Bates Trucking Trash Removal Inc.

This Garbage Collection service was inconsistent at best.

My experience thus far has been horrible. In 3 years as a Bates customer, I have to make at least 35 calls for missed pickup. I've never received a credit nor a call back from a manager. 2 days ago I received a letter about price increase of 80 dollars a year. For what ! How this company is still in business is astounding. I will be canceling my service very soon.

just general thrash collection. service was so awful.

Everything was fine with Eastern Shore Waste and Recycling until the Denton, Maryland company was bought out in February 2016 by Bates Trucking Trash Removal in Bladensburg, Maryland. Since Bates has taken over, in spite of them being paid for an entire quarter (May, June, July of 2016) Bates has only picked up my trash once in the past 7 weeks. They will not answer the phone 99% of the time when called, and when you are lucky enough to actually speak to someone, they make false promises just to get you off of the phone, then their promises go unfulfilled. They do not respond to emails nor do they respond to certified USPS letters. They have my money, but otherwise it is as if the company does not even exist. They are currently under investigation by the Maryland Attorney General Consumer Protection Division for failing to provide the services they were paid for by hundreds of Maryland residents.

I ended up with Bates Trucking when my trash company (who I loved) was sold out to them. I have had Bates since June 1, 2015. For three weeks in a row I watched them dump the trash and recylcing in the same truck. When I confronted the men on the truck on the fourth week, they lied to me as to why they had done it that week and said they had never done it before. I saw them with my own eyes! When I pushed them to admit they had done it four weeks in a row, they said their instructions from their boss was to put it all in one truck. When I called the main office (three weeks in a row) I was told that is not how they do business. Apparently it is. Since I complained loudly they are now putting my trash and recylcing in two trucks, one on Thursday and one on Friday. My trash pick up day is Thursday. I am starting to think that they send out the truck on Friday to the people who have complained, but their general way of doing business is do dump it all in the same truck. If I didn't live on a one lane street that trash companies do not want to go down, I would dump Bates in a heartbeat.