Home Systems Appliance Repair

Appliance Repair, Appliance Repair - Small, Water Heaters,

About us

We are not a global, national franchise or a remote out of state contractor with no local ties. We are a homegrown, local minority owned company committed to customer satisfaction. Founded in 1992, our company has performed over 100,000 service calls, and have over 30 years of experience. Insured, licensed and bonded we provide perfect service delivery to every customer, every time. We are a two time "Best Of Baltimore" winner. We are an Angie's List Super Service Award Winner 2011-2020. We service Anne Arundel, Baltimore, Carroll, Cecil , Harford, Howard counties, Baltimore city and southern Pennsylvania.

Business highlights

32 years of trusted experience
Minority Owned & Operated

Services we offer

•Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9696 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 151-175 of 696 reviews

Claude C.
02/2017
5.0
appliance repair
  + -1 more
This is my second experience with Home Systems. As before, I left a message and he called right back. I told him what was going on and he was able to come out within a couple of days. He came on time and quickly diagnosed the problem (a piece of glass had gotten past the filter and was blocking the impeller). Total repair time was a little over an hour. This repair cost came from a deal I'd purchased via Angie's List; whether the actual cost would have been more or less, I don't really know. But either way I'm very satisfied with the work he's done each time he's been here!
Description of Work: My dishwasher needed some kind of attention: it was doing everything but draining the water. Unfortunately for me, the last few times I'd run the machine was right before bed, so I couldn't report whether I'd heard weird noises or anything coming from it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Home Systems Appliance Repair
Thank you.

Bruna C.
02/2017
5.0
appliance repair
  + -1 more
They were not able to fix/diagnose the problem with my washing machine, but James was very responsive and I got my money back without problems.
Description of Work: Washing machine repair.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Home Systems Appliance Repair
Thank you.

Vitaly B.
02/2017
5.0
appliance repair
  + -1 more
Overall the experience is very positive. It was for out tenants who rent our condo. I called Jim (the owner) and explained the problem. He advised me to purchase the Angie's List special before scheduling to save meet some money. After the purchase, Jim scheduled a visit for the next day. He showed up within the agreed upon time frame, called me with his findings and to get my authorization. Then came in the very next day with parts (a new drain motor) and finished the job. Parts and additional labor (due to the awkward location of the washer) raised the cost a little, but it was reasonable. Here's what our tenants said - "The service was excellent. He was very professional and thorough. He explained to me the issue and made sure I understood what he was going to be doing. He was here for maybe an hour. He also wore booties over his work shows which is something I rarely see people do. He was very polite and kind." I will use Jim's services again if the need arises and will recommend him to friends.
Description of Work: Fixed the non-draining washer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$364

Response from Home Systems Appliance Repair
Thank you.

MICHAEL and LAURIE W.
02/2017
5.0
appliance repair
  + -1 more
Outstanding Service. I would recommend him to family and friends. He showed up on time and very curteous.
Description of Work: Large Appliance Repair Serivce

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you.

Kathy C.
02/2017
5.0
appliance repair
  + -1 more
Jim called ahead, and arrived on time. He did a thorough inspection of the stove, and recommended that we do nothing at this time. He said the thermostat was perfect, the lines were fine, there was no gas leak, and the oven lit briskly. He showed me how to restart the pilot, and said if it continues to be a problem he would look at it again, as the only thing he thought it could be was the gas regulator. I also asked him to look at my washing machine, which was out of balance. He fixed that immediately, and showed me how the self-leveling legs worked. On top of that, in spite of having a very busy schedule of appointments, a neighbor came over and asked him to look at her stove, and he did so, and fixed her stove too. He only charged me the service call. He was truly fabulous.
Description of Work: I have a 60-something year old Tappan stove, in which the oven pilot light keeps going out. A friend re-lit it a few weeks ago, but it went out again. This friend recommended his long-time friend, James Charles, who owns this business. I contacted him, and he was willing to come and look at the stove, letting me know up front that he has not worked on appliances this old before. In the meantime, I contacted Antique Gas Stoves, from whom I had previously purchased parts, and they said they could completely rebuild whatever part was needed. My plumber, whom I had called first, thought it might be the thermostat or the thermocoupler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

joan C.
02/2017
5.0
appliance repair
  + -1 more
Very well. The tech was polite, friendly and very quick. I would call them for any repair.
Description of Work: Realigned washer tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$566

Briana M.
01/2017
5.0
appliance repair
  + -1 more
It went well. Jim was honest and up front and I unfortunately needed to buy a new washer due to the price that the repair would have cost. I appreciated that he recommended that I get a new machine, rather than having a very expensive repair done.
Description of Work: I needed my washing machine looked at because it was not working properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Steve B.
01/2017
5.0
appliance repair
  + -1 more
Great he fixed it no problem Very nice guy
Description of Work: My oven wasn't working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane B.
01/2017
5.0
appliance repair
  + -1 more
It has worked perfectly since it's been installed
Description of Work: I needed a part to go into my fridge to keep it from leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$259

