Response from Basement Waterproofing Nationwide Inc
[member name removed] I appreciate your comments and am sorry you are at all disappointed with my firm Basement Waterproofing Nationwide but you are mistaken. We are anything BUT a high pressure sales organization. You called when we were very busy (I was out of the office on estimates myself all last week) and we were unable to give you a direct answer as a result of folks out on the road helping people like you with wet basements. We have several options for power replacement options and which one we recommend depends on your situation. If you can answer these questions I can make a solid recommendation and give you a cost. How often do you lose power? How long is the power generally out? How often does your sump pump cycle meaning turn on and off in an average hour? How long does the pump run when it switches on? Measure the distance from the bottom of your sump pit to the point on the wall where the discharge pipe exits and tell me that measurement Where does your current pump discharge the water to? Splash block, buried line etc. Is the discharge hard-plumbed to a buried line or passive plumbed? How far above the ground does the current discharge pipe exit the building. What is the make, model and age of your current pump (Or better yet can you calculate the GPM rating so we know what it is we are replacing capacity wise when you lose power) Our back up solutions range from $350.00 to $1800.00 and often a whole home generator is indicated whose cost is another set of questions I havent the space to ask here. If you would rather we can come out and gather this data ourselves and make a recommendation for you along with an appropriate cost. Frankly it is what most folks request of us. [member name removed] I make you a promise. I will personally come out and gather these answers for you and provide a written recommendation and cost at no charge to you and guarantee it will be the most pleasant experience you have had with an in-home appointment all without a shred of pressure or I promise here and now publicly to send you and your significant other to the restaurant of your choice for a wonderful meal on me complete with drinks and tip. I invite you to take my challenge. (I am away after the 11th though so lets do it this week) 800-888-0487 ext 104 direct line or steve@bwn.com If you email me I will get you my cell for more direct access.