ceramic tile, natural stone, glass tile. slate, marble and porcelain tile installation. Total bath remodeling, kitchen floors and backsplashes. No Job Too Small.