Home Systems Appliance Repair

Appliance Repair, Appliance Repair - Small, Water Heaters,

About us

We are not a global, national franchise or a remote out of state contractor with no local ties. We are a homegrown, local minority owned company committed to customer satisfaction. Founded in 1992, our company has performed over 100,000 service calls, and have over 30 years of experience. Insured, licensed and bonded we provide perfect service delivery to every customer, every time. We are a two time "Best Of Baltimore" winner. We are an Angie's List Super Service Award Winner 2011-2020. We service Anne Arundel, Baltimore, Carroll, Cecil , Harford, Howard counties, Baltimore city and southern Pennsylvania.

Business highlights

32 years of trusted experience
Minority Owned & Operated

Services we offer

•Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9696 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 26-50 of 696 reviews

Noel W.
01/2020
4.0
appliance repair
  + -1 more
Good so far waiting on them to come and finish repairs.
Description of Work: Appliances Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Home Systems Appliance Repair
Good morning, I am very deeply sorry for the poor service you have received on your Sub Zero/ Scotsman under counter ice machine. We are committed to providing perfect service delivery and will address communication protocols going forward. I have reviewed the service ticket and spoken to my Service Manager, Jeffrey Shriver and the technician servicing your product, David Deel. The pump needed for the ice machine was manufactured by the Scotsman Corporation for Sub Zero for this particular model. My office called the parts vendor and they promised delivery of the part tomorrow, Wednesday 01/29/2020. We have scheduled service for Thursday morning 1/30/2020. Normally we are able to fix appliances in the first trip but on very rare instances may have to special order parts due to manufacturers limited inventory. Please feel free to call if you have any additional questions regarding this matter. Thanks again for your patience during this process and have a great day! Best Regards, James Charles Owner Home Systems Appliance Repair Main Office 443-865-0419

wendy B.
01/2020
5.0
appliance repair
  + -1 more
The owner of the company said that, even if he only changed the belt, the motor (or one of its components or other parts) might still stop working and that it might not be worth paying $200 (towards which the fee to come and give an estimate would be applied), when the machine might work only for another year. My Senior discount for the estimate, as advertisedon the website, was honored, when I asked. I decided to listen to the repairman's advice and to shop for a new washing machine.
Description of Work: Broken old washing machine in my newly purchased home

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Home Systems Appliance Repair
Thank you for the nice feedback!

Amber G.
01/2020
5.0
appliance repair
  + -1 more
They came in time and fixed in a timely Manor at a reasonable price.
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from Home Systems Appliance Repair
Thank you [Member Name Removed] for the nice review! It is our pleasure to provide great service to you.

Nnenna N.
01/2020
5.0
appliance repair, small appliance repair
  + 0 more
I went with them after being disappointed with the manufacturer's customer service and technicians not showing up. I tried another company but they failed to finalize the schedule and notify me. I eventually contacted Home Systems Appliance and wish I had done so sooner. They were responsive, punctual, and professional. The technician was pleasant and told good stories which kept my mind off of the stress of last minute repairs to sell my house. He ordered the necessary parts the same day and came right back out as soon as the parts came in a few days later. He tested the microwave once he was done to make sure everything was good and made sure I got to see it was functioning. It was a stress free experience and with what I was experiencing with other companies this was a relief.
Description of Work: I needed to repair a microwave portion of wall oven combo. It had stopped working in the middle of using it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Home Systems Appliance Repair
Thank you so much for the great feedback!

Cris D.
12/2019
5.0
appliance repair
  + -1 more
Top notch work and maintained excellent communication. I will hire this service provider again.
Description of Work: Work on two frigs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you!

Shelly G.
12/2019
5.0
appliance repair
  + -1 more
Dave was very helpful and professional
Description of Work: Estimates on washer and dryer repairs

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you!

Rose R.
11/2019
5.0
appliance repair
  + -1 more
Clothes washer was repaired to my satisfaction.
Description of Work: Repair of clothes washer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Home Systems Appliance Repair
Thank you!

marian C.
11/2019
5.0
appliance repair, small appliance repair
  + 0 more
REPAIRMAN WAS VERY KNOWLEDGABLE ABOUT WHAT WAS NEEDED.
Description of Work: REFRIGERATOR/ICEMAKER REPAIR

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you!

