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My experience with this company to say the least was horrible, the work was not done in timely manner and was very average and that could be an overstatement . Multiple times White Diamond LLC had to come back to my home and make repairs and fixes to their work,in any other realm of home remodeling would have been done right the first time. Mrs Simone felt that I as the customer my responsibility was to handhold her employees to do their job correctly. The job in refernce was for a small standard sized baltimore city town home bathroom that took nearly a month to complete. I would not reccommend White Diamond LLC for anyone looking to make their home or safe haven aesthetically appealing or fucntional. Currently my shower door closes on its own due to it being installed improperly , my closet now has a bigger uneccesary access panel in it due to the shower being installed incorrectly and had to be cut in order to repair, the paint is not touched properly, the base boards still show nails exposed theres more to explain but I feel i have said enough. In the end we had to negotiate what they deseverd to be paid for subpar work, HOMEOWNER BEWARE!! Mrs simone told me "the homeowner and employer" that im being picky about the work and could not be satisfied and I am responsible for telling her guys what to do as i refrenced before "HANDHOLDING" for the job that took month to complete. Not to mention the time off from work that I and fiance had to take for this!! The final photo is for scale to show how ridicoulous it was for it to take a month with 3 men to complete this. Could not upload video of shower door closing on its own
Description of Work: Bathroom Remodel
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Response from White Diamond Services LLC
Please note that we were hired to tile the bathroom walls and floor, refinish the tub, paint, as well as install a new toilet, vanity, toilet paper holder, towel ring, and towel rack. While there, the customer also asked us to install 5 doors. We informed the customer that it will take time for tile work to be completed as we have to allow time for drying before grouting. When we returned to do the grouting, it was still not dry so we had to allow more drying time. The tub refinishing was done by another company so we had to allow time for them to go in and do their portion of the work before we returned. The customer was not happy with their work so they had to return at a later time. We also painted the bathroom which had imperfections prior to us painting, however, the customer accused us that the painting left sharp edges of drywall and scratches on their walls. The toilet, vanity, and other items were installed properly but the customer complained we did not caulk the sink to their satisfaction. Also we installed the doors and trims, however, since we used the nail gun, it left a little indentation on the trim. This is quite normal as a little wood filler and caulk would do the trick. Once we finished the job, we asked the customer to check if everything was done to their satisfaction. The customer pointed out things they were not happy with, and we gladly fixed it. The customer contacted us again that they were not happy with other things, and even though it seemed fine to us, we still went out did the repairs. The customer also called us a third time about items not in the contract such as drywall work and painting a closet. Of course, we did not do it. In this case, the customer tries to write a bad review and show photos before our work was completed (this will not work). Therefore please do not read much into what this customer has posted as you can see we have gone above and beyond for this customer but we are comforted to know our prior customers would disagree with this review.
Renee M.
07/2021
5.0
interior painters
+ -1 more
It went well. The customer service was great. The painting was good and the work was done professionally.
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Service Categories
Interior Painting,
Flooring Sales and Installation,
Ceramic Tile,
Sunrooms and Patio Enclosures,
Exterior Painting,
Kitchen and Bath Remodeling,
General Remodeling,
Hardwood Flooring Sales and Installation,
Framing,
Drywall,
Decks and Porches
FAQ
White Diamond Services LLC is currently rated 3 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
No, White Diamond Services LLC does not offer free project estimates.
No, White Diamond Services LLC does not offer eco-friendly accreditations.
No, White Diamond Services LLC does not offer a senior discount.
No, White Diamond Services LLC does not offer emergency services.
No, White Diamond Services LLC does not offer warranties.