Haines Remodeling LLC

Removal of old patio went fine. Excavation and forms placed for new patio and sidewalk. Due to size of patio and sidewalk, two separate pours were ordered. One pour ended up being a significantly different color than the other. Thus we had a patio that had two different colors. A second problem was that the slope of the sidewalk did not meet code requirements. Concrete steps were cracking as well. Subcontractor tried stripping and staining the concrete patio with no success. Given the color, cracking and code problems, decision was made to remove all the concrete and try again. Concrete was poured again. This time in a single pour. Insufficient colorant was used resulting in a patio that was not the correct color. While not desirable, we considered it acceptable, vs ripping it out a second time. While pouring the second time, significant damage was done to both our yard and our neighbors yard, subcontractor directed concrete truck through neighbors yard. Concrete was sealed. After one winter, sealant stripped off about 50% of the patio and parts of the sidewalk. At this point Haines Remodeling has disappeared. Won't return calls, emails or respond to mail. We were left with a damaged yard, a damaged neighbor's yard and an ugly patio. What is really sad is that we've used Haines Remodeling for years and had found them to do good work and stand by it. Not sure what happened. Clearly this job went south. Haines Remodeling should have monitored their subcontracts more closely and stood by their work regardless of the outcome.

They did an excellent job. I will definitlely use them again. They were able to solve problems around my 60 year old home's pocket door and transition into the hallway's wood floor. The work looks great. I feel they have a great work ethic, excellent skill set, and love that it's husband and wife owned.

Simply put, we are now lifelong Haines customers! They always go above and beyond and we can't recommend them enough!! Price: Haines provided free estimates for the stairs and the bathroom and their prices were extremely fair and competitive. Since our roof repair was unexpected and urgent, we didn't solicit other bids because we trusted Haines and knew they would charge fair prices. They hold true to their estimates and don't "nickel and dime" the homeowner. Quality: workmanship is top notch. Everything was built exactly a requested. Responsiveness: phone calls were always returned promptly and turnaround on estimates was 48 hours or less. Punctuality: Robert was always willing to work around our schedule and arrived on time or even a little early. Professionalism: Every single Haines employee was friendly, respectful and knowledgable. I trusted them completely and had no problem having them in my home without being present. They took great care to protect flooring and cleaned up after themselves.