Home Systems Appliance Repair

Appliance Repair, Appliance Repair - Small, Water Heaters,

About us

We are not a global, national franchise or a remote out of state contractor with no local ties. We are a homegrown, local minority owned company committed to customer satisfaction. Founded in 1992, our company has performed over 100,000 service calls, and have over 30 years of experience. Insured, licensed and bonded we provide perfect service delivery to every customer, every time. We are a two time "Best Of Baltimore" winner. We are an Angie's List Super Service Award Winner 2011-2020. We service Anne Arundel, Baltimore, Carroll, Cecil , Harford, Howard counties, Baltimore city and southern Pennsylvania.

Business highlights

32 years of trusted experience
Minority Owned & Operated

Services we offer

•Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9696 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 101-125 of 696 reviews

Kristina H.
12/2017
5.0
appliance repair
  + -1 more
Great. He found a very small leak in the supply line.
Description of Work: Was smelling gas from the stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you.

Beth V.
12/2017
5.0
appliance repair
  + -1 more
We recently purchased the Angie's list coupon for a Major Appliance Repair. We knew we needed a service call but weren't sure what we would be looking at in terms of a repair since our LG washer had completely died. Mr. Charles was extremely prompt and courteous in his communications and it did not take long to get an appointment. When he arrived, his manner and work were very professional. He diagnosed that we needed to replace the control board. We discussed the cost and new vs. refurbished parts. He left me with a quote and knowing that the price was a factor, he even did further research on finding the best price on the parts. In the end, we have decided to abandon the washer repair and get a new one, but I would definitely call Mr. Charles again for other problems.
Description of Work: Washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Home Systems Appliance Repair
Thank you.

diane D.
11/2017
5.0
appliance repair
  + -1 more
Technician was very thorough found no problem with the stove
Description of Work: Checking stove for gas leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99.09

Response from Home Systems Appliance Repair
Thank you.

Jonathan P.
10/2017
5.0
appliance repair
  + -1 more
Jim accepted an appointment right away, came by that day at exactly the appointed time, located the problem (a glass bead had slid out of a pocket and gotten lodged somewhere) within minutes and fixed the issue promptly. He also performed needed cleaning and maintenance and gave us lots of useful information about dryers in general and ours in particular. Could not have been more professional, responsive, helpful and neat in how he went about his business. We'll definitely hire him again when we need anything of this nature.
Description of Work: Our dryer suddenly started making a bizarre sound, and the drum was rotating unevenly. After a Google search, I suspected all manner of interior problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Home Systems Appliance Repair
Thank you.

Thomas D.
10/2017
5.0
appliance repair
  + -1 more
Very professional and honest. Would highly recommend this company and we would use him again for future appliance issues.
Description of Work: We had a washing machine that broke.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you.

Ernest Craig R.
10/2017
5.0
appliance repair
  + -1 more
Excellent service! David is a super-nice guy, and was punctual, professional, and very helpful on both visits. (A belt had to be ordered for my model of dryer.)
Description of Work: My LG Dryer stopped tumbling, and needed a belt replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Home Systems Appliance Repair
Thank you.

Andrew S.
10/2017
5.0
appliance repair
  + -1 more
Excellent. Came the next day, very polite and punctual. Did an excellent job.
Description of Work: Washing Machine Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Home Systems Appliance Repair
Thank you.

Fred B.
09/2017
5.0
appliance repair
  + -1 more
Excellent response time and professionalism. Well worth the money
Description of Work: Replaced mother board in fridge

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you.

Michael S.
09/2017
5.0
appliance repair
  + -1 more
very well, Showed up promptly and was very professional. Very Happy with the service they provided. Would use again
Description of Work: Replaced the bearing in the washer machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Home Systems Appliance Repair
Thank you.

