Sila Heating, Cooling and Plumbing

The technician came on time. He connected one side a horse to water heater at basement and placed other side horse in our lundry room'm sink ( about 38ft long), then turn on the water heater, flushed about few minutes. I saw water was dripping from the horse to sink, and technician used his one hand collected little water says to me water is clean and your water heater is good.

I found them through Angie’s List. They’ve always been very good. This was at my rental property. “A” on maintenance check and cleaning. I have a radiator heat system, so they just cleaned the furnace. I used them because they had a good rating and they were available. What stuck out as well was their tech was great. The person who serviced it. He was thorough, communicative, good vibe.

We called and specifically told them what was wrong and what parts they would need to fix it. That did not get relayed to the guy who came to fix it so he actually had to come out a second time to finish the job.

Great job, reasonable, professional, honest, and trustworthy.

Punctual, professional and got the job done.

Quite well. I appreciated the feedback and recommendations.

Great. Checked the furnace and the AC

The technician arrived as schedule and performed an A/C Tune-up

He was on time and went right work. Very professional.

At 9:40, I got a call from dispatch saying that Josh would arrive between 10-10:15, and he showed up a few minutes before 10! Josh was able to quickly deduce that our pumps were still working, and was able to install a drain safety on our condensate lines for $285 each. The drain safety is a) clear, so we can monitor any blockages, b) has a brush and two little ports for us to clean it out if needed, and pour bleach in periodically to disinfect the lines, c) will automatically shut off if it gets backed up to prevent future backups and alert us to any issues. Before he left, Josh not only walked us through how to clean out the pipes and where to pour the bleach, but tidied up some of the cables in there with zip ties and replaced the air filter with new ones we had at the ready. $285 each for peace of mind is totally worth it and we'll be calling Sila to schedule installation of drain safeties for our two lower units once we can contact the residents! Thank you Sila, and Josh, for your prompt, courteous response, and great, efficient work!

Joey was the technician and he got it going again with just a service call. He was great. My system is old and I will need it replaced but I never felt pushed or that I was being told anything other than the truth. I am going to be using them when I do get enough money for replacement. I also got 2 phone calls, one to let me know the technician was on the later side of the 2 hour appt window and he made it 1/2 hour before the window ended.

prompt and professional response, great service and great admin help via Angieslist, too

These guys are amazing. I will never use another company. When I called, they were very busy, because it was the first hot day of the year and a lot of people were having similar problems with their AC. I also happened to be 9 months pregnant, and the heat was making me feel dizzy and sick. I called their emergency repair line on a Sunday morning, and they arrived within an hour. They unfortunately couldn't repair the unit - it was just too far gone - but they clearly explained why and options for replacement. They expedited the replacement and got us a new unit within a couple of days. We've been using it throughout this hot summer, and it works beautifully - so much better than our old unit ever did. I can't say enough about how kind and compassionate they were and worked hard to get us the unit installed as quickly as they possibly could. Amazing company!!

Both boiler and HVAC are still purring along.

I had a very positive experience. They offered to schedule my technician to come out the same day. The technician came as scheduled and quickly diagnosed the problem. I chose this company specificallyl because of the reviews over the years on Angies List. It was a wise choice! I would recommend them to anyone and would gladly use them again. They were honest and told me upfront the service call was $98. I thought overall the price for my service was very fair.

Silas is great. Would absolutely hire them to replace my HVAC (needed in the next couple yrs).

Services performed as advertised in the Angies List offer.

It went fine. The tech arrived on time and was very thorough and professional in his work. He made sure everything was neat and clean when he finished. I have used this company before and am always pleased with their work. I decided to sign up for a service contract with them that same day.

It worked out great and it was very good deal. He was very nice and it worked out very well. a

The checkup went very well. Jeff the technician was on time and very professional. He gave me some suggestions to getting my upstairs level from being so hot in the summer. I'm happy to say there were no problems with my system and it was running well. Jeff informed me that my thermostat was outdated and had been recalled some time ago. Of course I had him replace it. I wasn't too happy about the price I paid for the thermostat after I researched it. But I went with it hence the cost for service below which also includes their service agreement.

A technician named Billy came, and I was very pleased. I thought he was very good. He seemed to be pretty thorough. He fixed it. It was working when he left, thank God! Their price was okay, it was a little higher than some places, because actually, usually every year I have BG&E come out and they have specials from time to time. They’re price is usually like $49 no more than $59, but when I called them, they were only taking people who had contracts with them so I couldn’t get in, so that’s when I called Angie’s List and saw the special. I thought the price for me was a little high for a summer check-up. He was pretty good, so I won’t complain. The quality was good. He was friendly. He was courteous. He did the job. He arrived on time as far as I can remember. I can’t think of anything that was negative, in fact, I think I recommended them to someone else, my neighbor. I would use them again, if the price isn’t too high. If they don’t go up too much, if he’s reasonable definitely. He took about 40 or 45 minutes.

Billy was prompt, courteous, and very professional. He showed me exactly what would be done and took the time to explain the procedure so that I would have a good understanding. He cleaned up behind himself and was very professional the entire time. I would definitely recommend this company for service.

I need to get my two AC units serviced (units that Sila installed with the mini ducts, which I highly recommend!). They were great on scheduling, service and price. They were flexible on when the service person showed, he showed on time, did the work efficiently, was informative and helpful. All-around excellent!

Everything went great. Punctual and professional. Price was great. I turned my initial service fee into an annual service plan for a great price.

the company was very honest in letting me know because of the unit I have I am not in need of the service I thought that was a very honest way of doing business.