Discover what so many other Washington, D.C. area residents and business owners have known for nearly 100 years: That when you want it done right, call John G. Webster! Fair, fast and efficient, we’re there when you need us…for more than 100 years.
Business highlights
113 years of trusted experience
Emergency Services Offered
Services we offer
HVAC, Heating, Air Conditioning, Plumbing, Boilers, Water Heaters, Humidifiers, Air Cleaners, Generators, Ductwork, Indoor Air Quality, Electrical.
I unfortunately had an incredibly bad experience with John G Webster that I have tried to resolve amicable through email and calls which were unreturned. At this point, I will relay my experience with them here to hopefully prevent others from exposing themselves to what I perceive to be poor service and bad business practice. These are the facts of the service: • Two years previously, John G webster installed my HVAC/PTAC unit and thermostat into my condo. • I recently diagnosed that the wireless thermostat was no longer communicating with the PTAC and needed to be replaced or fixed. I spoke to someone on the phone, explained to them my issue, and scheduled a service. • I also gave them my credit card information because at this point I had a tenant in the unit who would manage the service call at their convince. • After the appointment, I received not one but TWO separate bills totaling almost $400. The diagnosis after their “expert” service: the thermostat isn’t working and needs to be replaced for $500. • When I called, I asked why in the world they needed 2.5+ hours, 2 separate service technicians, and $400 to diagnosis what I had initially told them was a thermostat issue. They responded that they needed to ensure there was nothing else wrong with the unit. I noted that the error notification lights on the unit itself showed no issues and asked if they had disconnected the thermostat to test the unit itself. They explained that they had not. In my opinion that is a no brainer 1st step. • I asked if they were the owner the unit if they would have been ok with paying $400 to diagnose an issue when the issue was already identified. The manager would not give me a response because I believe he knew that he would not. • I asked and emailed requesting the owner give me a call. I received no response. I do not believe these people to be very skilled and they will charge you more due to their own lack of knowledge. They also authorize additional technicians and services without your approval if they have your credit card on file and just invoice you after. I would NOT recommend giving these people your credit card information ahead of time. I will be sharing this information with the BBB and I will not be doing business with this business moving forward. I would not recommend this business to anyone.
Description of Work: Thermostat repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$840
Megan S.
11/2022
5.0
heating & air conditioning/hvac
+ -1 more
We have used this company for everything from emergency repairs to installing a new HVAC system. They are responsive, professional, and knowledgeable and trustworthy. Always send someone out in a timely matter. Ashley was very pleasant & scheduled someone to come out. Bryan is the one who came out, he was very educated & explained every step of the way what was going wrong and what were they going to do to fix it! I highly appreciate when technicians take the interest and care to first explain before working on it. It’s rare that you meet people in this industry who are so knowledgeable and helpful all at once.
Description of Work: Service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Carlos V.
09/2022
1.0
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 more
Pretty straight forward job. Found all kinds of things wrong with my 1 year old tankless water heater. Came up with a $2000 estimate. I called another plumber, they said nothing was wrong, charged me $600 for the whole thing. H
Description of Work: Removal and replacement of radiators
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$450
Leon H.
02/2022
5.0
heating & air conditioning/hvac
+ -1 more
Subfreezing temps outside and my boiler stopped working. Made an emergency call. Josh arrived, diagnosed the problem and provided a temporary fix to get the heat back on. Josh was super friendly and informative. Will definitely consider again when a major service is needed.
Description of Work: Boiler service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Will A.
09/2021
5.0
heating & air conditioning/hvac
+ -1 more
Shortly after moving into an old rowhome in DC in the winter, we realized the existing HVAC system was terribly designed and unable to heat our home comfortably. After talking to a dozen HVAC companies about how to improve the house's comfort and energy efficiency, I came to the realization that there was no salvaging the HVAC system--it needed to be completely redone. I really enjoyed talking to Zach from John G Webster; he was my sales contact, and he ultimately did most of the work himself, usually with another technician. He was very knowledgeable, and always answered my questions patiently. Zach's knowledge, as well as the fact that Webster's quote was more favorable than another companies, led me to choose Webster for this large job. Zach gave us quotes for four different options for redesigning the system. We ultimately settled on a multi-zone system with both ducted and ductless mini-splits running off of a single rooftop outdoor unit. The job took several weeks. There were a few snags, as there always will be in a big job like this, but Zach always kept me posted, got me involved when a decision need to be made, and texted me regularly about when the crew would be coming the next day. Everything was done with a high degree of care, and we are very happy with the results. Previously we had an energy-inefficient system heating and cooling three floors in one gigantic, inconsistent climate zone. Now we have a multi-zone system that is quiet, energy-efficient, and quickly gets to the desired temperature. Mini-splits are a great way to improve your home's HVAC system, and John G Webster is a great company to install the system for you.
Description of Work: Install new HVAC system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from John G Webster
Thank you for the kind words and your business.
Jean N.
01/2020
5.0
heating & air conditioning/hvac
+ -1 more
I have used The John G. Webster Company many times over the past 20-years. In every case, I have found them to be trustworthy, friendly, and excellent at their work. Recently, they repaired my furnace. Their Technician Zach was excellent. He diagnosed the problem and completed the repair very quickly and restored my heat on a cold Winter day. I would highly recommend The John G. Webster Company. Their prices are excellent and they always deliver an excellent value when doing their work.
Description of Work: Furnace repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Linda R.
10/2017
5.0
heating & air conditioning/hvac
+ -1 more
The price was reasonable and the job was completed timely and as promised.
Description of Work: My AC unit was low on freon and no longer cooling the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
John H.
08/2017
5.0
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 more
Extremely well. High degree of professionalism, from well before the job to the follow-up afterward. Everything is explained very well, and they listen. Technicians are punctual, well-prepared; respectful of property and careful to clean up at every turn. Have used Webster for twelve years in two properties. They are consistently outstanding with hvac, plumbing, water heaters and semi-annual inspections.
Description of Work: Replace central air conditioning and gas furnace for row house in Washington DC. Also laid new refrigerant lines and moved thermostat.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Michael S.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
They're really good. They're not cheap but not expensive meaning they're reasonable. I am happy with them.
Description of Work: They come twice a year for checks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TAMARA B.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
We hired Webster to replace our central air conditioning units. After getting estimates from four companies, we chose them for a variety of reasons beginning with the man who came to give the estimate, their responsiveness and professionalism in presenting the estimate, price, and general reputation. We are extremely happy to the service we received from Websiter. The installers were everytihng we could have wished for. They were courteous, prompt, professional and very responsive to any questions we had. Everyone we dealt with was knowledgeable and patient. We couldn't be happier with the service we received.
Description of Work: Replaced central air conditioning system (two air handlers and two compressors).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brian H.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
They were able to diagnose quickly that the fan motor was not receiving enough electricity so I needed to hire an electrician to repair the the wire that feeds the unit.
Description of Work: Determine why a convector fan was not blowing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
mike T.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
It was a very difficult installation in a cramped, crowded space. They were prompt and reasonable about the entire thing. Worked very hard during the entire process and were very conscientious during the entire project. Very happy with what they have done and would highly recommend them. On getting a quote, they were fast and the most reasonable of all the vendors I spoke with. They were very good on following up and answering any questions. Very happy with them.
Description of Work: Replacement of two zone high velocity AC system
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Jianmin L.
04/2017
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
Ralph Smith is Knowledgeable and know his business very well. The water heater is professionally replaced and passed the county inspection. Thank you very much, Ralph!
Description of Work: Replace water heater for a high-raise Condo
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,190
beth A.
01/2017
5.0
heating & air conditioning/hvac
+ -1 more
We wholeheartedly and enthusiastically recommend John G Webster
Description of Work: Installed heat-pump / AC in our newly renovated home over two years ago. When we had a problem this summer they quickly sprung into action and made necessary repairs not only to the system but to the damaged ceiling. Francois has always been a p,ensure to work with and sincerely does everything in his power to maintain a good relationship.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jacques S.
01/2017
5.0
water heater repair
+ -1 more
Very well. They arrived around 08:30 am, removed the old 80 gal. electric water heater, installed the drip pan, the new 75 Gal AO Smith gas water heater and expansion tank, installed a new flu, a new gas line, and new copper piping. They tested it , cleaned the utility room and left around 05:00 pm.
Description of Work: Excellent and Professional!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,270
DAVID S.
11/2016
5.0
heating & air conditioning/hvac
+ -1 more
I was very impressed and will start a long-term relationship with Webster, especially if Edwin, their tech, remains with them. I was impressed with him.
Description of Work: Old hot water radiator system in our house built in 1911. The Webster tech, Edwin, was on time and was very professional. He diagnosed the problem, the pump, replaced it, and we discussed the next meaningful steps in maintaining our gas boiler, pipes, and installing individual valves on the radiators throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Cesar C.
11/2016
1.0
heating & air conditioning/hvac
+ -1 more
He was not on time and I had to call him three times. I feel the prices were high. When I asked him questions, his response would be "I do not know." They opened my unit and never put the screws back because they said they were going to come back and fix it. They do not good customer service.
Description of Work: I called them to check out my ac unit.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
James W.
08/2016
5.0
heating & air conditioning/hvac
+ -1 more
We began using him when we got our first furnace then had to get him out once. They are always good. I don't know about their other prices.
Description of Work: I think they replaced the furnace.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James W.
08/2016
5.0
heating & air conditioning/hvac
+ -1 more
We have a maintenance contract with them. They usually come out to do the air and we get them out early because the unit is in the ceiling and we don't want them to go up there when it is hot. They always do a good job. We have been using them for years. I guess their price is okay because that is who we always use. They do good work. They are always here before or on time. They are very explicit and always show us what we need. If we really need something with the yearly contract they will give us a little discount.
Description of Work: We use Webster to maintain the air. They change the filters and all that stuff.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David F.
07/2016
5.0
heating & air conditioning/hvac
+ -1 more
Our air conditioning stopped working last week. A tech from John G Webster came out and told us that the compressor died. The next day, the owner of the company came to our house to confirm the issue. We have a 6 mo old so we really needed to get the AC working. He confirmed we needed a new system. He was able to get a team in over the weekend to replace everything. Everyone was professional and courteous. We received a phone call after all the work was done to make sure we were happy. Definitely recommend this company after our great experience.
Description of Work: Our compressor died last week. Since our entire system was about 23 years old so we had the furnace and AC replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,450
Gilah G.
06/2015
5.0
plumbing
+ -1 more
They did the warranty check up just to make sure that everything was working properly.
Description of Work: Plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dennis S.
01/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 more
I've used them for a couple of times and they are very good. There was one particular plumber who was very congenial. He was a very nice person and I liked him. His name was Brandon. They responded to my needs.
Description of Work: I used Webster. They helped me with my air conditioning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Valentine H.
01/2015
3.0
drain cleaning, heating & air conditioning/hvac, plumbing
+ 1 more
They ran up a very sizable bill, but never solved the problem. Ultimately, it's clear that their technicians are only minimally saavy with steam boilers and steam heating systems. While their staff was always friendly and punctual, they did not have the expertise for this job. Specific gripes with their work include: 1. Originally hire to do an annual servicing. We told them that the previous owners of our home had experienced some issues with water leaking. A technician did what seemed to us to be a full servicing and he said everything was in perfect order. However, one hour after running the system for the first time, water started shooting out of two air valves. The service was problematic in that (1) the technician never fully tested the system to discover the problems; (2) their own technicians later found that the original service visit missed important steps (e.g., cleaning out the pigtail pipe); (3) another subsequent company showed us what a full servicing involved, which included additional steps skipped during the original service visit (e.g., skimming the boiler). 2. Technicians eventually visited on 3 more occasions. They tried a variety of fixes and tests (while running the clock), but nothing solved the problem. On the last visit, the technician suggest we replace the $5000 boiler which was <10 years old. Ultimately, I solved the problem myself. I read a bunch on heatinghelp.com and determined the fix to be a simple $150 part. When I discussed the resolution with the company, they offered a 1 hour refund (but that was nothing compared to the full 9-10 hour bill). Again, the people are nice and there was no mal intent here. However, the bottom line is that they are not sufficiently versed in steam systems. They should have referred me elsewhere and probably offered a more substantial refund.
Description of Work: The company was first hired to do an annual service of our steam boiler. Problems were identified after the service visit. They returned on three more occasions attempting to resolve the issue.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$1,000
Jacquelyn V.
01/2015
5.0
heating & air conditioning/hvac
+ -1 more
It went very well. I was very pleased.
Description of Work: We had a get a whole new heating system. This included a boiler, hot water heater, and thermostat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$64.8
Kathryn R.
12/2014
5.0
heating & air conditioning/hvac
+ -1 more
It was done perfectly. The quote included drywall in the back overall where the HVAC run. I didn't have to pay a contractor to do that. They fitted into that house so expertly. I didn't know it could be done. I was without HVAC for 2 years because I didn't know it could be done. There never was a unit. There was a heating unit from the '80s so they redid all the runs because none of the runs functioned. They did the drywalls over. There were no vents in the house. They redid the entire system. They run the runs in the ceiling, bulked them in properly, found space in closets to efficiently hide them and not pick up space in the room. They figured out how to retrofit it into the basement appropriately. I had a finished basement so they calculated out proper square footage and where to put the returns so that it circulates the air appropriately. They just did a great job. My realtor recommended them. They are just fantastic! They actually do care about making it look good and not just shoving it in. They want my house to look good and they want it to work properly. I was in Switzerland for 2 weeks and they did that work while I was gone and my friend would check in. They were trustworthy and always on time. I didn't need to be present. They did the job and I wasn't even there. There was no question that they performed that job appropriately and quickly.
Description of Work: John G. Webster Co. in Washington D.C. installed the HVAC system in a 1910 row home and retrofitted it so beautifully that it didn't stick out at all.
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Service Categories
Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Appliance Repair - Small,
Propane Sales Services,
Sewer Cleaning,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Wells and Pumps,
Gas Logs,
Fireplaces
FAQ
John G Webster is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 7:30 AM - 12:00 PM
John G Webster accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, John G Webster does not offer free project estimates.
Yes, John G Webster offers eco-friendly accreditations.
Yes, John G Webster offers a 2% senior discount.
Yes, John G Webster offers emergency services.
Yes, John G Webster offers warranties.
John G Webster offers the following services: HVAC, Heating, Air Conditioning, Plumbing, Boilers, Water Heaters, Humidifiers, Air Cleaners, Generators, Ductwork, Indoor Air Quality, Electrical.