Anna D.
11/2019
5.0
appliance repair
  + -1 more
Jim was professional, polite and answer all my questions. He inspected all parts that could have failed. He replaced the failed part and tested the running cycle of the washer. Also, Jim was very respectful of my home by wearing covers over his shoes and placing pads down on all surfaces before placing down his tools and equipment. I have a very old washer and happy to have it fixed. I am very pleased with his work and will absolutely hire him again.
Description of Work: Washing machine not spinning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Response from Home Systems Appliance Repair
Thank you [Member Name Removed] for the nice review!

Maurisha H.
11/2019
5.0
appliance repair
  + -1 more
The repairman was awesome. He worked on a Sunday! He was prompt. He was very professional. He was courteous. I would definitely hire them again.
Description of Work: replaced oven ignitor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

Response from Home Systems Appliance Repair
Thank you!

Jim Y.
11/2019
5.0
appliance repair
  + -1 more
Excellent! Service was prompt, friendly, and efficient. Price was reasonable.
Description of Work: Clothes dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from Home Systems Appliance Repair
Thank you!

bob and mary P.
11/2019
5.0
appliance repair
  + -1 more
wonderfully, they called within an hour and came the next day to diagnose. they ordered the parts and were back at the beginning of the next week to install
Description of Work: Refrigerator icemaker, freezer seal and inside frig was frosting up they replaced a sensor.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$373

Response from Home Systems Appliance Repair
It is our pleasure. Thank you so much for the nice feedback!

aaron P.
10/2019
5.0
appliance repair
  + -1 more
Went well. Job was completed quickly.
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Home Systems Appliance Repair
Thank you!

Irene M.
09/2019
3.0
appliance repair
  + -1 more
No work was done as a part was not available even though the microwave was less than 3 years old. Service call was paid for, a part was ordered, but it was not the same. I had to buy a new microwave and have someone else install it.
Description of Work: Microwave repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$95

Response from Home Systems Appliance Repair
Dear Angie's List Member, Thank you for posting your review highlighting your service experience with my company. It is crucial we receive feedback, particularly negative. It is then we can see our missteps, quickly address them and provide perfect service delivery. I am deeply sorry we were unable to repair your Kenmore built in over the range microwave. The failed control board we needed to make the repair is no longer manufactured. We discovered this when we ordered the model specific control board and discovered the exact replacement part was not available. Because we have an expectation of perfect service, I have issued a full refund of your service charge. Please call me at 443-865-0419 if you have any questions regarding this. Thanks again for your business and have a great day! Best Regards, James Charles Owner Home Systems Appliance Repair Main Office 443-865-0419

Carolyn F.
08/2019
5.0
appliance repair
  + -1 more
Very well. The problem was a clogged drain in the freezer. The drain was unclogged and checked for proper drainage. Hats off to David, the technician who came out. He was prompt, courteous, very professional and down to earth. This is the third time I have used this company and each time I have been pleased. I highly recommend Home Systems Appliance Repair.
Description of Work: My refrigerator was leaking at bottom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Home Systems Appliance Repair
Thank you!

Cheryl H.
08/2019
5.0
appliance repair
  + -1 more
I've used this company in the past and have "David the Dryer Guy" saved on my phone. He came out on Wednesday diagnosed the problem, but needed electrical parts. When he left, he said he'd be back on Friday and would try to make it in the morning. Despite appt being set up for afternoon, he called since he was in the area and was able to fit me in before heading to another part of town. Once he was here, he went right to work and got my dryer back up and running!
Description of Work: Dryer repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Home Systems Appliance Repair
Thank you!

Jennifer G.
08/2019
5.0
appliance repair
  + -1 more
Excellent service & communication! I called and left a message and Jim got right back to me and scheduled our service appt the same week. Jim called the morning of the appt day and asked if he could come early because he had a cancellation. He ran into some traffic and called to let me know that he was running a few minutes behind. He was very professional and fixed the washing machine within an hour. He honored the Angie’s List $99 deal and left his card for future service. We will certainly keep them on file for future repairs!
Description of Work: Washing machine was leaking

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Home Systems Appliance Repair
Thank you!

dana R.
08/2019
5.0
appliance repair
  + -1 more
Service performed the same day we called. Home Systems Appliance Repair quickly responded to our call -- within two hours of our calling them. Jeff the service tech was very courteous and knowledgeable of the problem. We highly recommend this company and will surely use them again if the need arises! Thank you!
Description of Work: Repair noisy washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you!

Stephanie G.
08/2019
5.0
appliance repair
  + -1 more
machine needed expensive replacement parts. decided not to pursue. reduced charge because only did diagnostic.
Description of Work: washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you!

Marnie N.
06/2019
5.0
appliance repair
  + -1 more
This company is wonderful. Jim, the owner, called me early morning as my repair was an emergency. I originally had to schedule for the following day. I then changed my schedule and called back. He got a service call for me that day. He was very professional and stated the service call charge up front so i knew exactly what to expect. Dave, the service tech, then called me when he was on his way and showed up on time, early in the day. He was very knowledgeable, polite, and took care in evaluating what was wrong. Sadly, our compressor was bad. Dave even called Sears and explained that the part was still under warranty for me. He then spoke to me about options. He said his advice would be to have them supply the part under warranty. Home Systems could replace it when it arrived but he said since Sears installing would hold them to the warranty, it was better to have them do it. WOW! Honesty as to what was best for the customer. This company has my respect. Completely trust Jim and Dave and very fortunate to have them help us out.
Description of Work: repair of KENMORE ELITE refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you!

Marcus B.
06/2019
5.0
appliance repair
  + -1 more
David, the technician quickly diagnosed the problem with my clothes dryer and patiently explained the issue to me. He was very friendly and knowledgeable. He gave me the exact information I needed to pass along to an electrician as it turns out the problem was not with the dryer but instead with the circuit breaker. David charged me a very fair price that I was happy to pay in response to his excellent service. Overall, I was extremely impressed with his service, friendliness, and professionalism and would rate this experience among the best I've ever had when it comes to hiring house services.
Description of Work: Have the dryer inspected for malfunction

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Home Systems Appliance Repair
Thank you!

n D.
06/2019
5.0
appliance repair
  + -1 more
I had home systems out for a stove repair about a year ago. I also recommended them to my daughter for dishwasher repair. Those two repairs and the one we just got for our washing machine were flawless. My latest repair did not require any parts, just labor. He notified us of when he would be at our house, he was on time and finished quickly. I will be using them for all my appliance repairs.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Home Systems Appliance Repair
Thank you so much!

Kira M.
04/2019
5.0
appliance repair
  + -1 more
David was very professional and knowledgeable about the issues. He answered all of my questions about what to do if this happens again
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Home Systems Appliance Repair
Thank you.

Shannon D.
04/2019
5.0
appliance repair
  + -1 more
Our range was not lighting. We went on Angie’s list for the first time and easily found companies and reviews. We decided to call Home Systems Appliance repair and left a message. Our call was returned in a timely fashion by Jim. He was very polite and patient as I explained the issue. He was able to come within a couple of hours and on a Saturday at that. He was very punctual and when he arrived he had shoe covers on his feet and was very courteous. He went right to work on our range and discovered the problem... bad igniters and was able to locate them in the part store and repair our range for a resonable price. We will use them again in the future!
Description of Work: Range repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you for your service to our great country and your feedback!

Neil S.
04/2019
5.0
appliance repair
  + -1 more
David called first as promised and showed up on time. Problem was quickly diagnosed, didn't have part so he ran out to get it, came right back and installed. Could not have been more friendly. Will use again.
Description of Work: Gas oven ignighter replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$229

Response from Home Systems Appliance Repair
Thank you for your great feedback!

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Water Heaters,
Plumbing,
Heating and Air Conditioning

FAQ

Home Systems Appliance Repair is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

Home Systems Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Home Systems Appliance Repair does not offer free project estimates.
Yes, Home Systems Appliance Repair offers eco-friendly accreditations.
No, Home Systems Appliance Repair does not offer a senior discount.
No, Home Systems Appliance Repair does not offer emergency services.
Yes, Home Systems Appliance Repair offers warranties.
Home Systems Appliance Repair offers the following services: •Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM