Watermark Swimming Pool Services Inc

We have had a miserable time with pool companies. One after another have come in and not been helpful except for taking our money. Nick and Watermark Swimming Pool Services were AMAZING! It was a hard spring with all of the rain and the project did get delayed, but it wasn't because of Nick. He kept me informed of what each step would be and if the weather impacted the work or not. I could not be happier with the entire experience! Nick has a customer for life!!!!

I am absolutely thrilled by the service and quality of work Watermark provided. We worked with Nick who very helpful and informative. The crew always came on time and left the work site so clean. The pool tiles and coping look amazing. We also had drain covers installed in the deep end of the pool and our skimmers were adjusted to the height of the pavers. I highly recommend Watermark Pool Service Company. Nick always kept us informed as the work progressed. He was a pleasure to work with. If you need any work done on your pool, this is the company to call.

It was a real pleasure working with Nick and his crew. Nick came and after sizing up the pool explained to me my several options. Shortly after he priced out the job. For the work to be done, I thought it was quite fair. We set a start date and his crew came on time. His crew were competent, hard working, and respectful of me and my property. I can strongly recommend Watermark Swimming Pool Services.

Watermark owner Nick Leinbach has lead his team in repairing my pool on three occasions over the past few years. I wanted to share the positive experience with others. They have identified and repaired a spa drain leak, completely resurfaced the entire pool interior plaster and most recently found a leak and replaced the spa light and resolved the leak. In every situation Nick has been responsive and relied upon his expertise to solve the problem. His team is professional and very technically knowledgeable and complete the work on time with care for my property. They make the extra effort to ensure to protect my pool furniture, surroundings and leave the site in perfect condition when the work is finished. Nick even phones to follow-up that all is well with the customer. I have recommended Watermark to my neighbors and they too have received excellent service from the Watermark team. I sleep better knowing that I may rely on this fine company to service my pool in the future.

Sent a email to the owner of Watermark pools on June the 16th. Asking 4 a quote on replacing the coping stone around my 20 X 40 in ground pool & resurfacing my concrete deck. Cost between $20K - $25K not a small job. The owner sent me a email on June the 19th to set up a date to take a look at the job. I told him I flexible and I could works with his schedule. Didn't hear from him. On July 6th I called Angies List. The owner called to set up a time, he did come out on July the 8th, check out he job said he would email me a quote. Today is July 21st. So from my 1st email to WaterMarks on June the 16th, today is July 21st no Quote . Six weeks, if he didn't want to do the job Y did he waste my time. I give Watermarks & the owner Nick a F-. .

We used the services of Watermark Swimming Pool Services Inc. The last date of service with them was in October of this year. They are very professional, prompt and the quality of work seemed exceptional. My interaction with the provider was good. For the price, they were comparable.

Excellent! Color and texture was exactly as Nick described it and quality is perfect.

Absolute Beautiful job. Great workers. & very professional.

After trying to get tiles repaired on our negative edge pool by others for over a year, Nick came and got the job done! He clearly knows his business and is fairly priced. His crews did a very professional and attractive job and am looking forward to next summer with a pool with out half its tiles missing.

- After the hard winter of 2013-14 with many precipitation and freezing events , the original waterline tile on my 15-year old in-ground pool began to fall off in several places. - After researching all the pool restoration companies on Angie's list I decided to contact Watermark Pool Services because of their numerous glowing customer reviews. Although it took a week and several tries to have them respond to my inquiry, Nick did call me and set up an appointment to come to inspect my pool on June 7th. He arrived promptly at the scheduled time, carefully inspected my pool's condition, and discussed my options for repairing the tile and bonding along the comping stones along with cleaning the plaster and replacing the failing caulk around the comping stones. Nick answered all my questions and did not push or try to sell me any additional restorations services that I didn't need at that time. - I receiving Watermark's estimate about 14 days later, accepted it and sent them a deposit check for 1/3 of the balance. I picked out new tiles on July 9th and Nick ordered them. - A pool restoration crew of three arrived on August 9th. They completely removed the old tile and installed my chosen new tiles on that first day. The crew was very professional and did high quality work. Jorge, the crew chief, was particularly good at explaining the work being done and keeping everything on track. The next day (Saturday), Jorge came back and performed the lite acid wash which removed years of heavy metal blue stains and made the plaster look amazing. On Monday, Jorge came back with an assistant tocompletely re-calked around the pool between the comping stones and the pool deck. - Thanks to Watermark Pool Services, I now have a beautiful, clean, and properly sealed pool that will stay that way for years to come. They were easy to deal with and they did fantastic work.

In the Fall we noticed a few areas of loose tiles in our swimming pool and we called out a local pool company to assess the situation and they determined that both the tile and the coping needed to be replaced and provided a quote. We decided to sit on it until the Spring and now we?re revisiting the issue. Now that Spring is here we called the 1st Company for a revised quote and pointed out a few missing items on the contract like water and caulking. They came back with a second quote that was $3,000 higher than the quote they had provided in the Fall. We also called Watermark and another company to provide a quote. Nick from Watermark was very responsive, we had no problems contacting them and he came out within a week to assess our pool issues. He was on time and considering the traffic in our region I wouldn't have cared if he was a little late. Nick thoroughly evaluated the condition of the tile and coping and said that we shouldn't do anything at this time. He said that there is some degradation in the coping, but we?re not going to lose any bricks anytime soon and it is not an immediate problem. He made a similar assessment about the tile. There are lose tiles but retiling the entire pool would be overkill at this point. He suggested that we could make some minor tile repairs ourselves if we?re concerned about the aesthetics, otherwise wait. This is good news for us, we have a kid getting ready for college and we do not need major pool renovation at this time. We?re very glad we talked with Nick and would highly recommend consulting Watermark for any pool repair or renovation work.

Nick was great, did everything he agreed to, and did an outstanding job. The 40 year old pool and deck look brand new. Nick worked very hard with us to get the color selected. There was a lot of structural damage to the pool, which Nick fixed. The new pool cover is great also, keeping all the leaves off. There were a lot of old problems uncovered with the pool, which Nick was able to diagnose and repair. The old deck was double layered in steel reenforced concrete (16 inches in some areas, which caused a few extra days of jackhammering for the new plumbing). Over that was a three inch layer of pebble grain 1970s junk that hurt to walk on. The new multi coat application really improved the old look. You will be pleased with Nick's patience and hard work.

Nick Leinbach was just excellent to work with.. He kept me well informed of everything that would be going on and his crew could not have done a better job.. the pool looks beautiful and I have Nick Leinbach to thank for that.. I would highly recommend Watermark to anyone considering pool renovation.

We got bids from three companies off Angie’s List. Watermark was in the middle for cost, but they were willing to work with us on a time frame. The pool cover is outstanding. It is a perfect fit and we could not be happier! The only problem is that they took the pool back in March when they finished plastering and they lost it. It did take them until October to return a new one that was made for us. It was unfortunate that it took so long because all of the leaves had fallen into the pool. However, we are happy with the cover. They did clean up well after each project and you wouldn’t even have known they were here.

The work was great! Their price was very much in line with other companies. They are a very good company. They were here when they were supposed to be here. We worked closely with Nick, the owner. He explained everything very well to us. If Nick was not on site, there was always a project manager on site that had great communication with Nick. Nick has had his crew for at least 15 years and they are all very professional. They completed the work in about two weeks. We did have a couple of problems, but they came right back and fixed them. They ensure that their customers are satisfied. They even give a two year warranty on the work they do which is the longest that we found. I would definitely use them again.

They did a very good job. The team was on time and professional. The owner checked in on things and obtained feedback. It took them about a week to complete eth work. They cleaned up well after the job was complete. Everything turned out great and they did a really good job.

I had tried using their website form to contact them and it didn't work, so I called Watermark and Nick picked up. After explaining to him what we needed, he agreed to come out at a day and time I specified some weeks away. Tried contacting Watermark again a couple times--once to find out what the price would be for the consult and once to confirm the appointment--using the website and phone, but got no reply. That's the reason for the "B" on responsiveness. BUT... Nick showed up on time and was very professional. He took some of the pool cover off and gave us his assessment of the condition of the parts of the pool he could see. He answered all of our questions about what it takes to own a pool. We are going to use the information he gave us to decide whether to keep the pool or not. He explained what his company does and approximately what he would charge to help us get our pool ready for use (draining and cleaning). He gave us approximate costs for various aspects of pool ownership. We were thankful for the information Nick gave us and asked what we owed him for the service. Nick said we owed him nothing for his expertise and time. He just asked that we give him the chance to bid on the draining and cleaning of the pool if we decided to give that a shot. This was the icing on the cake. Nick's professionalism and sense of customer service was welcome and appreciated.

They did a great job and sooner than expected!

Watermark was quick to survey the job on my pool and make me aware of the problem quickly and provide a solution. A quote for service was provided within a few days and the actual billing was right on target. Nick was professional and informative and I could not have had a more pleasurable experience since I have been dealing with pool companies for over a decade and I was impressed. EXCELLENT!!!

He was SO thorough and really made me feel confident in my purchase. He was honest and open about any issued the pool had.

Nick was very prompt and knowledgeable in his assessment of my damage and what was needed to be done for the repairs. His price was very fair and in line with other contractors. I wanted to deal with a local company that I could trust - and it appeared to me that Nick runs that kind of company. He said the job would take a week. Once the work was started, his employees did a great job, were courteous, cleaned up after themselves, and let us know each day what they completed and when they would be back. The job was done when he said it would be, on time, no extra charges even though they did a little more than in the statement of work. The job took a minor delay due to weather, but the project was still done in about a week's time as promised. We are very pleased with the coping and tile work that he did - my pool looks brand new (plus the new tile brightened it up quite a bit!).

From our initial contact with Nick Leinbach through completion we couldn't have asked for better service and communication! Nick came to give us an estimate based on the condition of our pool and our design preferences. He made it clear what was essential to maintain the pool's structural integrity and what was optional/cosmetic. We felt comfortable that his analysis, suggestions and prices were honest, professional and competent. This man knows his business and willingly goes into detail regarding options and the pros and cons of those options. He was always responsive to questions, provided the timeline for the "deconstruction" and the "reconstruction", let us know when we needed to have decisions made (tiles, colors, plaster finishes, etc), and got us the samples of each that we were considering so that we could line them up side-by-side to see if we were getting the look that we wanted. He never influenced us to select upgrades or more expensive options-- Watermark Swimming Pool Services has a crew who are experienced and fanatical about getting the work done with attention to every detail-- They were a joy to observe. Such competence! Even though there was a lot going on, the area was cleaned up every evening, equipment covered and clustered (not scattered over the project) and deck/patio hosed down. They guys were careful with the landscaping and the lawn---not a shrub or plant suffered from this work! (And they had to haul out the old plaster and tiles with buckets and wheelbarrows, so there was much care taken as they cleared the debris.) Nick and the crew kept us informed about when they would be at our place (since the work is contingent on the weather conditions)--so we knew when they were coming--and they were prompt! The crew worked without playing music --thus maintaining the tranquility of the residential area. They didn't smoke on site. Finally, Nick has on his team various specialists who come in at the appropriate time-- We now have a refurbished pool that could appear in Home and Gardens magazine!!

Nick and his people did everything as promised. Started on time, did quality work and cleaned up afterwards. I waiting to comment here until well into the following season to judge the quality of their work. It is holding up very well. Looks great. I would use then again

It was a pleasure to work with Nick of Watermark. He was very helpful in choosing the products to be used. All of the steps involved were clearly explained. All of the people who work with him were very hard workers and very pleasant. Any problems that arose were quickly resolved. Nick even came to address a problem on 4th of July weekend. I was extremely pleased with the finished product.

Everything went well. The gentleman was great, and he provided a detailed estimate.