Sila Heating, Cooling and Plumbing

We recently renovated a garage apartment and with cold weather coming were concerned about how the existing gas furnace would perform. I took advantage of the Angie's List coupon offer for a $69 cleaning and called Sila. They were able to come out the same day and Joey arrived within the 3-hour window. He was prompt, courteous and professional, even putting on booties before going into the apartment. He performed the maintenance checklist - and even lit the pilot, and reassured me that the furnace was now in good working order. I was impressed with the level of service and thought I got a good deal.

The tech, Joey, was excellent. He was very knowledgeable, provided good advice for routine maintenance and care, and even fixed a problem that my home warranty company didn't know how to fix.

Service tech. solved the leaking problem.

I never heard back from Niel or the company, Sila Heating & Air Conditoning. I never received a proposal. Update: March 2013 I received a call from them and they very apologetically admitted that my file was mishandled. In the meantime they did come out to look at our house as well as come up with an estimate in a timely manner. I did appreciate their apology, concerns as well as having a member of the management team join the sales representative in looking over the house and coming up with an esitmate. They did not pressure us into anything and left the lines of communications open. Again, I really appreciate when there is this kind of follow up.

Our air conditioner stopped blowing cold air right after the huge storm in the DC area in late June. I checked Angie?s List, and most reviews for Sila were positive. When I called Sila, they were able to send a technician that same day, which seemed encouraging. After checking the fuse box and replacing some fuses next to the AC unit, the technician surmised that the compressor was broken and needed to be replaced, which would be ?very expensive,? as much as several thousands of dollars. I?m not sure how he figured out that the compressor was the issue, since he wasn?t looking at it at the time he made this assessment. He charged me about $100 for the visit and the two fuses he replaced, and told me I?d be receiving a call that day from Sila regarding the estimate for replacing the compressor and labor costs. Okay, so we mentally prepared for this ?expensive? estimate that I was to receive via phone from Sila. I did not hear from them that day, nor the next day. It seemed strange that they would not be calling me ASAP if they stood to make so much money from me. I ended up having to call them to ask for my estimate. I was promised a call back shortly with an estimate and never heard from them again. We ended up calling another HVAC company that was recommended by a neighbor. After taking a look at the unit, these guys determined that the compressor was just fine, and that some wires needed to be replaced, and the coils needed to be cleaned. Total charge: $320! Big difference from thinking we needed the compressor replaced at the tune of several thousands of dollars. The AC works fine now. So, I?m guessing Sila didn?t want our business, even though we were ready to believe that we needed this very expensive work done, not to mention desperate since the temperature was averaging 100 degrees each day. I guess our guardian angels were looking out for us. UPDATE: I was contacted by a Sila representative who apologized for this experience and promised me a refund. Much appreciated, thank you.

Overall, everything went well. I would recommend this group to others. Hopefully I won't have to replace my new HVAC furnace/AC ever again! My family is very happy as we now have AC that is comfortable, adjustable, and dependable. We look forward to nice heat in the winter, too! Thanks SILA!

We would not use them again. They failed to show up the first time we scheduled them and when they did show up they delivered the wrong equipment. The work was fine but all the rest of it was completely unprofessional and unorganized.

Everyone was great; the crew was extremely polite and professional. The system is works like a dream and the units in the ceiling are very discrete. Unfortunately my house doesn't have enough closets to route the air from the main level to the above ground basement so one of the ducts had to be routed through the corner of a room. The guys were upfront and told me the challenges before I signed the contract so I knew there was no other option than for them to put the ducts in a corner and for us to soffit the area. They also did their own electrical work which assured that there were not additional electrical expenses needed to get the unit running. Highly recommend.

Our experience with Sila was truly great from the start of the quote process with John to actual installation and use of the system. The installation crew worked extremely hard, communicated with us any changes, and knew exactly what they were doing. We had a bad experience with a contractor in the fall so we were really weary about having more work done to the house, but Sila made it as smooth as possible. The crew even asked to stay late a few nights and work on a Saturday since they had started the project later than scheduled and wanted to stick to the original deadline of completion within one week. I have never seen such hard workers and they tried their best not to disrupt our daily routines and cleaned up every night. i highly recommend Sila and the only reason I gave them a "B" on punctuality is because they had called to re-schedule the start date twice. This was due to a cancellation of a job so they moved us up and then that individual came back so they had to push us back again so we understood. Plus their original quote said the earliest installment was mid to late May, which the job started after Memorial Day and was done the first week of June, so they stayed true to their word.

Overall, my experience with this company was excellent! Their service technician, Mike was extremely knowlegeble and professional. He showed up on time and went above and beyond our expectations. He correctly diagnosed the problem with our unit and effeciently made the repairs. It was extremely hot on the day that he arrived, but he worked inside (a very hot house) and outside without a complaint or slowing down. Before I knew it, he had our air up & running. He found an electrical problem with the unit that was a far less costly repair than other companies had qouted us. Before he left, Mike was kind enough to give us tips and reccomendations and even showed our teen son where and how to install the filters on our units! I'll be using their service exclusively going forward. I'm a new member of Angie's List and so very glad I joined!!

Really an ideal experience. I got them on the phone on the first call and set up an appointment within minutes. Turned out that they later had a scheduling problem for the time I'd picked, but they let me know with plenty of advance notice, so picking a new date wasn't a problem. On the service date, the technician was on time and extremely nice -- he checked out the A/C system in my cramped, superheated attic and on my roof quickly, diligently, and without a word of complaint. With an Angie's List coupon, I paid $89, which felt like a steal. As I told the technician, I fully intend to call them in the fall to check my heating system.

