Home Systems Appliance Repair

Appliance Repair, Appliance Repair - Small, Water Heaters,

About us

We are not a global, national franchise or a remote out of state contractor with no local ties. We are a homegrown, local minority owned company committed to customer satisfaction. Founded in 1992, our company has performed over 100,000 service calls, and have over 30 years of experience. Insured, licensed and bonded we provide perfect service delivery to every customer, every time. We are a two time "Best Of Baltimore" winner. We are an Angie's List Super Service Award Winner 2011-2020. We service Anne Arundel, Baltimore, Carroll, Cecil , Harford, Howard counties, Baltimore city and southern Pennsylvania.

Business highlights

32 years of trusted experience
Minority Owned & Operated

Services we offer

•Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9696 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 1-25 of 696 reviews

Liz N.
05/2024
5.0
appliance repair
  + -1 more
Dakota was great. He was super respectful and diagnosed and fixed the issue very quickly. I appreciated how quickly they were able to come out and get back quickly when the part came in.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Stephen S.
02/2024
5.0
appliance repair
  + -1 more
Arrived in the middle of their arrival window, though it was a 6 hour window. Diagnosed and replaced my faulty refrigerator fan, works great now. Also looked into a water filter issue at no additional charge. I would use them again in the future.
Description of Work: Diagnosed and replaced my faulty refrigerator fan.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Larry K.
05/2023
5.0
appliance repair
  + -1 more
On time, very professional, didn’t try to sell me a extravagant repair. Highly recommend.
Description of Work: Dryer overheating . Found out it was a thermistor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

John P.
11/2022
5.0
appliance repair
  + -1 more
It went great. James is a real expert in what he does. He does it efficiently and with great results. He is also very courteous, patient and took the time to explain what he was doing and what ultimately was wrong, etc. I would highly recommend him. He is a great example of a small business doing great things in the community.
Description of Work: Needed error code and related issue in Washing Machine fixed. James asked if we had any other repair needed and we did. He replaced our ice maker in the fridge after fixing the Washing Machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Clarence H.
11/2021
5.0
appliance repair
  + -1 more
Purchased the "$99 for one hour of service" deal. They contacted me quickly via phone. After describing the issues with the refrigerator, it was recommended that I forgo the visit since the repair would be quite expensive and should consider a replacement. I really appreciate the honest assessment! Five stars!
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Megan P.
10/2021
5.0
appliance repair
  + -1 more
Mr. James came out to look at my washing machine as it wasn’t powering on. I was able to get an appointment quickly and he came within the time frame given. He was kind, took Covid safety measures and even showed me how to service the appliance myself for next time.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry J.
11/2020
5.0
appliance repair
  + -1 more
The job was done quickly and when it was supposed to be done.
Description of Work: Refrigerator Ice Maker replaced and filter installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thanks for choosing us as a service provider and for this great feedback!

Mike Y.
10/2020
5.0
appliance repair
  + -1 more
In response to my review dated 9/24/20 I would like to change my rating. Mr Charles contacted me shortly after my review went online. I would rehire any company who stands by their word and shows their integrity. Misunderstandings happen when there is not clear communication. That may be the only thing that could be improved upon by Home Systems.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
professionalism
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thanks again for your feedback!

Mike Y.
09/2020
2.0
appliance repair
  + -1 more
Felt like the technician mislead me as to the cost of the repair. Didn't seem like it was diagnosed properly. Was told a part was needed but after repairman left the machine starting working again.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Response from Home Systems Appliance Repair
Good morning Angie’s List Member, Thank you for posting a review based on your service experience with my organization. I am sorry we did not meet your expectations of perfect service delivery. Because this is my goal I have issued a full refund of your service charge. The service call you placed with our company was that your machine was not filling with cold water. The diagnosis of a failed temperature selector switch on your Hotpoint washer was based on testing the strip circuit of the cold water valve from the timer to the temperature selector switch. The temperature selector switch measured variable voltage readings under load. In addition the housing of the switch was substantially rusted. In testing the switch for ohms I removed the wires to the two inner contact points inside the switch to measure continuity. Perhaps this testing caused the contact points inside the switch to now make a connection under load thus allowing the washer to now work. Based on your initial reaction to our diagnosis I understand you were very upset we could not fix your machine in the first service call. Our front line Customer Service Manager tried to accumulate as much information as possible to effect the repair on our first trip however this is a monumental task when faced with unprecedented parts supply chain constraints and not knowing exactly what is wrong with the appliance until we carefully diagnose it. We do our very best as evident with our 85 percent first call completion rate. I have left a message with you in hopes to convey my apologies. Please call my office 443-865-0419 or my mobile 443-804-4456 to let us know if we can be of any help in the future. Thanks again for your business and God Bless! James Charles Owner Home Systems Appliance Repair

Paul M.
09/2020
5.0
appliance repair
  + -1 more
It was done by one of the techs who lived close to us and was his first stop of the morning. He had the proper tools to remove the agitator, so the job was done within minutes with no additional charge other than the service fee.
Description of Work: Removal of a piece of clothing which had slipped under the agitator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99.5

Response from Home Systems Appliance Repair
Thank you so much for taking the time to leave this great review! Jeff is a great technician on our service team and this great review shows it!

dennis S.
08/2020
5.0
appliance repair, small appliance repair
  + 0 more
I followed his advice not to repair, but replace.
Description of Work: cooling system replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Home Systems Appliance Repair
Thank you for this nice feedback!

Sue C.
07/2020
4.0
appliance repair, small appliance repair
  + 0 more
Icemaker not producing, problem not found but after unit removed and reinstalled, started working again, yaaay! Thank you Homesystem!
Description of Work: Icemaker repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99.5

Response from Home Systems Appliance Repair
Thanks for this great feedback!

Rebecca W.
07/2020
5.0
appliance repair
  + -1 more
It was excellent. They came when they said they would do.
Description of Work: They fixed my refrigerator.
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Response from Home Systems Appliance Repair
Thank you so much for this great feedback!

Laurie P.
07/2020
5.0
appliance repair
  + -1 more
They did not find a leak which I guess is a good thing but it still cost me the $99 service call fee.
Description of Work: Washing machine leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you for the kind feedback!

Vincent D.
06/2020
5.0
appliance repair
  + -1 more
They did a great job. Very carefully completed the work. And now everything is working fine.
Description of Work: Repaired ice maker on Samsung Refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Home Systems Appliance Repair
Thank you Mr. [Member Name Removed] for your business!

Ernie R.
06/2020
5.0
appliance repair
  + -1 more
Fine. It was a more difficult task than anticipated but Jeff did it with total patience and efficiency.
Description of Work: Repair of dishwasher door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Home Systems Appliance Repair
Thank you so much for taking the time to give us such positive feedback! Jeff is a true asset to our service team and it shows with your great response!

Barbara Anne W.
05/2020
5.0
appliance repair
  + -1 more
Excellent service! Jim was polite and worked efficiently and neatly. He wore a mask and covers on his shoes. I would definitely recommend Home Systems Appliance Repair and would definitely use them again if needed. Thanks also to Angie’s list for your invaluable service.
Description of Work: My refrigerator was leaking water and the water line had to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Home Systems Appliance Repair
Thank you so much!

Robert K.
05/2020
5.0
appliance repair
  + -1 more
Technician was excellent and informative. A good, no-nonsense job.
Description of Work: fixed refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Home Systems Appliance Repair
Thank you so much for the great feedback!

Ralph S.
05/2020
5.0
appliance repair
  + -1 more
They came out and advised it was repairable but we would be better off replacing it. An A+ provider to talk with.
Description of Work: Freezer is no cooling enough...at full blast it only gets to 30 degrees but sometimes goes as high as 34.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you!

Sandra K.
05/2020
5.0
appliance repair
  + -1 more
First time to use the company to repair my 27 yr-old clothes dryer. Scheduling service was easy and a pleasant experience. Ben arrived on time, wearing face mask and gloves to comply with the COVID-19 issues. Ben was knowledgeable and courteous; diagnosed the problem as a fuse issue and also did a quick overall inspection. Repairs were quick and inexpensive;, and Ben left the area clean and back in order - wonderful news and I highly recommend this company.
Description of Work: clothes dryer not heating during dry cycle

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from Home Systems Appliance Repair
Thank you so much for allowing us to provide service delivery to your dryer! We appreciate your kind feedback. In these uncertain times, we are happy to provide safe service delivery with emphasis on Covid-19 safety protocols by our team members. Thanks and God Bless!

vickie M.
05/2020
5.0
appliance repair
  + -1 more
it was very good.. he explained everything..
Description of Work: dryer and washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Home Systems Appliance Repair
Thank you for the great review!

Tina B.
04/2020
5.0
appliance repair
  + -1 more
Ben was prompt, courteous and professional. Highly recommend.
Description of Work: Oven latch repaired

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Home Systems Appliance Repair
Thanks so much!

Patricia M.
04/2020
5.0
appliance repair
  + -1 more
Repairman was punctual, polite, thorough and efficient. I highly recommend this local company.
Description of Work: Repair clothes washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Home Systems Appliance Repair
Thank you [Member Name Removed]! It was our pleasure to service your washer.

GLENN S.
04/2020
5.0
appliance repair
  + -1 more
Awesome. Jeff was absolutely professional and friendly. Did outstanding job from beginning to end. I would definitely hire them again
Description of Work: Dishwasher repair and microwave bulb.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Response from Home Systems Appliance Repair
Thank you so much!

Robert B.
01/2020
5.0
appliance repair, small appliance repair
  + 0 more
Prompt, professional techs. Would use again.
Description of Work: Board replacement/refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Home Systems Appliance Repair
Thank you for the great feedback!

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Water Heaters,
Plumbing,
Heating and Air Conditioning

FAQ

Home Systems Appliance Repair is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

Home Systems Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Home Systems Appliance Repair does not offer free project estimates.
Yes, Home Systems Appliance Repair offers eco-friendly accreditations.
No, Home Systems Appliance Repair does not offer a senior discount.
No, Home Systems Appliance Repair does not offer emergency services.
Yes, Home Systems Appliance Repair offers warranties.
Home Systems Appliance Repair offers the following services: •Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM