Adirondack Tree Experts

After seeing the great reviews on this company I called to get an estimate on a annual service I've had performed by another company for the last ten years. The representative on the phone said they would charge over $200 to come out and do an evaluation before they would give a price for treatment and that they would not do a free estimate for this type of work. Adirondack may be great at taking down trees but for my purposes, I don't think highly of firms that charge to come out and give an estimate. I clearly asked for an estimate, not an evaluation, never raised my voice and was told that to give a price on tent caterpillar treatment a $200+ evaluation was required.

I wanted them to top the tree and was informed they weren't allowed to perform the service. So all they did was trimmed the tree.

I contacted Adirondack in November for an estimate to have (3) very large trees removed and the grinding of (1) stump after the realization that these trees not only were a threat to my home but my safety as well. I had several estimates done, and all were within 1% of each other. I chose to hire Adirondack because of the reviews they received and that this was a VERY difficult job that was not easily accessible due to the power lines, utility lines and close proximity to my neighbors homes. Once I decided to hire Adirondack, I spoke with Jamie to confirm the work to be done, make sure signs would be posted, Miss Utility would be called etc and everything was in place. The morning of January 4th, they arrived on time around 7:30 and I was impressed with the operation I saw coming down my street. They had (2) cranes, a dump truck, the stump grinder, wood chipper and (3) smaller vehicles with the crew. I immediately, was greeted by Vinicio (the foreman) who confirmed the work to be done and accessed the man power needed. The entire crew was friendly, polite and went to work right away. I was impressed by the safety standards that the company has in place. Within 3 hours the 60' maple tree that had sprawled it's surface roots all across my front lawn was gone and all that remained was the stump. They then tackled the other (2) trees in the back of my yard. The only issue was that Miss Utility had not marked the underground utilities. It was confirmed that they were supposed to be there the afternoon on January 3rd, but this was beyond Adirondack's control and I understood. I spoke to both John and Cory Anna who were apologetic and assured me that the stump in my front yard would be grounded the following day. When I came home on January 7th, the stump and been grounded like promised. I was shocked by the size of the wood chips/shavings that was left, but I'm gradually spreading around my yard and will use it for mulch. I would just like to thank the entire team from Dan, Jamie, the receptionist, Bill, Venicio, Brian, Nathaniel, Cory, John and the entire crew for a job well done!

I contacted this provider due to an advertised Angie's List discount, but in fact the estimate came back just under the threshold for eligibility for the discount ($1000). The person who came to do the estimate arrived earlier than the agreed appointment, hence my husband was not able to be present as I had hoped for the full discussion of the work to be done. The resulting estimate seemed high, but I had limited time to get the work done, and in light of the company's positive ratings from Angie's List, decided to go ahead without getting alternative estimates. I later saw an Angie's List "big deal" advertised for a similar level of effort from another company -- four person-hours for similar tree services -- at less than one-third the price I paid, with the "regular" price being less than one-half of what I paid -- so I infer that I paid too much. The day prior to the scheduled service, the company posted signs against parking in front of my house (which I appreciated, but had not been told would be done). The tree service was originally scheduled for 9:00-11:00 am, but when the company called to confirm and left a phone message the day before, the timing was unilaterally revised to 10:00-12:00. (It was not clear whether this was the interval during which the services would be performed or simply the interval within which the crew would arrive; I had understood from reading other reviews that this had been a problem in the past, so only expected the work to be initiated by noon.) When no one had arrived by noon, we called and were told that the crew would be at our house within 30 minutes. The crew finally arrived about 1:10 pm, but by then I had to leave for another appointment. I was thus not able to be present while the work was being performed, and as a result a bit more was removed from one tree than I would have preferred, and a bit less was removed from another (but not extreme variances from what had been discussed during the estimate). According to my husband, the work was completed within 90 minutes. The work appeared to have been done to a high standard, so I was basically satisfied with the services rendered, but not with the price (in light of subsequently advertised prices from another company that were much lower as noted above), nor with the punctuality. I understand that unexpected delays can occur, but the company should have called to inform me of the delay. In the future, I would definitely seek estimates from other highly-rated companies before contracting with Adirondack again.

Excellent. We were able to save the old trees we love.

It did not. I canceled the job due to their lack of professionalism and unwillingness to comply with District of Columbia and regulations regarding emergency no parking signs. The company representative arrived early to give us an estimate and did so in a professional manner and timely manner. When I called to get additional detail they were helpful so I decided to book the job. When I did so, I explained that I would be able to get the appropriate signage as we live on in a busy neighborhood of Northwest DC where parking is very limited all week. The District Department of Transportation requires regulation signage printed by DDOT or by a DDOT kiosk at a MPD station and then posted 72 hours in advance of the period for emergency parking limitations. A representative on the phone said they would take care of signs for parking. They neither got approved signs nor did they post them 72 hours in advance. They posted their own signs the day before the original schedule job. When my neighbor notified me of the illegal signage, I left a voicemail for the estimator/arborist in order to warn them that DDOT may not cooperate with towing any cars that were parked in the spaces corresponding with the company's signs. The next morning they told me they had to reschedule because of "wet conditions". When I called back and explained that I had walked around to all my neighbors the night before to leave notes for them regarding the tree trimming, they did not sympathize. Further, I asked that, were I to reschedule the job, would they post the appropriate signage? The response was "We will repost the signs as we have already done so". I can only assume that meant out of compliance so I terminated the job. I would not recommend using them if you live in DC and want to be in compliance.

Did a very professional job of removing a tall tree in a crowded area near other town homes and cars. They protected both my home and others from the resulting debris. In less than an hour, the tree and stump were gone, and they even helped grind some of the remaining large roots near the surface. Very pleased with the result.

Put signs up regarding parking 2 days prior to scheduled service. Very prompt and efficient service. Cleaned up very well. Team Leader was very polite.

This is my second time calling ADIRONDACK TREE EXPERTS to help me. I felt really lucky that I got Mr. Dan to provide the free estimate both times. He came earlier than the schedule time and it's really easy to see that he loves trees much more than most of us. It makes me feel comfortable and confident to have the company he works for to help me with my request. What I would like to do this time is to remove a tree ( I forgot what kind of tree it is. ) in my yard. Because the company would not agree with a contract if the job does not worth $350, I added a trimming job in the contract to reach the limitation. On Sep 17th, the team supposed to come in the morning but did not arrive on time. I called the company to check the status. The representative called me back couple minutes later to apologize and told me the team would be late. It would be better if someone could contact me first. The team arrived in the afternoon. The leader verified with me what need to be done first before they started. As what they did last time, they finished the job very quickly and cleaned all the garbage away. The result was good and I was happy.

Adirondack's team showed up early in the window I was given (told between 9 and 11am, crew arrived at 9:45). They were incredibly efficient, but still very careful, in their removal process. The entire canopy and the upper part of the trunk was gone in the first hour! It took a bit longer to get the larger trunk section down and cut in to pieces. They ground down the stump and cleaned up the area really well, including using a leaf blower to get even tiny wood chips out of my driveway and my neighbors driveway. Most impressive, when a neighbor several houses down complained a few wood chips had blown onto his car, the Adirondack team hosed it off for him. Overall I was very pleased with the price and the work. I would highly recommend Adirondack!

The estimator was on time and provided a quick, concise written estimate. We scheduled the work about one-week later - and their crew was quick and efficient. They were able to take our initial payment by phone and we left a check taped to the door. It was remarkable to see how safety focused their team was and how quickly they were able to remove a tree branch that their own staff referred to as a "widow-maker."

They cleaned out a tree that had fallen in my back yard from Sandy. They were even an hour early and had the work done in roughly an hour. The fallen tree was removed and branches that had gotten stuck in one of my trees were removed. They hauled away all of the debris and cleared away all the leaves in my back yard. They were careful to remove any patio furniture that might have been damaged by the tree removal. At the same time I had a trash mulberry tree removed. They were careful to avoid the wires overhead and thoroughly cleaned up afterwards. The gentleman that came to give me the estimate also gave me current insurance and licensing information without my having to ask. This is the second time i have used the services of the tree company and they do a superb job.

They were very efficient about it, cutting the tree down in less than 10 minutes without any branches even coming close to hitting the house. They removed all of the debris, grinded the stump, and filled in the hole. They were very professional, courteous, and efficient.

Despite an undoubted surge in business in the aftermath of storm Sandy, Adirondack arrived more or less as scheduled on November 6 and completed the work in about an hour including a complete cleanup of any debris that fell in my yard and the common area nearby. There was minimal damage to other trees through which their bucket truck had to work to access the upper parts of the limb to be removed. My only complaint was that the work was scheduled for between 9 and 11 AM, and they only arrived at ~ 10:55 AM. They never called me to say there would be a delay; in fact, I had to call them to confirm the work was still on for that morning. Work was completed by noon. Someone with a less flexible work schedule than mine could have been put in a bind by their lateness.

Adirondak's crew came promptly on the day of service. They hustled--actually running to catch limbs as they fell.They worked well as a team, with each man having clearly defined duties. They cleaned up debris immediately and did not leave a mess. Prior to the day of service, their knowledgeable estimator provided valuable advice on which limbs needed pruning, and he gave me a fair price which they adhered to. Also, their very friendly and competent office staff called to confirm both appointments and I received email confirmation as well.

Hurricane Sandy uprooted a tree in my backyard. I checked the Angieslist for the best reviewed local tree service companies and Adirondack Tree Experts popped up. Initially I submitted an online request, but didn't get any response--quite understandable since after the Hurricane Sandy all tree service providers were fully booked. So I picked up my phone and called them directly. A very nice lady answered and asked about the nature of the service I wanted and my address. No sooner after I gave her my address than she told me that she retrieved my previous online request, and it happened that two other houses on my street also needed tree service. They had arranged that all these three houses would be serviced on the same day. Adirondack Tree Experts came before 8 am on the booked date. My house was the 3rd one on the list. They not only cut and removed the tree, but also cleaned the mess around the tree left by the storm. The price for this service? They charged at a rate much lower than I expected. Pleasantly surprised!!! By the way, I also asked those two neighbors about how they got to know Adirondack Tree Experts. They told me that their friends recommended this company. I highly recommend Adirondack Tree Experts to anyone who needs tree services.

Went well. They were very helpful and there was no additional charge for having to reschedule when a neighbor was parked on the street too close to the tree (we were unable to locate the neighbor).

Flawless and punctual service throughout. They arrived when they said they would to provide the estimate. The estimate was fair based on my reviews of other tree service companies on Angie's List, given that this was a very large tree. After I sent in the estimate, they called to schedule the service, which was about two weeks from the estimate. They arrived promptly on the service date and performed the job without a hitch. They needed to cut part of the fence down to bring down the tree; I had expected this. They let me know beforehand that they would have to do it, and got my permission. When they were done, the tree was gone and there was no mess whatsoever. A perfect experience. I will say that I have used them once before for a smaller job and my experience was similar.

I checked Angie's List against tree-service firms in the Washington Consumer Checkbook, and Adirondack got the highest ratings (price AND quality) in both places. Because of summer storm damage, the firm couldn't come for the estimate for 5 weeks. But they did the work at my convenience promptly after that, just as they said they would. The estimator was knowledgeable. He stuck a pushpin in each tree to be worked on--a simple tactic that minimized the chance for mistakes. The crew of 5, mostly Spanish speakers, came with their grinding and chipping equipment and blew through the work in about 3.5 hours. My only complaint (very minor) is that they came at 7:45 am when I'd been told to expect them "around 10." Office staff is friendly and helpful, too. Please start your search for tree-cutters with Adirondack. You won't be disappointed.

Adirondack did an excellent job removing the trees and grinding and removing the stumps. This was a particularly difficult job because my backyard is difficult to access - small gate, lots of stonework, etc. We had a few bumps with property damage resulting from the removal of the trees., but the Company exceeded my expectations in terms of how it handled it. The owner worked with me directly, and all damages were repaired promptly. Mistakes happen even to the best of us --- and I was really impressed with how Adirondack handled the situation. They are real professionals. I would not hesitate to use them again or recommend their services to others -- especially those with difficult tree situations.

They took down a very tall locust tree cut high branches off two elm trees and removed a big branch from an oak tree. Was impressed with their skill level and efficiency.

I engaged this company to trim two large willow trees in my yard. They were punctual, courteous, did the job I wanted, and cleaned up after themselves. The price was reasonable. What more can I ask?

Service was excellent in all respects - both the original estimate and the actual work. They did an especially good job in removing debris: my patio was cleaner after the job than before.

Very professional service and very helpful. Tree expert came out and reviewed our situation. Rather than recommending a lot of work that we thought we might need (based on advice from a different company that never followed up after the initial consult), he pointed out simpler ways of doing things that would be safe and effective and not involve a very large financial outlay. He recommended one high-importance trimming action, which we agreed on, and they promptly came out and completed this service. The crew as very professional, neat, and worked quickly and efficiently. A very good experience.

I called Adirondack and a few other companies from Anglies list. So here was what went well: Adirondack responded to my inquiry and we set up an appointment for me to meet with someone the following week for an estimate. The man arrived to do the estimate exactly when he said he would, we spoke for a couple of minutes where i told him that we really loved this tree and the shade it provided, however we wanted to take care of it and maintain it and so felt that some of the dead branches should be removed. He agreed and quoted a price of $450. After dicussing it with my husband we decided to go with Adirondack not because they had the best price (which they did), but because they were the only one that set up and appointment for me to meet their tree expert (as opposed to just having someone stop by within a certina time frame and submit the estimate via email) and i wrongly assumed that because i was able to tell him exactly what we wanted we were more likely to get it. The workers came exactly when the appointed time was, were very quick (it took about an hour) and left the lawn spotless. the bad: We have no shade! Our *lightly* thinned tree looks like one of those Pepco trees... basically just a shell of the tree that it use to be. I'm extreamly disapointed since when the workers came, i also went out to speak to them and explained that we loved this tree, loved the shade and in particular loved the shade around where we had rope tied for a swing - and could they take special care of that area. Now i'm not a tree expert, and maybe this is what *lightly* thinning looks like, but this definitly not what i discussed with the workers nor with the individual who provided us the estimate. When the workers first started taking down big healthy leafy branches i went outside to say that this seemed like a lot of leaves (i.e. healthy branches), and that really we just wanted the dead branches removed. They said ok, and that they were just *lightly trimming*, i said "ok can you trim even lighter then, since i still want some shade." Back into the house and then when i looked out a few minutes later, again the ground was covered in branches with healthy green leaves. So i went outside again and asked for them to stop. They said "we are trying to open up the tree for the wind to get through." I explained that i didn't care about the wind i cared about my shade. The worker then pointed to the work order and said "see it says to *lightly thin the tree.* Again i told him that i didn't care and that this was way too much. At that point they came down from the tree and began cleanup. Again, this may be standard practice with tree service (they may all try and help air flow/movement) and this may be what *lightly* thining looks like, but since i spoke with the individual who provided the estimate as well as the workers multiple times about how much we value the shade- i'm extreamly dissapointed that we have no shade left in our backyard. The tree is still there, but they removed so many branches that the sunlight filters down to the entire yard. I will never again use Adirondack tree service. If you want about 1/3- 1/2 of your tree "thinned" or you want a tree compleatly removed i'm sure they are great. If you want to keep some of the shade that a tree provides, i recomend looking elsewhere.