Mike was excellent, and saved the day so that we could hold the graduation party we had planned for the afternoon, on a very warm day! The experience from the dispatcher to the repair person was excellent. Mike's attention to detail was outstanding. He made suggestions for future service, which we plan on doing.

He was prompt, nice, and thorough. Price was reasonable and with Angie's list coupon it was very good.

Overall, the service was excellent.

I live in a house that was built in 1888 and I never had air conditioning at all, so I decided that I really needed to have it done. I got lots of bids, and they didn't come in as the cheapest, but they were amazing. They came in and put the air conditioning unit in the attic and they had to put in a lot of duct work since I had nothing. They did an amazing job. They cleaned up after themselves and you couldn't even tell that they had been in there. There was no dust and no powder from the plaster. There was nothing, and it works beautifully. I would strongly recommend them. They are just also great people; very conscientious, very hard-working and pleasant to be around. It was a great group. They were very thorough and the duct work is great.

I asked Sila to inspect my furnace to determine if I needed a replacement. After 60 minutes or so, the technician had identified the problem and fixed it. I told him I was relieved to find out that I did not need a costly replacement. He said that he did not think it would be right to try to sell me a whole new system when I didn't need one. I really appreciated that the company had the integrity to not push more product than I needed and would obviously support their staff to do the right thing instead of the most lucrative thing. A great experience, very professional. I was completely satisfied.

I was very impressed with the work performed by Sila A/C. The excellent started with the initial visit from the estimator, Neil Huber. He did a thorough check of the exisiting system, took measurements and explained the work that was needed. A few days later, he came back with an estimate and my options. He outlined several options for me and let me make the decision of what I wanted; no pressure. A few days later, the crew came to do the installation. I was extremely impressed with them. They showed up right on time and got to work immediately. I was a little nervous about the amount of work that would be required and the difficulty in removing the old unit, but my fears were quickly assuaged. The crew took care of everything and did so perfectly. The team was trustworthy, clean and very polite. The work took a little longer than expected, but they let me know when they would be through. Overall, I am extremely pleased with the work and service provided by Sila. I would would not hesitate to recommend them to others. After having, an outdated, problematic system for a few years, I am now looking forward to a worry free and cool summer. Thanks, Sila!

We got a lot of estimates and Sila was close to being the best - but we really went with them because of their great review track record on Angie's List. The guys that came to do the estimate did measurements, showed us pictures of what the completed vents and ducts would look like, and seemed very knowledgeable. I thought that they pushed the sale a bit too hard - we didn't need to be sold that hard - but they clearly knew their stuff. They came on time to do the installation, they installed the vents exactly where we discussed, and they completed the work in the time they predicted (and cleaned up after themselves).

Arrived before appointed time; was waiting for me when I got there. Very neat with shoe covers, etc. Quickly assessed the problem; made adjustments to the boiler, told me about $30 coupon here on AL and didn't make any other pitches or pressures for new systems, etc. Problem appears to be resolved; will follow up again soon.

John and his colleagues came to the house to discuss their proposed system and identify locations for the vents to be placed. They took as much time as we needed to answer our questions. We were given a list of people who had similar systems installed. We visited one woman in our neighborhood so we could see what the tubing looked like and we spoke on the phone with someone else who had used the system for a long time. All the reports were very good so we contracted with Sila for our job. The team that came to install our system worked very hard and did an excellent job. They were considerate, professional and cleaned up after themselves. We highly recommend using Sila! UPDATE: Sila staff are truly dedicated, kind and amazing! John took our after-hours calls and got help to us immediately each time we were in need. At first the technician went up to the attic and quickly drained the pan and air conditioning system started to work again. But when the problem began to happen every few days, they worked long and hard in our blazing hot attic to figure out the long-term solution. I believe they found a defective part to replace that was still under warranty. We are deeply grateful to John and his team for taking such good care of us!

The job was fine. They were good. They ended up having to come out twice but they only charged me for one visit because they didn’t have the right part. I thought that was very good. They were reasonable. They were very responsive.

This was a terrific experience and I highly recommend Sila. The methods used were totally appropriate for an older home with radiator heating. The staff was efficient, pleasant, and respectful of my property. They cleaned up carefully every day. I've already hired them for additional work on my heating system. Great team.

Their work is very good. My system is working very well now. They were prompt and courteous. I would use them again if I need them.

I called Mon AM. John came over that afternoon to take a look at things and gave me an estimate for the cost. Workers came the next morning to start the job and had it completed that afternoon. The job performed was excellent. The workers even took their shoes off when they came in the house. I would definitely call them again and also refer them to others.

Sila did a great job. Because our house has an odd layout that made installation difficult, it took them 5 days to install. The lead workman informed us where all the vents and ducts would go before he installed them and kept us apprised of changes/issues. There was also one project manager who came to our house every day to check on the progress and deal with any questions or concerns we had. The workmen were very diligent and were good at communicating what they were doing. They cleaned up very well after themselves and vacumned up all the drywall/plaster dust. When they had to run ducts through closets, they trimmed the shelves around the ducts so they were still useable. UPDATE: While the installation went fairly smoothly, we had numerous problems with the unit afterwards. First, the unit kept going dead whenever we left for a few days on vacation. Second, the installers didn't put enough outlets into certain rooms. Third, the heat pump unit wouldn't shut off. I don't know enough to say whether it was their fault, but I've had a high velocity unit in other residences before without any issues. Three times Sila came out and fixed it. They were very nice about it and came out promptly each time.