Home Systems Appliance Repair

Appliance Repair, Appliance Repair - Small, Water Heaters,

About us

We are not a global, national franchise or a remote out of state contractor with no local ties. We are a homegrown, local minority owned company committed to customer satisfaction. Founded in 1992, our company has performed over 100,000 service calls, and have over 30 years of experience. Insured, licensed and bonded we provide perfect service delivery to every customer, every time. We are a two time "Best Of Baltimore" winner. We are an Angie's List Super Service Award Winner 2011-2020. We service Anne Arundel, Baltimore, Carroll, Cecil , Harford, Howard counties, Baltimore city and southern Pennsylvania.

Business highlights

32 years of trusted experience
Minority Owned & Operated

Services we offer

•Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9696 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 301-325 of 696 reviews

SueEllen L.
10/2015
4.0
appliance repair
  + -1 more
He was polite and seemed somewhat knowledgeable, but I did not understand why it couldn't be fixed "permanently." I ended up just buying a new refrigerator.
Description of Work: He came out and check the refrigerator, fixed it temporarily (and told me it was temporary) and then it stopped working again 6 weeks later.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

Response from Home Systems Appliance Repair
Good morning Angie's List Member, Thank you for crafting a review highlighting your service experience with my company. Also, thank you for pre-purchasing our $ 99.00 Appliance Repair deal offer through Angie's List and for selecting my company as a service provider. You asked us to assess a Bottom Freezer French Door Refrigerator manufactured by Frigidaire. This unit had a failed compressor and main control board. Based on the age of the unit and the potential cost to repair, we advised you that it would be better to replace the unit rather than repair it. You agreed and asked us while we were there to take a look at a second older refrigerator ( a GE refrigerator ) in the kitchen that was leaking. The second refrigerator had been repaired by a previous company at one point, albeit unsuccessfully. The freezer drain trough had debris in the drain tube portion causing the leak. The freezer drain trough also had extensive rust damage and was no longer available through the manufacturer. While we were happy to look at and clean out the freezer drain of the second refrigerator, the conclusion reached was the unit was on borrowed time and could not be repaired due to lack of part availability. I am sorry for the confusion regarding this. If you have any additional questions please call me directly at 443-865-0419. Best, James Charles Owner Home Systems Appliance Repair Main Office 443-865-0419

John F.
10/2015
5.0
appliance repair
  + -1 more
I live on the opposite coast from my rental property, so I need repair people to be independent and coordinate with my tenant. Home Systems did an excellent job of that and sourced a part and completed the repair quickly. I would definitely use them again.
Description of Work: Repaired a washing machine

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Stephanie S.
10/2015
5.0
appliance repair
  + -1 more
It was professional and efficient.
Description of Work: Installed a remote controlled fan.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Gina B.
10/2015
5.0
appliance repair
  + -1 more
went well, had to order part and David came back out to install
Description of Work: Replaced control panel on washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Denise S.
10/2015
5.0
appliance repair
  + -1 more
They did a great job and fixed the problem. I even put they company info on the washer for future reference. I like that.
Description of Work: Found and fixed the blocked drain so the washer would drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Peggy D.
10/2015
5.0
appliance repair
  + -1 more
Absolutely Excellent! Immediate availability, extremely prompt, called 10 minutes out each time to let us know he was on the way. Extremely professional, helpful, and honest. VERY reasonable charges when he rightfully could have charged much more! I give the HIGHEST recommendation!!!
Description of Work: Service calls on 2 kitchen appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Ellen Q.
10/2015
5.0
appliance repair
  + -1 more
Great. I would call them again, although I hope I do not have any more problems with appliances.
Description of Work: Arrived promptly and went over the whole washer and dryer combination to diagnose the problem. He listened carefully to the symptoms, also, and double checked to make sure all was working well before he left. VERY nice and polite person, who made sure I knew I could call back if the problem was not fixed to my complete satisfaction,

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Mary C.
10/2015
5.0
appliance repair
  + -1 more
I called JIm Charles and set up an appointment to have a service person from Home Sustems App[iance Repair see why my dryer wouldn't start and swap out my broken dishwasher for the new one I purchased. The appointment was for the next day and Jim gave me a four hour window during which the repair person would arrive and said I would get a call about a half an hour before they arrived. The next day during the four hour period, David called to say he was on his way. He first addressed the dryer and discovered the problem was a blown fuse. David replaced the fuse and the dryer started up right away. Next he installed the dishwasher and ran a cycle to make sure it worked and didn't leak. David did a great job and was pleasant to have around, I will definitely use Home Systems Appliance Repair should a need arise in the future.
Description of Work: Fixed dryer and installed new dishwasher to replace broken one

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Eric J.
10/2015
5.0
appliance repair
  + -1 more
Very good work at a very reasonable price.
Description of Work: Clean dryer after a flood. Repair dishwasher. Clean out dryer duct, repair dryer duct, and tune up dryer. This is for several different jobs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

chad F.
10/2015
5.0
appliance repair
  + -1 more
Jim was awesome, professional and seemed to know what he was doing. My refrigerator was not cooling, not only did Jim come out and look at the appliance twice, when he determined it was something that he didn't work on, he refunded me the $99.00. Jim has worked on my appliances in the past and will continue to do so in the future. Thanks!
Description of Work: Diagnosed issue with refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jim L.
10/2015
5.0
appliance repair
  + -1 more
I've used Home Systems Appliance Repair and they are always great. Very punctual, returns calls, provides status, and always reasonable. I would recommend them.
Description of Work: Repaired washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Dori S.
10/2015
5.0
appliance repair
  + -1 more
I will call these guys again if we ever need appliance service! (And, who doesn't?) I was afraid that we had a fridge emergency, because the temperature was up, but that turned out to be a door left open. Still, they were great on the phone, arranged to come the next day, and the technician was very nice. Everything was fixed and it's been running great. Couldn't be happier. :-)
Description of Work: I bought an Angie's Deal to get our Jenn Air refrigerator looked at, because it was leaking and we couldn't get the water filter in all the way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

ABBY B.
10/2015
5.0
appliance repair
  + -1 more
He ran machine through several cycles but was not able to reproduce the problem.
Description of Work: Troubleshooted problem with washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Reesa P.
09/2015
5.0
appliance repair, small appliance repair
  + 0 more
Dave called when he was on his way and told me that he was stuck in traffic. He showed up within the time frame they had given me. He was able to fix the leaky dishwasher, taking it apart from the inside and tightening the unit from the bottom. He also looked into my garbage disposal that wasn't working, he tried several methods of figuring out what was wrong and determined that the motor was shot and I needed a new one. He had a new disposal in his truck and was able to replace it in the same visit. The cost was for the new garbage disposal (part) and the labor for fixing both the disposal and the dishwasher. I appreciated his honesty and professionalism.
Description of Work: Fixed a leaking dishwasher and replaced a garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$305

Barbara Z.
09/2015
5.0
appliance repair
  + -1 more
It worked out fantastic! He was very professional. He also gave me a discount since I am a member with Angie's List and he was also polite. He came and fixed my freezer since it was not producing ice. He wore he is booties every time he went in and out the house. He also vacuumed the coil out and did not charge for it. I will definitely use him again.
Description of Work: Appliance Repair- Freezer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BRENDAN L.
09/2015
5.0
appliance repair
  + -1 more
I scheduled an appointment for Friday after purchasing a deal through Angie's List. The provider was polite and responsive on the phone. Thursday morning I received a call from the provider saying he had availability that morning and could come over immediately. He showed up on time, was courteous and professional and immediately diagnosed the problem (defective high temp thermostat) and had it fixed within 45 minutes. Would certainly use them again when appliance issues arise.
Description of Work: Fixed electric dryer that was not heating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Nikki K.
09/2015
4.0
appliance repair
  + -1 more
Overall, I was pleased with the work and professionalism. The serviceman was punctual, respectful, and was able to perform the work (diagnose and replace the broken ignition switch on our gas oven) within about an hour time. The only concern I had was with the price charged for the replacement part. Though I knew I was going to pay for whatever part they needed to fix (since it was in the fine print of the coupon), the amount that they charged seemed very high. When did some research online and found that I could purchase that same exact part for about 20% of their cost, it was very concerning. I brought this up and he was reasonable enough to provide a "discount", but it still ended up being much higher than I had expected. It was disappointing to see them charge such a significant premium on their parts. Otherwise, had this not been the case, they easily could receive a top "A" rating in my book. Overall I was satisfied with the work performed and the gentleman who performed it.
Description of Work: Diagnosed and repaired gas oven ignition switch

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Robin K.
09/2015
5.0
appliance repair
  + -1 more
Everything with this company was great from start to finish. They contacted me immediately after I purchased a deal through Angie's List. They set an appointment with me and got back to me quickly whenever I called. They had the needed part on the truck and repair was made quickly. Gave them a 'B' on the price because I'm not sure how that rates on the scale. But wouldn't we all like to pay less?
Description of Work: Repaired leaking valve in washing machine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$157

PERRY L.
09/2015
5.0
appliance repair
  + -1 more
The technician informed us that the cost of parts and additional labor made it not economically feasible to repair because of the age of the appliance. He recommended replacing the unit. He did this in a forthright and informative manner.
Description of Work: The technician disassembled our Maytag washer and diagnosed with certainty the malfunction.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Lynn T.
09/2015
5.0
appliance repair
  + -1 more
He was very nice, professional, and thorough and explained that my washer lid might be covered under a manufacturer's warranty since it has rusted already. I will definitely hire this company and again for myself and my mother.
Description of Work: He inspected and serviced the Samsung washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Bryon H.
09/2015
5.0
appliance repair
  + -1 more
Was more extensive and expensive than thought. The $99 turned into an additional $250 do to parts.
Description of Work: replaced the ice maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$349

James G.
09/2015
5.0
appliance repair
  + -1 more
Mr. James Charles of Home Systems Appliance was on time, very courteous and professional. He came in and assessed the problem with the refrigerator. He gave me a written estimate of the cost of the parts, labor and said he can repair it now with my approval for which I said yes. Mr. Charles completed the repairs in less than an hours time. As he stated in 4 to 5 hours the ice maker will start to produce ice and that's what happened. Needless to say days later the icemaker is working just fine. I had a problem with my double oven (top) not producing enough heat to cook in and I asked Mr. Charles if he could look at this one. Within a few minutes he found the problem, the top heating element was not working. He didn't have the part on his truck and would need to order it. A written estimate was given for the part and labor of which I said yes to. Three days later Mr. Charles came back to our house around 545pm to make the repair. The repair was made and the oven is working just fine. I would highly recommend Mr. Charles and yes if I need an appliance repair in the future we plan to call him.
Description of Work: Refrigerator repair - icemaker: replaced icemaker, filter and sensor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Akanke P.
09/2015
5.0
appliance repair
  + -1 more
He was really good. I had two appliances that needed repaired and checked both of them and he was able to fix the dishwasher. He was on time and very detailed with the estimate
Description of Work: $99 for a Large Appliance Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

mike A.
09/2015
5.0
appliance repair
  + -1 more
Came within the mentioned time. Was able to repair the dryer for another 25$ on top of the big deal price. Total work about 1h 30min. Did a good job. Cleaned up and was courteous.
Description of Work: Fixed a dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna L.
09/2015
5.0
appliance repair
  + -1 more
He completely repaired the leak in my fridge. I am still amazed every time I feel for water below my lunch meat drawer. It is still dry.
Description of Work: The service provider had to figure out how to stop a leak in my fridge, under the lunch meat drawer. A previous technician had done some stuff and the leak returned. Home Appliance technician tried a "fix" but leak came back. He returned and did a different "fix" which included reversing what the other provider had done. MY FRIDGE NO LONGER LEAKS !! it is amazing but it has stayed dry....I though I was going to have to replace the fridge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Water Heaters,
Plumbing,
Heating and Air Conditioning

FAQ

Home Systems Appliance Repair is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

Home Systems Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Home Systems Appliance Repair does not offer free project estimates.
Yes, Home Systems Appliance Repair offers eco-friendly accreditations.
No, Home Systems Appliance Repair does not offer a senior discount.
No, Home Systems Appliance Repair does not offer emergency services.
Yes, Home Systems Appliance Repair offers warranties.
Home Systems Appliance Repair offers the following services: •Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM