Topline Moving & Storage

The movers were punctual, and worked hard and diligently for 16 hours to get us moved. Some of the packing was a little overdone, which does not sit well with me since we were paying by the hour. Also, some items were very well packed, while others were just thrown into boxes. We had been told that we could leave our clothing in the dresser drawers. The crew apparently did not agree, as they dumped all our clothing into boxes. It took forever to unpack because everything was jumbled up. Our main complaint is that the movers damaged our property and took an extremely long time to make amends. Toward the end of the packing phase of our move, one of the workers went up into our attic to bring down boxes, without our knowledge. (We had planned to bring the boxes down ourselves, and had told the crew as much.) The worker stepped through our attic floor and put a big hole in our bathroom ceiling. He did not bother to tell us what had happened, but I noticed it on a final walk through the house. We were told by the company that we could either take their offer of $100 for our repairs, or go through their claims process to reach a settlement to repair the damage. We had to provide written estimates for the repair, and then had to wait for the 90-day claims process. Meanwhile, we had tenants moving in to the house, with no way to repair the bathroom. At the end of the 90-day process, the claim department told us that the moving company was responsible for repairing the bathroom. Why it took three months to reach this conclusion is beyond me. Within a week of this decision, the moving company sent a contractor to the property to make the repairs. This company would probably be good as long as nothing goes wrong, and if most of the boxes are already packed. However, the management appears to be unfamiliar with their own packing procedures and claims process.

I used Topline a couple times. First when I moved to Maryland and 2nd to help me out to pack up and store my mother's possession from her home. Both times the crew were professional and took very good care of my belongings. They packed all the stuff up and carefully stored it in their storage. I would always use them, and have them already scheduled to move my mother's stuff to an estate auctioneer.

The movers were supposed to arrive between 8:00AM and 9:00AM. They arrived at 9:30, ?because of traffic? ? as if it was a surprise there would be traffic on the Beltway at that time (they called at 8AM saying that they were just leaving their offices). When they arrived, it looked like the guy driving the truck just got his license, as he came within inches of hitting two of my neighbors? cars as he was maneuvering the truck into position. It took them a little bit to get started but when they did, things went relatively smoothly. When we finished at the condo and went to the new place, the foreman wanted to get all of the payment taken care of prior to unloading the truck. This is where things got strange, as he wanted to charge us for his time that he spent wrapping the sofa, etc. We had had shrink wrap left over from a previous move, and he used that to wrap the furniture (along with lot?s and lot?s of tape, which they loved to use throughout ? which we were then also charged for) ? and even though he had used our shrink wrap supplies, he still wanted to charge us for it. We spent about twenty minutes talking about it, he called the office, and they finally agreed to not charge us for those services, as they finally agreed that they had not clearly quoted us this when they were giving us their listing of prices. The unloading went relatively smoothly after that. They finished their unloading about ten minutes into the fifth hour of the move, which meant that they could charge us for the full fifth hour ? which I was pretty sure that when I talked with their sales rep at the time I obtained the quote, he said that they would charge per 15 min increment, but, alas, that was not specified in the quote. The last bit of shadiness happened when my wife went to ask for the left-over tape, since we were charged for something like 18 rolls of tape. The foreman said that they threw all of the rolls away ? even though she could see a number of them in the truck. Overall, they did a decent job with the move, but their deceptive business practices marred the whole move experience, added stress to the process and causes me to give them a D- for their work. I will not use them again and will recommend to anyone else to not use them in the future.