Colleen P.
09/2017
5.0
appliance repair
  + -1 more
It went great Jim the person who did my service was super. He worked with me every step of the way. Would definitely rehire.
Description of Work: Range repair the mother board had to be replaced, which was most of the cost of the repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Home Systems Appliance Repair
Thank you.

stuart P.
09/2017
5.0
appliance repair
  + -1 more
Purchased the coupon deal for $99 including service call (up to 2 trips) and one hour of labor. Scheduled the apt fairly quickly and provided a standard 4 hour window to arrive. About mid-way through the window service guy, James C., called and said he would be onsite within 30 minutes. He quickly diagnosed the problem and had parts on the truck to do the repair. Very courteous and even vacuumed up the inside and surrounding area that had excess lint. Overall a good experience and service. Would recommend and hire again.
Description of Work: Gas dryer not getting warm

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Home Systems Appliance Repair
Thank you.

Michael B.
09/2017
3.0
appliance repair
  + -1 more
The dishwasher has a real bad odor. I described the issue to the technician. He told me I needed a new drain motor. The motor was replaced. I mentioned to the tech the dishwasher still has an odor and he said it's something about the garbage disposal needs to be vented. This may have been the case all along I'm not sure why the drain motor needed to be replaced.
Description of Work: Replaced dishwasher drain motor. The dishwasher is only a year old.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$305

Response from Home Systems Appliance Repair
Good morning Angie's List Member, Thank you for crafting a review highlighting your service experience with my company. It is critically important we get feedback especially when it is negative. By addressing potential flaws in our service delivery we then can strive to be a better organization. When we were initially contacted you described the dishwasher as having standing water after the cycle was completed. You also indicated there was an odor in the dishwasher. We diagnosed the drain motor as the problem. This was because the unit overheated and left standing, stagnant water. Thus explaining the odor issue. After completing the repair, we tested the unit and were satisfied with unit's operation. Later that evening you called and asked how everything went. I said the repair went well and discovered the discharge drain line did not have an air gap but was not necessary as the drain line had a circuitous loop preventing potential backflow from the sink into the dishwasher. I also indicated I did not sense any odor issue. At no point did you say during our conversation that the odor remains and that you were dissatisfied with the dishwasher's operation. We stand behind our work and our happy to return at no charge to correct this issue. Please call 443-865-0419 to schedule an appointment . Thanks and have a great day! Best Regards, James Charles Owner Home Systems Main Office 443-865-0419

Jess J.
09/2017
5.0
appliance repair
  + -1 more
I was not home, but the dishwasher is working now. I have used Home Systems several times now and have been satisfied.
Description of Work: Repair dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Home Systems Appliance Repair
Thank you.

Carolyn F.
08/2017
5.0
appliance repair
  + -1 more
I am very pleased with the service. Repairman David was also very pleasant, courteous and prompt. Jim kept me up to date as to the status of the part that had to be ordered. I felt that he has the best interest of his customers in mind because he told me that he has several vendors for parts and he will find the one giving the best price. Not too many service providers will tell the customer that. I purchased Angie's deal for this service for $99.00 which included : repair of 1 large appliance Complete diagnosis of problem Up to 2 trip charges 1 manual hour of labor The cost for the part was only $105.00 so I only ended up spending $204.00. I had gotten an estimate from a well known appliance repair and they wanted $398.00. I am quite pleased with the service received, the promptness in repair as well as the courteousness of both repairmen. I definitely recommend Home Service Appliance Repair.👍🏼
Description of Work: The refrigerator of my side by side Frigadaire was not cooling. I contacted Home Systems Appliance Repair through Angie's List Jim Charles came out, diagnosed the problem and stated that the cooling system fan assembly needed to be replaced. Jim was very courteous and pleasant to deal with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you.

scott S.
08/2017
5.0
appliance repair
  + -1 more
These guys are on time and do a great job. They have also fixed our refridgerator in the past also with a great experience.
Description of Work: fixed gas dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from Home Systems Appliance Repair
Thank you.

Jessica H.
08/2017
5.0
appliance repair
  + -1 more
Very smooth & no surprises. Very pleased & will use again......but fingers crossed I don't have to!
Description of Work: Dishwasher rack broken & repaired

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Home Systems Appliance Repair
Thank you.

Kurt J.
08/2017
5.0
appliance repair, small appliance repair
  + 0 more
James found and fixed the problem quickly. He also checked out my stove burner that wasn't lighting properly and took a look at the fridge too. All this was covered under the trip fee of $95.
Description of Work: Oven repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Home Systems Appliance Repair
Thank you.

Anthony W.
08/2017
5.0
appliance repair
  + -1 more
Well. He arrived on time, was professional and performed the necessary diagnostics.
Description of Work: Trouble shot dryer hear problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Home Systems Appliance Repair
Thank you.

Tiffany J.
08/2017
5.0
appliance repair
  + -1 more
It was for a large appliance repair. That was fine. It was the same week it was purchased it. I want to say there were some parts that still had to be paid for, the $129 was just for the labor.
Description of Work: That was for the oven calibration.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$129

Carla B.
08/2017
5.0
appliance repair
  + -1 more
Fantastically well. The issue was resolved completely with one visit. Details: I dealt with Jim by phone to schedule the work, which he was able to fit in quickly, and David came to the house to do the work. He had to work slowly and patiently to remove the panel inside the fridge without damaging the visible portions, due to the ice accumulation. He correctly diagnosed the issue and reassembled everything, taking care to tape up the concealed styrofoam backing behind the panel. The next morning, there was still moisture, so I called and we decided to order a part. Two days later, no moisture - I called again, and Jim not only cancelled the order but did not charge a restocking fee. During all this, I was texting back and forth with David to make sure he thought this was the best course to take. He was really patient with all my questions (I like to understand as much as possible about the tech, the repair, etc.). Great guy. The repair has held now for three weeks. Very happy.
Description of Work: Refrigerator repair. Frost was accumulating, melting and pooling in the vegetable drawers and the bottom of the refrigerator section due to a clogged drain system, apparently and unfortunately common for Samsung French door models.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Home Systems Appliance Repair
Thank you.

Ioanna A.
08/2017
5.0
appliance repair
  + -1 more
It was a quick fix, door and filter cleaning issue.
Description of Work: Refrigerator was not keeping temperature.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$134

Response from Home Systems Appliance Repair
Thank you.

Jennifer W.
07/2017
5.0
appliance repair
  + -1 more
I was very pleased with all of my interaction with this company, especially the technicians who fixed and then replaced the ice maker. They gave me the option of seeing if a minor fix would work before replacing the ice maker. Although, in the end, the ice maker needed to be replaced, I appreciated the option to see if the less expensive fix would work.
Description of Work: repair/replace refrigerator ice maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you.

Wayne V.
07/2017
5.0
appliance repair
  + -1 more
Very well. David arrived on time promptly as scheduled. Very personal and professional. Quickly able to diagnose problem and offer solution. Ordered part and returned 3 days later as scheduled to install. Works great.
Description of Work: Diagnosed non working washing machine. Replaced main circuit board.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

Response from Home Systems Appliance Repair
Thank you.

Nathaniel B.
07/2017
5.0
appliance repair
  + -1 more
According to my tenant, the technician only had to trip a switch, but I received no direct feedback from the technician.
Description of Work: Dryer drum not turning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Home Systems Appliance Repair
Thank you.

Rasheta B.
07/2017
5.0
appliance repair
  + -1 more
Everything went great! I purchased the deal on 7/17/17, hoping but not really expecting to get an appointment so soon. It's 7/20/17 and my oven is up and running again (in less than an hour) thanks to David! I'm very satisfied overall from scheduling to repair. Everyone I encountered with this company was very professional, knowledgeable and understanding of my needs.
Description of Work: My oven wasn't heating

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Home Systems Appliance Repair
Thank you.

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Water Heaters,
Plumbing,
Heating and Air Conditioning

FAQ

Home Systems Appliance Repair is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

Home Systems Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Home Systems Appliance Repair does not offer free project estimates.
Yes, Home Systems Appliance Repair offers eco-friendly accreditations.
No, Home Systems Appliance Repair does not offer a senior discount.
No, Home Systems Appliance Repair does not offer emergency services.
Yes, Home Systems Appliance Repair offers warranties.
Home Systems Appliance Repair offers the following services: •Washers •Dryers •Refrigerators •Ovens •Dishwashers •Freezers - Cooktops - Ranges - Built-In Wall Ovens •All major appliances

Contact information

805 Peppard Dr., Bel Air, MD 21014

http://www.homesystemsservice.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM