Bethesda Maytag Repair

I called the "Bethesda Maytag Repair" number. Got a nice reception (from Teresa) where she made an appointment the next business day at 9am and asked for a $55 fee for the service person to come and make a diagnosis and provide a quote. If I decided to go ahead with the service, the $55 would be applied to the quote. After providing my credit card number, I hung up. It then occurred to me that I did not know the exact name of the company so I called back to speak with Teresa. I was concerned that I provided my credit card number to an unknown company. The man answering said that she would call me back. After 30 min, I called again - she was not available so I asked to speak with a supervisor. After many questions on my part I finally determined that I was calling a 1-800 service that hired local contractors. I asked who that local contractor was, name an phone number. I received Abrey name and number. I called him and he said that he could not make 9am but could do 1pm. I asked what company and he said he was an independent contractor. The next day at 1:30 I called him, he said his truck's water pump had broken and he would be coming in his personal car. He arrived at 2:30 with another person in a separate car. They spend 45 minutes to determine that it was a broken regulator switch which they did not have the part and would return tomorrow. At this point I asked about the charge and was told he had a flat $150 charge, plus parts. I said that I understood the $55 fee would be applied to that. He said no, that was a separate arrangement. We argued and I finally said okay, with a plan to call "Bethesda Maytag Repair" for my $55 back. Abrey said he'd be back at 9am the following day. Noone came at 9am so at 9:30, I began to call. I was told that the parts store didn't open until 9am etc and then he promised he'd be there by 10:30. At 11:15 they arrived. The dryer was fixed and I paid him $200. Total cost: $255 (Part $50). Total time cost for me - 1.5 business days, without counting all the phone calls. Next time, I am calling Sears. I am unimpressed with Angies list referrals. While the contractor did the job and was polite, there clearly was a bate and switch on the fees with this system. At least with Sears, you get responsiveness and up front truthful estimates and prompt service. Here is their posting: Bethesda Maytag Repair Is this your business? Claim your profile 7714 Cindy Ln Bethesda, MD 20817 (240) 389-5179 Contact: Mauldin, Norberto Business Description: Bethesda Maytag Repair has been providing honest appliance repair service for over 14 years. Bethesda Maytag Repair works on all major appliances and appliance brands. Bethesda Maytag Repair offers refrigerator repair, freezer repair, oven repair, stove repair, dishwasher repair, washer repair, dryer, repair, ice machine, garbage disposal, ac repair for all makes and models. Services: Appliance Repair, Small Appliance Repair Service Area: Entire area of Bethesda, MD and adjoining areas On Angie's List Since: 10/19/2013 Warranties: ASK FOR DETAILS Free Estimates: Ask for Details Office Hours: Mon 12.00 AM - 12.00 AM, Tue 12.00 AM - 12.00 AM, Wed 12.00 AM - 12.00 AM, Thu 12.00 AM - 12.00 AM, Fri 12.00 AM - 12.00 AM, Sat 12.00 AM - 12.00 AM, Sun 12.00 AM - 12.00 AM Features: Emergency Service Licensed: Yes, I am appropriately licensed for my trade. (All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.) Senior Discount: No Cities Served: