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Quality Window and Door Inc
Doors (Interior) - Install or Replace, New Windows - Multiple, Storm Door Installation,
About us
Brief History: Quality Window & Door Inc, was established in 1989 and continues to serve the Washington DC, Northern Virginia and Maryland areas with elite window and door brands and services. Who we are: Quality Window & Door Inc. has been deemed by many as the premiere distributor of window and door products based on experience, available selection, educational sales approach and quality service provided to our clients. Our Mission: Quality Window & Door Inc. takes great pride in providing exceptional value to our customers by supplying top-notch window and door products along with superior customer service. Our Customers, Homeowners, Architects, Builders, General Contractors, Design/Build, County /State Governments, Quality Window & Doorās success has come from hard work, solid business practices and impeccable service. Each member of the Quality Window & Door staff strives each day and on every project to make sure all of our customers enjoy their experience when working with QWD. Bob Neidig, President. Additional address: 2820 Dorr Avenue, Merrifield, VA 22031.
Business highlights
36 years of experience
Services we offer
aluminum, awnings, bay, bow, clad, custom, double-hung, entry, fiberglass, french doors, hurd, lacantina, milgard, norwood & parrett., panda, pation, picture, plygem, provia, residential and commercial window replacement, simonton, sliding, vinyl, weather shield, wood installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.326 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 12% | ||
| 8% | ||
| 0% | ||
| 12% |
Showing 1-25 of 26 reviews
Constantine E.
Apr 2021
My initial review of this company was very poor. Our order was delayed several times, and every time I phoned, asking to speak to a manager, I was referred back to my salesman. To Quality Window and Door's credit, my initial review prompted a visit by the owner of the company, Nick, who wanted to get some bearings as to what went wrong with my order. Nick impressed upon me that he wanted to make things right, and he promptly got about the business of doing so. We've had a lot of work done on our fixer upper over the fifteen plus years that we've lived here, and I have come to understand that, ultimately, we live with the product. Things often can go wrong, especially in a COVID world, but when the product is excellent, all things that go wrong can be easily forgiven. The storm doors that Quality Window and Door provided us are of exquisite quality and craftsmanship. They are far beyond anything that Lowe's or Home Depot have available to the public - even via their special orders, and I am overwhelmingly pleased that we decided to use the company. Based on our experience with the delays we had on our order, I thought I couldn't enthusiastically recommend Quality Window and Door to friends and neighbors who would inquire, but based on the products we've received, I've changed my mind. In fact, I have decided to contract the company again to replace the Home Depot (special order) storm door that we had installed, years ago, on our front door!
Constantine E.
Mar 2021
Purchased storm doors to replace screen doors
Emre Z.
Oct 2019
I ordered the windows and bi fold door (total cost $48K) on July 18th , the sales person (Christian ) said you will get all in 3-4 weeks. i am the developer, i started to project then time came up for install the windows, i called the office they said you will get it sooner, i gave them a time like couple days for figure out. then they said: your order is back order till no eta. i was in shock because itās been 4 weeks passed no one called me for delaying, then i called them every day to learn timeline. salesperson gave me their manager phone number (Nick). I called him couple times he did not answer, and he did not respond, then one week later he responded i am on vacation ill back to you. 2 weeks later Manager (Nick) finally said i am going to figure out order then let you know also he told me, we will cover your damage. my windows finally just arrived at their warehouse. itās been 10 weeks passed to get only windows. My projects have been holding it up to 6 weeks more because of window and bi fold doors. Now, we were making a schedule for delivering, Nick said we need to get full payment, i told him who will cover my damage. he said manufacture (PLYGEM). Nick called me yesterday manufacture (PLYGEM rep. Bob) offered them only $800.its funny. i did not accept it. Because i purchased window from Quality windows not From Plygem. Quality window and door should cover my damaged. So now, Nick manager of Quality windows door manager does not deliver my windows. I try to be reach out the owner. Nick said my dad is owner the company, i donāt care whatever you want to do it. which is i paid them $25K down already. my job is still delaying. Nick does accept company fault. He always blames to Manufacture. Customer satisfaction is 0 (zero) Iāll go their company with legal way. But make sure guys before you purchase anything from them think one more time. Family business does not care anyone.
Response from Quality Window and Door Inc
"We are saddened by our customerās review of us when circumstances are outside of our control. Quality Window & Door is not a manufacturer. We are a window & door dealer. Like any other dealer, we donāt control the manufacturing process or any other issue that could cause them delays. We also donāt respond to customer threats prior to shipment about delays. Our sign off document clearly states this at the top of every order that is processed. The best a dealer can do is champion the customerās cause. The ultimate decision for any consideration is in the hands of the manufacturer. In 30 years of business, we have never encountered a customer demanding delay charges & threatening us which such profane language & legal threats. The documents signed by our customers are meant to protect them & educate them so the understand what a dealer can & can not provide. We do our best to represent our customers, but can not please all."
Sally M.
Mar 2016
unknown
Holly G.
Nov 2015
We had used Quality Window and Door when we built a second home several years ago, and we ultimately decided to select them for a whole-house window replacement job earlier this year. We wanted high-quality windows, and had been very dissatisfied with the responsiveness and pricing of the Andersen Windows folks. Quality Window (Howard Baker) was very responsive and worked well with us, helping us to select suitable replacement windows. Their team was extremely efficient in the installation, and we are very happy. One small window failed (leakage between the panes) and QWD replaced it with no questions or problems. I highly recommend them.
Donna N.
Oct 2015
Weathershield suggested that I contact Quality Window to repair to my Vetter Windows which Weathershield warranties for glass issues. I called Quality Window and told them I had operational ,as well as, glass failure issues and I scheduled an appointment which was canceled and rescheduled by Quality Windows. When the inspector came he was knowledgeable and when he left I felt that he would repair my windows. I paid $150 for the inspection. I did not hear from Quality Windows for several weeks so I emailed and I was told they could not figure out the glass issues with Weathershield and there were issues with them doing any repairs. I then asked for a copy of the notes that the inspector made and a suggestion of someone who could repair my windows. I have contacted Matt McClure, service manager via email and phone and have received no response to my multiple requests. I feel that they have taken my money and I have nothing to show for it. I paid for the inspection and I should have a copy of their findings.
Response from Quality Window and Door Inc
"Quality Window & Door is a servicing dealer for Weather Shield Manufacturing. We service only Weather Shield windows and doors and other products that we sell. The product in question are Vetter windows manufactured in 1998. Weather Shield owns Vetter. We do not sell or service Vetter windows and they are no longer made by Weather Shield. Because we have a good working relationship with Weather Shield we sent our service department out to see if we could help the customer. Many of the glass sizes were identifiable by the tech so he felt that he would be able to get replacement glass and glazing beads and provide an estimate to make the requested repairs. Requests for pricing the correct parts and pieces were made through the manufacturer but it became apparent that the parts were no longer manufactured. Many requests and revisions were sent back and forth between Weather Shield and Quality Window & Door to no avail. In good faith we continued to try to find a solution through other sources. We now have located a company that will make new sashes with glass in place. Hopefully through our due diligence and persistence we will provide an acceptable solution and resolution to the issues at hand."
Wendy K.
Jul 2015
The low key sales approach and large selection was one of the reasons I went with this company. When it came time to select colors and measure the door, I was given a ton of helpful advice and guidance in choosing the colors that I am now completely thrilled with and that exactly match my house trim. The installation went very smoothly. This company did a great job and I'm so happy with the results - highly recommend them!
Response from Quality Window and Door Inc
"Thank you for the review (Removed members personal information). We are delighted that you are happy with your new entry door system. We appreciate your business."
Gennadiy B.
Mar 2015
I am also impressed with their craftsman team, they did everything the pledged to do, they did it on time, and they stuck to the stated price.
Joan O.
Dec 2014
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Joyce J.
Oct 2014
The window broke in October 2013, and it took until August 2014 to get it replaced. They wouldn't answer my calls, were nasty ("we have a lot of customers and don't have time for you"), etc. I purchased an entire house of windows from them, and expected reasonable courtesy. I even told them we would be purchasing 20 more windows (for our son's house nearby) and they didn't care. Needless to say, they didn't get that sale.
First, I was told the window would be covered under the warranty. Then when i would call back, was told they were waiting to hear about the warranty. Then they said it wouldn't be covered by the warranty. It still took months to get them to finally order it - I had to threaten them with contacting the BBB to even get them to do it.
I asked to talk with the manager, and was told that "I am the manager." Apparently the father who managed the business before is turning it over to his son -
I WOULD NEVER DO BUSINESS WITH THEM AGAIN. All I was trying to do was replace a small window with a stress crack - a window I had purchased from them.
First, I was told the window would be covered under the warranty. Then when i would call back, was told they were waiting to hear about the warranty. Then they said it wouldn't be covered by the warranty. It still took months to get them to finally order it - I had to threaten them with contacting the BBB to even get them to do it.
I asked to talk with the manager, and was told that "I am the manager." Apparently the father who managed the business before is turning it over to his son -
I WOULD NEVER DO BUSINESS WITH THEM AGAIN. All I was trying to do was replace a small window with a stress crack - a window I had purchased from them.
Richard G.
Oct 2014
unknown
Eric B.
Jul 2014
Communication with our sales rep Mike Hudson was great. He originally matched and then slightly bet out other quotes from competitors. Less than 4 week turn around from contract signing to installation. He worked through a false positive lead based paint reading in the house. Had to use a lead paint company to do a third party test, which found no lead paint.
The install crew was professional, clean and fast. Very happy with the whole experience. QWDs will get first bid when I knock out the rest of my windows.
The install crew was professional, clean and fast. Very happy with the whole experience. QWDs will get first bid when I knock out the rest of my windows.
Linda H.
Feb 2012
Quality was suggested by my general contractor, and she told me why she trusted this organization. I got as much information as I could from the sales team at Quality, including Bob Neidig, and I did research online. I knew I wanted to use these people for my window suppliers.Their show room, all of the staff, and the follow up was thorough and professional. Prices, and various configurations were worked up by Jason, and he provided a way for me to compare sizes and styles without confusing me. I ordered, they came in the time expected, delivered to the jobsite, and installed by my contractor, S.D. Lohr. When a stress crack appeared almost immediately in one of the six windows installed, they followed up immediately and ordered a new window, came out with a team of two to remove the existing window and replace it, trim it out, seal it and caulk it. It was a good experience, I learned a lot about windows - and I got what I wanted. I am a satisfied customer. Thank you.
Margaret O.
Jan 2012
, Went very well, no problems. Some rotten sills needed to be built up as well - this was suspected on the measure so all materials were on hand to do this work right away.
ROBIN M.
Jan 2012
Overall, they were punctual. They weren't as professional as I thought they would be. However the work they did was reasonable.
Rick R.
Jan 2012
In November we signed the contarct with quality windows and doors. Our experience up until signing the contract was good. from the time we signed the contract until the time we had them installed(Installer Dave is FANTASTIC!!!!) was a NIGHTMARE trying to get any kind of service!Here is the BIG problem with this company, they are completely unresponsive once you sign the contract. We were left completely in the dark as to an exact start date. We were simply told "its about 6-8 weeks". Around Mid december I called JIM BROOKS, the sales rep, left a message for him to call. Never called. I tried this 2x times in total.....never called back. I then emailed Jim 2x times just to try to get a response as to a general week in late December or January.... NO RESPONSE AGAIN. Finally.. I called the corporate offices, spoke to a very kind woman named Tommy(ie?). She finaly was able to put the pieces together and get me scheduled with their installer, Dave. The install process was a completely different experience: Dave was timely, professional, explained EVERYTHING and came out when the temp outside was below freezing.
Most of us lead a pretty busy life and dont need to be chasing a company down for answers, they should provide basic service from the point of sale to install. These folks fell on their face.
Most of us lead a pretty busy life and dont need to be chasing a company down for answers, they should provide basic service from the point of sale to install. These folks fell on their face.
Margaret O.
Mar 2011
Visited their showroom in Beltsville where they have many varieties of replacement windows and doors on display. Felt very educated as a consumer of replacement windows after that. Selected them because they are a preferred distributor of Simonton windows, which is the brand I wanted. I also got a Provia steel door and full view storm door. Dennis was great with me with the contract, where I went back and forth regarding certain smaller but architecturally significant windows in my home and was indecisive about the color and style of the front door. He was very patient and not in the least bit pushy. He did a great deal of research and a fantastic job selecting the new millwork for the brickmold surround of the front door, to come close to the original 1930's style. Dave & his installation team did a great job, and repaired a number of problems they found (rotten window ledges, replacement of wood blocks in the brick to hold the front door). I'm very happy with the results (and so are my neighbors!)
Response from Quality Window and Door Inc
"Member- Thank you so much for the glowing review. We value all feedback and appreciate the positive review. Thanks, Brent Alexander"
JENNIFER W.
Oct 2010
Jim Brooks came to our house with some sample windows and we were very pleased with the quality of the windows they recommended (Simonton). Jim knows windows and the building codes that apply. He pointed out that we needed a tempered glass window at the bottom of our staircase in case someone fell down the stairs and hit the window. He also offered obscured glass for the window in our bathroom. The windows arrived in the estimated time (very different from our neighbors who used another company) and the installers did a great job. It turns out that our old, very cheap aluminum windows were installed very poorly with more caulk than window frame in many places. It made the window installation more challenging than expected, but the installers got the job done on time and well. I highly recommend Quality Window and Door.
Fred A.
Jul 2010
Got several proposals from different companies, and Quality was the best deal. Their installation went well, and in the time promised with a professional crew. The new windows a great, and have lowered my heating and A/C costs. Also very quiet.
Alan W.
Jun 2010
It looks great! They were prompt with the estimate, the installation went well, and we have a new window. Additionally, by accident both my mother and I paid one of their bills - and they immediately called and indentified the double payment, and returned the money. We may have never figured that out honestly, so kudos to their honesty!
JENNIFER W.
Jun 2010
The sales person was very knowledgeable. They use a good quality vinyl window. Our installation was more difficult, but they did a good job. They came in on budget in the given time frame.
Joe L.
May 2010
We moved into a newly refurbished house 8 months ago. From the start, we noticed rain leaking into one set of windows but did not get around to taking action until one particularly severe storm created puddles inside the house. My neighbor had told me that Quality Windows had done the work. I also came across the order confirmation dated end March 2008. I had no trouble telling someone @ Quality about the problem, but the person who was supposed to find the house file and return my call did not do so -- twice! It was thanks to my neighbor --who was having Quality come to do work at his house-- that I was able to get Quality to take a look at the problem. Another two weeks passed before Quality followed up to schedule a repair. The original worker came with a helper to caulk around the windows. I wonder why this work wasn't done right from the beginning, but I neglected to ask the worker. Also, because I had originally contacted them before two years expired on the original order, I was not charged anything. Despite yesterday's rain, no leaks! Overall, although I was initially quite frustrated with the non-responsiveness of Customer Service, I appreciate that the company recognized its own original work, and stood by its two year guarantee.
Hill W.
Apr 2010
An A+ outfit. Our contractor recommended QWD, and specifically Mark Schumacher, their sales/tech guy. Their prices and helpfulness in the sales process were first rate (no pressure, prompt and complete information), they delivered on time, and everything was correct in the order. Most importantly, they stood behind the product when we discovered that the factory had shipped several windows with what was (oversimplifying here) a missing part, and they quickly supplied an assurance in writing that they would fix it (which we needed, in order to be sure we could complete the installation) and after the installation, they showed up immediately and replaced the missing parts 100%, in about an hour. The windows work perfectly and look great, and they've made clear that they will come fix anything that arises. I strongly recommend them.
MYRNA B.
Sep 2007
The men that came were very knowledgeable about what were the best windows to use. We decided on Weather Shield windows and their price was very reasonable. They installed the windows and doors without a hitch and did this all very prompt and professionally.
JEFF H.
Aug 2006
QWD saved the day. Since I got taken advantage of NuView, QWD took care of me and did the job for the same price that I was given by Nuview. They did a great job and always returned my phone calls.
Licensing
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FAQ
Quality Window and Door Inc is currently rated 4.3 overall out of 5.
Quality Window and Door Inc accepts the following forms of payment: CreditCard
Yes, Quality Window and Door Inc offers free project estimates.
No, Quality Window and Door Inc does not offer eco-friendly accreditations.
No, Quality Window and Door Inc does not offer a senior discount.
No, Quality Window and Door Inc does not offer emergency services.
No, Quality Window and Door Inc does not offer warranties.