He was also involved in our conversion from oil to gas. Prices are reasonable and he's very helpful.
Description of Work: Maintenance of our gas furnace and hot water heater.
Rating Category
Rating out of 5
Yes, I recommend this pro
Denise H.
10/2011
3.0
heating & air conditioning/hvac
+ -1 more
The written estimate was different from the verbal estimate, and I did not like that. I would not contact them again in the future.
Description of Work: I got an estimate from Rolen Heating and Air Conditioning Inc to replace my furnace and air conditioning system.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Amy P.
05/2011
5.0
heating & air conditioning/hvac
+ -1 more
The owner, Mark Rolen, is truly an expert and gave meticulous thought to his recommendation, the installation plan and every tiny detail that a large job entails. It was WAAAAY more work than I could have imagined and they didn't shortcut a single step. When it comes to having an AC system installed, you want to make sure you have the right person and not just the cheapest price. This is an area in which you get what you pay for. That said, Rolen is more than fairly priced and is frequently lower than the others, particularly for service. He has worked on my house's boiler & radiators and fixed what the last guy couldn't. He also fixed an A/C at a rental we own after another "well known" chain charged me thru the nose just to come tell me they couldn't fix it. It seems like Mark Rolen can ALWAYS fix it. Rolen doesn't really advertise...they thrive through word of mouth, good prices and great workmanship.
Description of Work: Rolen installed central A/C including all ductwork with air filter and heat pump in my old home with no prior existing system or ducts. His installation also come with a 2 year service contract.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
NANCY F.
03/2011
5.0
heating & air conditioning/hvac
+ -1 more
They were wonderful -- completely professional, very detail oriented, extremely clean and respectful. The work they did was amazing.
Description of Work: Cleaned and serviced the furnace, including removing the motor and unblocking clogged drain line. Cleaned and serviced the whole house humidifier, outdoor air unit, and air purifier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$495
JOSE C.
07/2007
5.0
heating & air conditioning/hvac
+ -1 more
Mark was not the lowest quote of three, but only by $200, but boy was he worth every penny! And them some. He gave me a straight quote and at payment time deducted what I paid for the emergency repair!! Honest to a fault, didn't nickel-and-dime me as other small things came up (Freon filter, extra thermostat,etc). His crew is the most professional, courteous and thorough group I've ever had the pleasure to deal with. Work areas were left completely clean, they speckled walls where old elements came off, sealed old connections, removed all debris... just a thoroughly neat and complete job. Always on time, completed work as promised. Marc went to great lengths to explain everything, provided model brand and model numbers so I could shop around, He recommended the best possible model but did not sell me something I didn't need (There is a website were you can check the specs of any furnace). Truly, if you need AC/Heating work done you could not possibly be in better hands.
Description of Work: Initially diagnose and fix cooling problem. Eventually replace 40 yr old furnace and cooling element. Two other guys said it needed replacement period. Mark fixed for around $100 but warned it might no get me through the summer.At least I had air! I have dealt with AC companies before, nothing comes close to the level of honesty and service Marc Rolen and his crew provide.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
JEAN H.
10/2006
5.0
heating & air conditioning/hvac
+ -1 more
We have called on them for several years and will continue to do so.
Description of Work: Pre-season check of the furnace, replaced air filter, and checked and repaired ignition problem with our gas fireplace.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Rolen Heating and Air Conditioning Inc is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Rolen Heating and Air Conditioning Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Rolen Heating and Air Conditioning Inc does not offer free project estimates.
No, Rolen Heating and Air Conditioning Inc does not offer eco-friendly accreditations.
No, Rolen Heating and Air Conditioning Inc does not offer a senior discount.
No, Rolen Heating and Air Conditioning Inc does not offer emergency services.
Yes, Rolen Heating and Air Conditioning Inc offers warranties.
Rolen Heating and Air Conditioning Inc offers the following services: Heating & Air Conditioning
Duct Cleaning, Oil Furnaces, Radiant Heat, and New Home Construction