Horizon Services (MD), LLC

Consumer beware! Do not use Horizon Services for your plumbing or HVAC. I have been nickeled and dimed by them. First, they installed a new furnace, which seemed great, but they found out the AC condensation line was not installed properly. I only found this out 5 months after the fact, when the AC was being used. Horizon came out to install a new pump but I had to pay for it. It was their installation error in the first place. Talked them down to $500 from $700, only to find out this part is $35. And it took about an hour for the service to be completed. I was not provided with an itemized invoice, but know it should not have been this expensive. Then about a month later, I needed a drain cleaning so I called Horizon. They could not clear the clog after having them out twice, but again, I was still charged for the service they could not provide. The technician that came out did not have the tools he needed to even get the job done. I had to ask a neighbor to borrow the tool. And all they wanted from me was to have them replace my pipes, to turn a $150 job into a $2k job. From history with this company, we said no to pipes being replaced and to just clear the clog. But the technicians boss would not allow him to do that so he left without clearing the clog. So, after three days of not having working plumbing (Four days of ongoing issues where I could not even stay in my own home), another plumber came out in hopes of clearing the clog. He was able to do what two Horizon technicians could not do in a matter of minutes, stating that if they had just tried a little harder they would have fixed it. Horizon charged me for a service they could not even provide. And left me with an improperly sealed toiled after not putting it back correctly. Overall, do not use Horizon unless you want services to be done poorly, to be overcharged, and to have to call them out to complete more of the same work.

They showed up same day with a few hours of the call. James was very knowledgeable and got the job done quickly. Very clean and professional experience that will make them my first choice in the future.

Responded with 2 hours and repaired quickly.

its the first i used angies list and i was very pleased with this contractor...

They were very professional and very thorough

Excellent service, would recommend!

The worker who installed the job was very knowledgeable and quite efficient. ?

Price was reasonable. Lowest of 3 estimates. The work was a bit difficult, and they had some problems but completed the work to my satisfaction. I would recommend them.

Very nice and capable

Expensive but good quality

The company is easy to work with. Their work is high quality. They are prompt and keep you informed at all times.

They did a great job. Had a new furnace in a couple days.

Same day AC repair! I called at 930 am and the tech fixed the AC by 2 pm. Amazing service. I bought the annual service policy for HVAC since Horizon was so prompt, professional, and knowledgeable!

Great communication. Very thorough professional. Clean, respectful, and knowledgeable serviceman. Same-day appt on a Sunday. Wonderful experience

Great job. Very happy with professional service provided

The service man was very thorough and completed the job.

Was very good

Price is high, but quality of work and service are excellent.

Tech was very knowledgeable about the job that he performed and on time

Horizon was the best plumbing services I have ever had and will use them before calling anyone else.

Free quote abs identified the problem

The technician was nice and on time but too pricy for the work I needed to get done.

Was given all my options and cost before they started the job

N/a.

Daryl and Jada, the plumbers, did a great job clearing a sink drain and the main floor drain in the basement for $99 each and they deleted the $20 Gas Surcharge. Good Value for $198. Cleaned up before they left. I would hire them again if needed.