Response from American Deck & Patio
This client is correct. She did contact our company and we didn't initially respond to her until we saw this post. Our business manager did then contact the customer and apologized for our oversight. We explained that her inquiry had 'fallen through the cracks' and we apologized. We make every effort to contact each and everyone that contacts our company. We're not a large company and it sometimes it can be difficult to field all the call-ins and inquiries we receive, especially in mid-March after our spring home shows and the glut of call-ins that come in at this time. We asked the customer if she still wanted us to follow up with an appointment and she told us she would get back to us if interested. We never heard from her again. Sean Conway, Owner