Watermark Swimming Pool Services Inc

pool renovation

They were very professional.

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Still not done.

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See above.

Great experience

The pool renovation took 8 weeks from estimate to completion (June 3 - July 22). This included redecking, which was done by another company that was recommended by Nick Leinbach, the President of Watermark Pools. Estimate: Mr. Leinbach came out and inspected the pool damage on June 3. He provided an estimate around June 10. He then ordered tile samples that we had selected from catalogs to be sent to my house. After comparing with another estimate (which was very similar), we submitted a deposit about a week later, and Nick ordered the tiles and coping. Throughout this process, Nick answered all my questions very promptly via email. He inspired confidence, and was able to start sooner than the other company. Work: The next step was removing the cover and draining the pool. This work began around June 23. After the pool was drained, the old plaster was removed using some process that is more environmentally friendly than sand blasting. This is a very messy and noisy process while it is happening, but the workers contained the mess well and cleaned up nicely when they were finished. The coping and tiling work was done next. The old coping and tile were removed. There was a possibility that more damage to the underlying structure would be discovered (Nick had mentioned that in advance), but we were fortunate that his original estimation of the extent of the damage was accurate, and the work was done within the original estimate. The tilers that Watermark employs are highly professional. Their work is precise and meticulous. We are extremely pleased with the tiling and coping. This part of the process is neither very noisy nor messy. Final choices: Nick came to our house to finalize the choice of plaster color. From samples, we selected a blue color that would work well with the tiles, and we are very pleased with it. It was worth the extra $2,000 in our opinion. Nick also recommeded a company that does decking repair/replacement. We were pleased with the work of that company as well. (The cost of the decking was separate from the cost of the pool renovation.) Replastering: There was a bit of a delay due to the plastering machine needing to be repaired. Once the plastering was complete (another noisy process!), water was trucked in. Nick arranged for that. (The cost of the water is separate from the pool renovation.) At no charge, Nick completed all the normal pool opening activities. He also explained how to brush down the surface and maintain the water balance in the best way to preserve the new plaster, and recommended someone who could continue with pool closings and openings in future. Final work: Watermark Pools returned immediately after the 3-day decking work was completed to install the caulking between the coping and the decking. Our goal had been to complete the pool in time for our son's return from camp on July 22, and that is exactly when the pool was ready for use. Overall: Nick was highly professional, responsive, and very informative all throughout the process. This is his family's business, and all the work he oversaw, from start to finish, was of the best quality. This was an expensive undertaking, but we are very satisfied with the outcome.

Initially, Nick came out and looked at the pool while the cover was on (so even though he pulled the cover back at the problem areas, he couldn't fully assess the situation). He told us he could replace the tiles for a low price, but he thought we probably had a situation where other tiles would soon fall off. So he suggested we consider replacing all the tiles at the waterline. This work was about 5 times more expensive than just replacing the tiles, but it would be a more permanent solution. We decided to go the more expensive route and picked out a couple of choices for new tiles from Watermark's web link catalog. Nick came by to show us samples so we could make a final choice. By then the pool was open, so Nick did a more detailed assessment--and told us we didn't need the more expensive work. He advised us to simply replace the tiles that had fallen off, so that's what we did. His men showed up on the scheduled date and did the work very quickly (less than two hours, I think), and it just looks beautiful. Terrific job, excellent workmanship, and polite, helpful and honest people. Couldn't be better!

Great company to deal with. Efficient, curteous, friendly, professional work. Alsways there when promised, owner made sure that work was performed satisfactorily.

The work proceeded smoothly from start to finish. It was fall and leaves were falling. We were worried but the crew very professionally put up a net. That took care of the problem.

see above.

The service went really well. The owner, Nick, came out personally to either do or oversee the work. He took a lot of time to examine the pool (a large, inground cement pool that came with the foreclosed house) and, most importantly, explained to us how everything worked, since we didn't know the first thing about how to care for the pool. In the process of testing the lines, we found that the old fiberglass sand filter had cracked and that the pump was dead. When the items came in the mail, Nick installed the filter and taught me enough to know how to install the pump myself. We plan to completely renovated the pool in the coming years and we will definitely use Nick and his services again in the future.

We had planned on renovating our swimming pool for quite some time. However, the estimates we received from most companies were exorbitant. Some companies wanted us to sign a contract on the spot, before we would have been able to obtain other estimates. Mr. Nick Leinbach was recommended to us by a company that in the past has provided services for our pool. Mr. Leinbach is very knowledgeable, made suggestions that saved us additional costs and was always there to make sure that the work proceeded as scheduled. His crew did an outstanding job, from beginning to end. We did not have to worry one moment during the whole renovation. The pool looks fantastic, thanks to Watermark Swimming Pool Services, Mr. Leinbach and his crew. ? If only all companies would be as responsible and reliable as Watermark Swimming Pool Services.

Watermark Swimming Pool Services was a pleasure to work with from beginning to end. After phoning in to request a quote, Nick promptly came over the next day and was very knowledgeable about what needed to be done with the pool even with the winter cover still on. The previous season, we obtained quotes from other pool renovation companies, but none of them seemed friendly or very knowledgeable about what work needed to be done. Our pool is an Anthony pool, and the bond beam and concrete area around the perimeter was crumbling. The previous year, the wall that separates the pool from the spa actually crumbled and fell into the pool. Nick gave us a quote which was pretty much on target even after discovering that parts of the pool was in worse shape than we had thought originally. Nick brought over samples of coping tile as well as perimeter and trim tile. He also showed us some plastering options and explained everything in great detail. Nick was also very responsive anytime we called or emailed. Work started pretty much right away. The employees of Watermark were great; their attention to detail and quality of work is beyond excellent. They cleaned up after each work day and even though we had other contractors on the property (bath renovation), there were absolutely no problems. The work was very quick, and our new pool was filling with water in no time. The results are beyond anything we could have imagined (see pics). Our new pool is absolutely beautiful and we are extremely happy with everything. We feel very lucky to have found Watermark and highly recommend them for any pool renovations, as they are a small company with great customer service, very knowledgeable, and do high quality work.

The work went extremely well. Nick is a real pleasure to deal with. He's honest, professional, courteous, extremely knowledgeable, and always timely. He gave me an estimate for the work July 2008. I contacted him in May 2009 to get him under contract. He updated his original proposal to reflect changes in some prices, and he cautioned me that he noticed a crack in the pool that he would need to get a better look at before he would continue. His folks drained the pool and inspected it. They found some structural damages near and around the pool seat. Nick called me and scheduled a meeting so he could share with me what he found. He met me at the pool at the appointed time and took his time to explain the situation and to pose several alternatives to address it. We selected to have him repair the structural damage, and then continue with the new tile and the re-plastering work as prescribed in our contract. Nick gave me a verbal estimate of the change in price to repair the structural damage, and upon my concurrence, he proceeded with the work. The work was frequently interrupted by the rain we had in the Washington area during mid-June 2009. Nevertheless, Nick finished the work in a timely manner and went beyond the contracted scope to arrange for delivery of pool water, and to schedule my normal pool service provide, Potomac Aquatics, to open the pool the afternoon of the day the pool water was delivered. The invoice Nick sent me was clear, self-explanatory, and met the price he verbally quoted me. It was a real pleasure doing business with Nick and his folks. They were diligent when working and always cleaned-up after their day of work. I HIGHLY recommend Watermark Swimming Pool Services for anyone looking for an honest, reliable, knowledgeable, and professional pool repair contractor. When you hire Nick and his folks you know you will be in good hands.