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Blue Flame

4.6(
8
)

Gas Logs, Fireplaces, Plumbing,

... +1 more

About us

Locally owned & operated. Licensed.Insured

Business highlights

18 years of trusted experience

Services we offer

Gas fireplace installations, wood-burning fireplace installations, wood-burning to gas conversions, general service & repair, annual inspections & pilot lighting, tankless & standard water heaters, reconditioning, safety inspections, empire heating systems, majestic gas fireplaces & wood burning, napoleon gas fireplaces, gas space heaters, gas logs & accessories, replacement parts.Gas lines

Services we don't offer

ask for details

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Reviews

4.68 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
13%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.5
responsiveness
4.8
punctuality
4.6
Write a review
Showing 1-8 of 8 reviews
Linda P.
12/2020
5.0
fireplaces, gas logs
  + 0 more
Joe was awesome! In the busy season DE/MD be patient! Only leave one msg and someone will call you! Very fair pricing! Excellent work! On time for appointment! I would use the service again!
Description of Work: Gas fireplace wouldn’t start
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
michele P.
03/2016
5.0
gas logs
  + -1 more
unknown
Description of Work: Serviced firelace
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Denise F.
10/2015
5.0
gas logs
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joan R.
12/2014
4.0
gas logs
  + -1 more
unknown
Description of Work: Cleaned fireplace
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$120
John G.
11/2014
3.0
gas logs, fireplaces
  + 0 more
Contacted Joe from Blue Flame and he was responsive Told him I was from out of state and was selling a house in his neighborhood. Home inspector identified some small cracks in the bricks inside the fireplace. Found a buyer for the house but they wanted the cracks repaired before closing. Joe was responsive and indicated that the cracks were small enough to not even warrant repair based on local building codes and the width of the cracks being under 1/4 of 1 in. He said no repairs were required but the potential buyers persisted so he recommended filling the cracks with fireproof patching compound. The buyers disagreed. Bricks in that size and color were unavailable so Joe recommended doing nothing to the cracks but just adding a steel insert on top of the bricks. The buyers agreed. Joe and I spoke and I told him that I thought both his markup and installation cost (of $100 alone) was high since installation in this case amounted to transit time and him picking the insert up and placing it inside the FP. Not terribly complicated. I've dealt with countless GCs and subs from all the trades in several major renovations and I found Joe's markup and installation fees to be excessive. I understand time is money and that everyone needs to make a profit but his rates were unreasonable. His advice on doing nothing and using a fireproof patching compound were spot on though. I think the insert looks horrible but it does not matter what I think as long as the buyers liked it. Suggest you shop around for a tradesman with more reasonable markup and installation fees.
Description of Work: Blue Flame assessed and placed a steel insert into a fireplace
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$700
Response from Blue Flame
I was first contacted by [name removed] on September 26th and completed the work on October 18, 2014. During this time we had several email and phone conversations. I provided and estimate to perform the work to which he agreed. As noted in [name removed] review other, less expensive, options were provided to him. He chose to go ahead with the steel insert because he was selling the house and this is the solution the new buyers wanted. I came up with a permanent solution that was both timely and cost effective. I did my job, for the quoted price and completed the work on schedule. If not for the work I did [name removed] would not have sold his house. Once the work was completed I sent [name removed] his invoice. I no longer heard from him every day. He stopped taking my calls and did not return them. Instead he sent me an email stating “If you are flexible on your price, I will be flexible on the write up or not do one at all.”. I repeat, AFTER the work was completed [name removed] tried threating me to get me to reduce the price. If he was unhappy with the price he should have simply said no thank you and hired someone else. Instead he is badgering me, threating me and damaging my good reputation. I have already contacted the Customer Subscription Team at Angie’s List and will try my best to have [name removed] removed from Angie’s List. No one should be subject to this harassment.
Karen M.
10/2014
5.0
gas logs, fireplaces
  + 0 more
unknown
Description of Work: Cleaned and serviced gas fireplace, installed shut off valve and replaced the pilot assembly. No problems since.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$215
Jean B.
05/2014
5.0
fireplaces
  + -1 more
It was good. They're a good company and I would recommend them.
Description of Work: Blue Flame provided me a fireplace service.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Carole S.
04/2013
5.0
gas logs
  + -1 more
Also, the technician provided an explanation as to the problem and service and answered several questions I had about the fireplace and the upcoming change of our community from propane to natural gas. He gave me estimated costs as to replacement for fireplace logs, a new fireplace and conversion to natural gas for gas appliances. He was professional and courteous. He indicated that if the same problem occurred again in the near future, he would return without cost.
Description of Work: The pilot light on my propane gas fireplace would not stay lit. The Blue Flame technician arrived on time. He laid out a cloth in front of the fireplace in order to keep the area clean. He cleaned the pilot and remedied the problem. He tested the pilot and ignition system several times to ensure that it was working properly.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Response from Blue Flame
I just wanted to say Thank You for your business and the review. I will be looking forward to doing business with you. Thanks again, Joe Mowbray

    Contact information

    11833 Grays Corner Rd, BERLIN, MD 21811

    www.oc-blueflame.com

    Service hours

    Sunday:
    Closed
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Gas Logs,
    Fireplaces,
    Plumbing,
    Gas Grills

    FAQ

    Blue Flame is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Saturday: Closed

    Blue Flame accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
    Yes, Blue Flame offers free project estimates.
    No, Blue Flame does not offer eco-friendly accreditations.
    No, Blue Flame does not offer a senior discount.
    No, Blue Flame does not offer emergency services.
    No, Blue Flame does not offer warranties.
    Blue Flame offers the following services: Gas fireplace installations, wood-burning fireplace installations, wood-burning to gas conversions, general service & repair, annual inspections & pilot lighting, tankless & standard water heaters, reconditioning, safety inspections, empire heating systems, majestic gas fireplaces & wood burning, napoleon gas fireplaces, gas space heaters, gas logs & accessories, replacement parts.Gas lines
    ask for details

    Contact information

    11833 Grays Corner Rd, BERLIN, MD 21811

    www.oc-blueflame.com

    Service hours

    Sunday:
    Closed
    Saturday:
    Closed