Drew T.
01/2017
5.0
appliance repair
  + -1 more
Great! They were responsive, punctual, quick, effective and respectful of my time and my home. I highly recommend them not only based on the value but on their professionalism.
Description of Work: Replaced heating element in dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin K.
01/2017
5.0
appliance repair
  + -1 more
Work was completed within an hour for the agreed price.
Description of Work: Replaced a washing machine bellows that had a tear and was causing water to leak onto my floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Johannah F.
01/2017
5.0
appliance repair
  + -1 more
Pump and heater replaced. Dishwasher working like new now. Technician was very friendly.
Description of Work: My dishwasher wasn't working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kenneth M.
01/2017
5.0
appliance repair
  + -1 more
Excellent. Diagnosis of. problem within 15 minutes. Repair in 10 minutes (Replacement part was on the truck).
Description of Work: Replace igniter in my gas oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Christine M.
01/2017
5.0
appliance repair
  + -1 more
Great work. The gentleman who came was on time, very conscientious and clean. I will call again the next time I need assistance with any appliance.
Description of Work: Repaired water leak in freezer and replaced dryer vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas E B.
01/2017
5.0
appliance repair
  + -1 more
The technician arrived promptly, wore protective footwear, diagnosed the problem immediately and replaced the defective part with a new ignitor from his truck. He cleaned up the work area and explained his work. Prompt, efficient, and prepared - all signs of a top notch vendor.
Description of Work: 2 year old Whirlpool stove needed a new ignitor for the oven.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anirudh R.
01/2017
5.0
appliance repair
  + -1 more
Extremely professional, prompt, punctual service without any surprises. All vendors should be like them.
Description of Work: We got the name of this vendor from angie's list. When I called them, the phone was picked up promptly, and the conversation was very direct and pleasant. I was told about the cost, and the time the technician will be at our home. The technicia, David, called us 30 minutes prior to his arrival, and came at a right time. He understood our refrigerator problem, and came up with a novel solution to fix it. He even explained what could have happened if we had worked on it the way we thought we could fix the issue. It was a quick, professional service. Since their price was fixed, we were not surprised. We will have no hesitation to recommend them to all our friends in Baltimore area. I will call them for all our future appliance related needs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Vivek C.
01/2017
5.0
appliance repair
  + -1 more
Very satisfied with my experience. Got an exceptionally quick to my request on Angies list for service. The appointment was scheduled for the same day. The service personnel did a great job of diagnosing the issue and patiently explained it to us. They have also warranted the work which gives us additional peace of mind.
Description of Work: The fridge water filter was not staying in place leading to water leaks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Anne N.
01/2017
5.0
appliance repair
  + -1 more
This was an excellent experience. Jim responded to my call immediately, scheduled an appointment right away, and replaced a bad dishwasher motor all within 5 days. Jim is very professional, a very tidy worker, polite, and pleasant. He accepted the Angie's list coupon and subtracted the initial service call charge from the entire bill. I would recommend him to anyone that needs an appliance repair.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Pennye P.
01/2017
5.0
appliance repair
  + -1 more
Technician responded promptly, came out and diagnosed the problem, ordered a new board, and returned within a couple of days to replace the part. He was very efficient and professional.
Description of Work: We came home from vacation to discover the mother board on our freezer stopped working. All frozen food was completed thawed and spoiled. All contents of our freezer had to be thrown out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John B.
01/2017
5.0
small appliance repair
  + -1 more
Excellent service, helpful owner, all went well.
Description of Work: Oven repair; CO leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Z.
01/2017
5.0
appliance repair
  + -1 more
I made a Big Deal purchase with them. I remember them doing a good job. I would give them A's all around. There was no extra charge. They came out right away because they were doing something with our refrigerator. Everybody was good. I have no bad memories at all.
Description of Work: They fixed the refrigerator filter that was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Karen H.
01/2017
5.0
appliance repair
  + -1 more
Home Systems was able to schedule an appointment very quickly, and arrived within the specified window. The owner, James Charles, was professional, pleasant, very neat, and knowledgeable. When he realized that the repair would be time consuming because of how tightly the dishwasher is installed, he let me know before he continued. Luckily, he was able to get to the motor, which had something lodged in it, and to remove the debris. Dishwasher drains perfectly now!
Description of Work: Our GE dishwasher was not draining and we needed it fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Rachel D.
01/2017
5.0
appliance repair
  + -1 more
Very well. they were very responsive and I had an appointment only 2 days after I called. He called to see if he could come early on the day. He quickly diagnosed the problems and adjusted the door and installed a new ice maker. All in less than 45 minutes. Price was reasonable, especially with the Angie's List discount.
Description of Work: Refrigerator - My freezer was not keeping items cold and the ice maker had stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Douglas G.
12/2016
5.0
appliance repair
  + -1 more
From our first telephone call to schedule a visit, to Dave, our repairman, coming into our home to diagnosis the problem, we had a five-star experience.
Description of Work: Our LG washing machine developed a leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

dorothy S.
12/2016
5.0
appliance repair
  + -1 more
Everything went exceptionally well! Purchased the Angie's List deal. Shortly afterward, a representative of Home Systems Appliance Repair called to schedule the appointment. On the day of, Jim called in advance and arrived on time. He was very knowledgeable, professional, and courteous. He quickly diagnosed the problem, described his recommendations in detail, answered my questions, and completed the repair.
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Water Heaters,
Plumbing,
Heating and Air Conditioning

FAQ

Home Systems Appliance Repair is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

Home Systems Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Home Systems Appliance Repair does not offer free project estimates.
Yes, Home Systems Appliance Repair offers eco-friendly accreditations.
No, Home Systems Appliance Repair does not offer a senior discount.
No, Home Systems Appliance Repair does not offer emergency services.
Yes, Home Systems Appliance Repair offers warranties.
Home Systems Appliance Repair offers the following services: •Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM