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White Diamond Services LLC

Interior Painting, Flooring Sales and Installation, Ceramic Tile,

About us

We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today.

Reviews

3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Showing 1-2 of 2 reviews

Reginald M.
03/2022
1.0
ceramic tile, flooring contractor, interior painters
  + 1 more
My experience with this company to say the least was horrible, the work was not done in timely manner and was very average and that could be an overstatement . Multiple times White Diamond LLC had to come back to my home and make repairs and fixes to their work,in any other realm of home remodeling would have been done right the first time. Mrs Simone felt that I as the customer my responsibility was to handhold her employees to do their job correctly. The job in refernce was for a small standard sized baltimore city town home bathroom that took nearly a month to complete. I would not reccommend White Diamond LLC for anyone looking to make their home or safe haven aesthetically appealing or fucntional. Currently my shower door closes on its own due to it being installed improperly , my closet now has a bigger uneccesary access panel in it due to the shower being installed incorrectly and had to be cut in order to repair, the paint is not touched properly, the base boards still show nails exposed theres more to explain but I feel i have said enough. In the end we had to negotiate what they deseverd to be paid for subpar work, HOMEOWNER BEWARE!! Mrs simone told me "the homeowner and employer" that im being picky about the work and could not be satisfied and I am responsible for telling her guys what to do as i refrenced before "HANDHOLDING" for the job that took month to complete. Not to mention the time off from work that I and fiance had to take for this!! The final photo is for scale to show how ridicoulous it was for it to take a month with 3 men to complete this. Could not upload video of shower door closing on its own
Description of Work: Bathroom Remodel

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Response from White Diamond Services LLC
Please note that we were hired to tile the bathroom walls and floor, refinish the tub, paint, as well as install a new toilet, vanity, toilet paper holder, towel ring, and towel rack. While there, the customer also asked us to install 5 doors. We informed the customer that it will take time for tile work to be completed as we have to allow time for drying before grouting. When we returned to do the grouting, it was still not dry so we had to allow more drying time. The tub refinishing was done by another company so we had to allow time for them to go in and do their portion of the work before we returned. The customer was not happy with their work so they had to return at a later time. We also painted the bathroom which had imperfections prior to us painting, however, the customer accused us that the painting left sharp edges of drywall and scratches on their walls. The toilet, vanity, and other items were installed properly but the customer complained we did not caulk the sink to their satisfaction. Also we installed the doors and trims, however, since we used the nail gun, it left a little indentation on the trim. This is quite normal as a little wood filler and caulk would do the trick. Once we finished the job, we asked the customer to check if everything was done to their satisfaction. The customer pointed out things they were not happy with, and we gladly fixed it. The customer contacted us again that they were not happy with other things, and even though it seemed fine to us, we still went out did the repairs. The customer also called us a third time about items not in the contract such as drywall work and painting a closet. Of course, we did not do it. In this case, the customer tries to write a bad review and show photos before our work was completed (this will not work). Therefore please do not read much into what this customer has posted as you can see we have gone above and beyond for this customer but we are comforted to know our prior customers would disagree with this review.

Renee M.
07/2021
5.0
interior painters
  + -1 more
It went well. The customer service was great. The painting was good and the work was done professionally.
Description of Work: They did interior painting.
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information

    Servicing Around, Baltimore, MD 21207


    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Licensed*

    Trade License Number
    145073
    Trade License Locale
    MD
    Trade License Authority
    Maryland Home Improvement Commission
    Trade License Expiration
    06/30/2023
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Interior Painting,
    Flooring Sales and Installation,
    Ceramic Tile,
    Sunrooms and Patio Enclosures,
    Exterior Painting,
    Kitchen and Bath Remodeling,
    General Remodeling,
    Hardwood Flooring Sales and Installation,
    Framing,
    Drywall,
    Decks and Porches

    FAQ

    White Diamond Services LLC is currently rated 3 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    No, White Diamond Services LLC does not offer free project estimates.
    No, White Diamond Services LLC does not offer eco-friendly accreditations.
    No, White Diamond Services LLC does not offer a senior discount.
    No, White Diamond Services LLC does not offer emergency services.
    No, White Diamond Services LLC does not offer warranties.

    Contact information

    Servicing Around, Baltimore, MD 21207


    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day